business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
New Jersey
1 review
0 helpful votes
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Low Quality Shorts
September 1, 2022

Seams are coming apart around the leg
Zippers got stuck so many times that they ripped the lining for the short pockets.
Wouldn't buy again or recommend to anyone

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Imran,

Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Arizona
2 reviews
0 helpful votes
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My review
August 4, 2022

The purchase was fine, but I do not like the monthly charges to get furure purchases at a discount.
Basically, you pay full price or more for future purchases.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Robert,

Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Oregon
1 review
0 helpful votes
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Comfy
January 1, 2023

Fablitics is my go to for leggings. The packaging is always presentable and neat. Delivery is always on time. The variety of leggings available is a huuuuuge plus. I have different ones fir different events. The material isn't see through so even when lifting nothing shows. That security alone is wnough for me. The leggings I appreciate most are the ones with the pockets! I usually go for high waisted mid calf, couldn't go wrong

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Jasmin,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!

Best,
Mary

Indiana
1 review
0 helpful votes
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The Boss
May 1, 2021

I appreciate being able to purchase multiple items for once member credit. Although some of deals aren't very good, I feel like The Boss kit is worth the money.

Date of experience: May 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Brian,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the deals we offer. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Washington
1 review
1 helpful vote
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I skipped this month on June 4th before the 5th and I was still charged. I have not had any problems skipping previous months. I see there seem to be a record amount of complaints in May 2018, so something must be going on with the company. I will use my credits and then cancel my VIP membership. The leggings that I purchased when I started membership are too thick (If that's even possible.) and very difficult to put on. Other items that I purchased are Ok, but seem to not fit me properly either. The shoes I purchased fit fine, but I have to use a shoe horn to get them on my feet. I was skeptical about using the VIP membership since most websites that charge monthly fees are almost impossible to cancel without canceling your credit card or reporting it lost. I guess I'll have do the same with this website. All these websites are doomed to failure when you have to force people to pay you and get half $#*! quality. I'm telling you there is nothing better than Amazon. They never rob you, cheat you, or discriminate against you!

Date of experience: June 11, 2018
D M. Fabletics Rep
over a year old

Hello Marjorie,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.

Best,
Ivy

Indiana
1 review
0 helpful votes
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Poor quality
June 3, 2022

I ordered 2 pairs of bike shorts. One pair just ripped open in the right leg crotch seam area. Only the 2nd time I have worn them. Super disappointed!

Date of experience: June 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Abby,

Thank you for your feedback on our product quality. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Virginia
1 review
2 helpful votes
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Poor availability and return policy
November 7, 2019

Terrible customer service on the phone about the sizes of the limited selection available then how they handled the return/exchange. This single situation is why I dropped my membership.

Date of experience: November 4, 2019
Cole N. Fabletics Rep
over a year old

Hello Lisa,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Georgia
1 review
0 helpful votes
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Low Quality
January 1, 2023

I ordered two pairs of shorts and washed once and they have fuzzy's already. I don't even see how that's possible with "light weight dry fit" type of material.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Jamie,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Minnesota
1 review
0 helpful votes
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Love the clothing
January 4, 2023

I love the clothing, but I am not impressed with when I get the emails for new stuff it is already sold out in my size! I still find things I like and can order and only have that one complaint.

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Jody,

We appreciate the feedback you shared regarding the options we have. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Utah
1 review
0 helpful votes
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Make it hard to cancel subscription
February 1, 2023

Products are more expensive than I think they are worth and You have to call or chat to cancel your subscription, but the chat doesn't work on my phone.

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Anne,

Thank you for taking the time to leave a review. Your feedback about canceling your VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Ohio
1 review
0 helpful votes
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Good product. Slow shipping.
May 2, 2023

I've had 4-5 orders. All products arrived in perfect condition and superior quality. Many complements on the golf course and the yoga studio. Just wish the shipping was faster.

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Johnny,

We appreciate the feedback you shared regarding our shipping policy. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

New Mexico
1 review
0 helpful votes
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Hassel, out of stock, low quality
December 3, 2022

The things I want are always out of stock, they advertise cloths you can't find on the website, and the clothing gets holes quickly. The experience has gone downhill.

Date of experience: December 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jhana,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Texas
1 review
0 helpful votes
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Wait for the sales!
July 4, 2019

Tried Fabletics out for Black Friday and fell in love! Great product and amazing sale prices! The size are true to fit. Will definitely continue to order from Fabletics!

Date of experience: July 1, 2019
Wisconsin
1 review
0 helpful votes
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Absolutely Love This Product
October 1, 2021

Everything I have ever gotten from Fabletics has fit perfectly and I love everything! There could be a greater color selection for the mens shorts though for my Fiance.

Date of experience: October 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Rebecca,

Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from. Thank you for showing us some love!

Best,
Nelle

Texas
1 review
0 helpful votes
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Product missing
May 29, 2022

Got confirmation of product delivered but when I arrived from work product was not at my location. I live a 2 apt duplex and already checked all my surroundings.

Date of experience: May 29, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christopher,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Michigan
1 review
0 helpful votes
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Good quality, low variety.
June 1, 2022

The clothes I bought were great, I just had a hard time finding things that were cute. I also struggled to find long sleeve shirts & light weight jackets.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Katherine,

Thank you for sharing your experience with the quality and availability of our items. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

North Carolina
1 review
0 helpful votes
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Perfect fit
June 2, 2022

I have never loved shorts so much in my life. They hold everything in and tight…. Material is so comfortable and breathable. Will be purchasing from this website again.

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kim,

Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.

Best Regards,
Clark

Maryland
1 review
0 helpful votes
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I've been a Fabletics customer for five years (since shortly after they started!) and still am incredibly happy with their products and service. Their leggings and athletic wear have a lovely variety of colors and styles, and I wear their brand for almost all of my workouts (and to work too, as they have a mix of other comfortable, casual-wear styles!) It's worth reading particular product reviews on sizing ("does this tend to be half a size too large or small?") but their website does a great job of making these details a clear part of the individual product pages.

I'm really surprised by the negative reviews for the brand. For starters, the claim that you are charged $49.99 per month "for nothing" with no recourse is just false. There is a default charge if you fail to skip the month in the first two days, but it's VERY easy to skip a month (you click two buttons) and this "fine print" that the negative reviewers are complaining about is in every email and on most pages of the site. On top of that, Fabletics sends out TONS of emails at the start of the month with reminders to choose or skip outfits.

Sometimes their legging patterns for the month aren't exactly my style (for example, this month's pink camo isn't doing it for me) but there's always something new next month. I've really loved their new trend in leggings with deep, deep side pockets (large enough to hold a smart phone while running!) and hope they keep that as an option! Wide variety, great colors, fun styles.

Date of experience: April 7, 2019
Ivy T. Fabletics Rep
over a year old

Hello Gwyneth,

Fabletics promise to serve you with an excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!

XO,
Ivy

Florida
1 review
4 helpful votes
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My first order for last month never arrived and they saw using the tracking that it was returned to them. They will neither give me a refund or cancel my membership. I'm going to have to go to my bank to make sure this fraudulent company doesn't milk out any of my hard earned money while not providing any goods/services in return. They even make it impossible to skip a month by not having the illusive "skip a month" button just randomly not be available. VERY DISGUSTING BUSINESS PRACTICES AND DISAPPOINTING CUSTOMER SERVICE. Kate Hudson we get that you're filthy rich but you should be ashamed to be part of a business that takes money and gives nothing to the people... no product! In some case when the product actually arrives from what I'm reading it's not good quality and the people can get nowhere with these awful customer service people you hire. AWFUL... Save yourself some hassle and money and just go buy these type of items locally... probably better quality too. :(

Date of experience: February 10, 2015
Georgia
1 review
0 helpful votes
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Consolidate the site
January 1, 2023

Too much time to navigate because the same item shows up multiple times in different colors. Also, stop trying to upsell by adding an addition click when customer goes to shopping cart to check out.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Rene,

We regretfully note that we have received your comments regarding our user interface. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia