I used this site for a cheap Christmas present and was quite happy with the items I received but there was no way they would ever be worth the £44 you would be charged as the normal fee so after reading the poor reviews online I decided to cancel within the statutory 14 day cooling off period. I firstly emailed them to be back stating the reasons why I shouldn't cancel and if I still wanted to I needed to call. When I called I was given the hard sell and asked for my reasons for wanting to cancel even though the website states you don't have to provide a reason within 14 days. After 15 mins of being on the phone to a girl who did not want to put through my cancellation and even threatened to terminate the call I finally got to speak to a manager after asking several times who in fairness was quite pleasant and followed through with his promise to cancel my account and ensure no further money was taken from my account and provided me written confirmation also. Even after speaking to that manager I would not recommend this company to anyone the items sold are in my opinion not of good enough quality to be worth the full asking price and they made it very difficult to cancel even though I was within my 14 day cool off as per distance selling regulations

It is near impossible to cancel a Fabletics account. I've been trying for TWO MONTHS. Cancelled it with PayPal. They used my CC directly. Cancel it AGAIN. Now contesting the charge with my CC company. Next step change my CC. PLEASE MAKE IT STOP!

I've purchased twice this year and both times I've had a pair of leggings get a hole in them the very first time I wore them. I've been the same size for years and am in even better shape than I was last year. The quality and type of the fabric used is poor compared to what it was when Fabletics started. I have two pairs of leggings from them that are almost 7 years old and they don't have a single popped stitch. But twice in a row, two brand new pairs of leggings have torn a hole. I tried to return one pair but it was such a hassle because you have to mail back the torn pair within a certain amount of time or they won't send you a replacement pair because they'll only hold it for 7 days. I would've had to purchase the mailer to send them back and then find a way to print out the label (no one has printers at home anymore) that would've cost me money and time that I just didn't want to waste. I contacted them within my first week of having the pants and you can't just send me a replacement without me sending back the torn ones? They're torn I'm not going to keep using them and hopefully they aren't repairing them and then reselling them. Disappointed in the quality and the way the company is run as a whole. The clothes aren't worth the crazy high prices they say they are. $80 for leggings that feel like they're from target? I don't think so!

I needed info on how to exchange an item. The person I spoke with helped with this. She explained everything after I asked many questions. She was not clear at first how it worked. I am disappointed at Fabletics policy of not mailing out my exchanged item before you receive the item I am returning. I mean, you have ALL of my info. If I didn't return the original item, you could just charge me for the exchanged item. Because you won't send the exchanged item until you receive the original item, it will not arrive in time for what I need it for. Also, I was going to place an expedited order but your site says some items may not be available for expedited shipping. It does not tell you if it's an item you have ordered or not. So I don't want to spend the extra money and then not receive the items expedited. I understand that some cannot be expedited but you should let us know if it is an item in my order or not.
Other than that, I had a good experience, once I was able to ask and re-ask questions. Thank you!

This company is the worst. They have been collecting money from me month after month after month and canceled every single order I have ever placed. You have to use the 1 credit you get for over $50 a month to place orders and then they find reasons to cancel it. They shipped my first order to my address when I started subscription and their excuse tonight when they I called them about this order is they had to confirm that my address was valid. They already sent my very first order over a year ago to this address. Then they said once they escalate it that I have to call back in 48 hours and once again validate my address. I believe this company is a complete scam and just a money making operation. I am now at the risk of losing at least $700 I have paid to this company because they will not fulfill any orders I ever place. I plan to report them to the Better Business Bureau and any other site that will take a review. I am about ready to walk away. I will not pay another month subscription. You cannot put your subscription on hold. They are an unethical and horrible company.