About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Placed two orders, both canceled even though I was charged and it took 2 weeks to get my money back. Completely ruined my experience never ordering fabletics.
Stole 1200 dollars from my account. Returned 590.00 still owes me 699.30. Turned them into the fraud department of my bank. They are filing charges against them as we speak.
Sheryl F Akron NY
Hello Sheryl,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Never received my order call was on hold 20 mins. Customer service rep did not speak english had a hard time canceling order.- sorry kate hudson your new business is awful! :(
Snotty customer service rep when I was considering cancelling. Would rather pay full price than have horrible people to talk to. Won't be using fabletics again.
Clotheso are not worth the attitude.
Tried to return items I needed exchanged and the proses was a head ace. So bad that I still never had them changed. Honestly just let it go but what a waist of 35 bucks
Hello Andy,
Thank you for taking the time to leave a review. Your feedback about processing a return label and our service are important to u. Our Member Services team will email you right away to assist you.
Best,
Clark
Tried to log in several times, all cart options were lost - have not ordered and think I am just going to obstain since it seems like you can't handle the traffic
Hello Dovile,
Thank you for taking the time to leave a review. Your feedback is important to us and we want to know more about it. Our Member Services team will email you right away to assist you.
Best,
Clark
This company signs you up for a membership and makes it nearly impossible for you to cancel. Their clothes are nice, but the corporate culture is garbage. I do not reccomend them at all.
Hello Jay,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
If the products weren't already incredible, their customer service is always so easy and pleasant to work with! They are kind, incredibly helpful and accommodating.
Hello Abbey,
Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end. We really work hard to provide the best service that we can. Have a great day!
Best,
Renz
I've always had a good experience accross the board. Nice that a company can provide all around quality in some great colours! Thanks for having LONG sizes.
Hello Vanessa,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
Worst customer service now and really cheap quality. The jacket I bought this month tore at an inner seam the first wear. When I called to complain they now make you send back the old item to get a replacement or refund. This has not always been the case. What kind of untrusting company is willing to pay the shipping an additional two times (I'm sure they pass it on to the consumers by marking up their overpriced cheaply made products).
They also go ahead and charge your card and send incomplete outfits if the products sell out in your size, without warning you ahead of time.
They are capitalizing on people that don't have the time to complain or follow through with returning.
Their attitude is "don't like it, cancel" and their customer service managers (most, not all) are not friendly and act too busy to assist. After being a member since this brand began, I cancelled and the manager who identified himself as Juan I spoke with didn't care at all,
They also know tack on an additional import tax fee from China at checkout so buyer beware the price you see in the cart will be boosted in the end by 10 or more bucks.
Hello Fallon,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I love how they always have very colorful pieces that you just don't see anywhere else!
Plus they're all so versatile. We mis and match with all our fabkids apparel!
Hello Kris,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I've been a member with fabletics for over 2 years and enjoyed the experience. Great with returns/exchanges. Wish there were more cold weather options; sweatshirts; lined leggings; sweatpants
Hello Cindy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Much more expensive than I thought it would be once shipping, taxes, and Canadian exchange were added. One of the items had a hole in it after 2 wears, I won't order again unfortunatly.
Hello Alyssa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
You can skip anytime, if you forget your money goes further, clothes are great. Some "sweater/sweatpants" pill a-lot but the athletic gear is really amazing!
Hello Natalie,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with quality. Our Member Services team will get in touch with you shortly further assist you.
Best,
Dean
Everything I have purchased from Fabletics has been quality merchandise. The price of somethings I feel are alltle high. But products really last a long time.
Hello Debbie,
We are so fortunate to have members like you who continuously love our products and services. Thank you for choosing Fabletics!
Best,
Nelle
I placed my order over a month ago. They created a shipping label to make me think it was shipped. No updates since June 27th. Customer service is awful. I'll never ever recommend this bogus company
Hello Kimberly,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our shipping. Your feedback is helpful for us to hear, our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Attempting to disengage with Fabletics was extremely difficult & frustrating. For that reason I won't recommend your exceptional products to anyone.
Tricia Donner
Hello Tricia,
Thank you for bringing this to our attention! We are sorry for the negative experience you have encountered. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
Bought some Leggings for £22 great I thought. Took 3-4 weeks to get here because their customer service team can't get an address right! They also use Hermes delivery who don't have a direct phone number. Finally got my Leggings and the size is not true to fit. Thought I'd keep them and give them away, seeing as they are £20 and can guarantee I'd have a nightmare trying to get my money back. Two months down the line and Fabletics have taken £44 from my account... Without warning they had signed me up to be a VIP member. I was totall unaware that this occurred whilst paying for my Leggings. At no point on my phone whilst ordering did I see anywhere where it said obviously that you were signed up and paying monthly for rubbish clothing. I despise this company. I work in customer service and the retail/end user side of the business for a UK distributor and I know how to operate a good customer service experience and I VERY rarely leave a review like this. Fabletics is not what I expected. Don't waste your time or money.
Although I do like fabletics, I feel the company should take note of very popular items and give restocks. Or actually notify when a favorite item is in stock from a return.
Hello Katlynn,
Thank you for taking the time to leave a review. We are very sad to know that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
This is an awful scam! You call to cancel and the lady will pretend she can't hear you. And will repeatedly do this and they will charge your credit card and make it IMPOSSIBLE to cancel. Fraud. Scam. TERRIBLE COMPANY!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Isaac,
Thanks for sending your review! Your feedback about your orders is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth