About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I appreciate having the options to see the fits on other women. This has been very helpful in deciding which leggings I want to purchase. So far, all of my purchases have been great.
I love the clothes (workout wear and smoothing underwear) so much! As a new mom of twins these are the only clothes I feel comfortable in. Website was easy to use and I always receive my orders fast!
ABSOLUTELY TERRIBLE SCAM!
This company took unauthorised payments of £44 per month out of my bank account. When trying to resolve the situations they basically laughed at me and told me i would not be getting a refund. DO NOT BUY FROM THIS COMPANY!
My bank cancelled all payments and eventually the company did refund. This just goes to show what they are doing is wrong. This should be illegal.
Wet poor customer service. Product not shipped correctly and not correct when gotten. Comedy of errors best explained. Would not buy again or recommend.
Hello David,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
High quality products. Stop collecting my information. I press one thing and every advertisement I see for a week is your products. Extremely obnoxious.
Hello Ryan,
Thank you for leaving a review and informing us of your concern with our advertisement. We understand that this was not the level of service you were expecting from us. Your feedback enables us to identify areas where we can improve.
Best,
Clark
When I receive the products I'm generally quite satisfied but, too often the products you advertise are no longer available. That's a little frustrating.
Hi Tammy,
Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them! We will also relay this review to our marketing team to let them know of your suggested style!
Best,
Tina
I was charged $50 for one VIP point. When I went to buy clothes I added 2 pair of shorts on sale to my cart and was charged $50. When I went to pay with my VIP points I was charged my one VIP point plus $50. To make matters worse, the shorts were on sale for $20 each the next day…not feeling very VIP!
Hello Lisa,
Thank you for writing a review! Your feedback about VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I love the leggings but I paid 30$ for them when I could have got an extra pair for 24$. I called customer service they wouldn't do it so I canceled my account.
These people have been charging my cancelled account since June and to this day I can't get my money back. Spoke to manager and she told me to call my bank then when I got the banker connected confirming the charges she hung up the phone. If you want to give money away sign up. ABSOLUTELY DO NOT JOIN THIS SCAM!
Hello Latries,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I am beyond shocked regarding the customer service care. The reps who answer the calls are polite and are doing the best they can. This has turned into a 40 day nightmare.
The shock is that Kate Hudson would support shipping her customer service to foreign countries where they are not able to get in touch or be on the ground floor of what is happening to us as customers over here in the US specifically California, where Kate Hudson and her family live.
To recap, the purchase delivery was weeks late, and because it was so late when I tried to cancel the order I was told "just return it and you will be completely refunded". I was told this numerous times, as I contacted them numerous times regarding my order. When I received the order, two weeks late and past the gift giving etiquette, I returned it immediately. Two weeks later, and after given a partial refund, I can't get an answer about why. Then a week later, I called back and they told me only part of the order was counted and they would expedite the full refund request and someone would contact me within 48 hours. No call, no refund and I have no choice but to let you know, don't use their services. If you notice, 9 out of 10 reviews are negative and I must support them. Waiting for my refund still, contact me please.
Hello Teresa,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your refund concerns.
Best,
Bella
Ripoff site. Don't buy from Fabletics unless you want a $54 monthly fee taken from your credit card. No thanks. Crappy customer service & hard to cancel!
Hello John,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Primarily purchase leggings. They are great quality and fit perfectly. I am not a gym rat, so I have no need for the workout wear except as loungewear. I did buy one comfortable bra.
Hi Susan,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
Use it or lose it
Cant believe that a company can deduct £44 recurring per month off your debit card (not direct debit) and if you don't spend it within a month they keep it and take another £44
Wow and I guess its a legal way to do business catching unsuspecting customers with well written VIP Membership deals
Whoever thought this system up needs a medal. Duping customers at its most legalist
Needs highlighting further through TV shows like BBC Watchdog
There must be a duty of care from this company to inform you properly that your credits are being lost not by email lost among a 1000 spam mails they also send instead of banking the easy money.
I was lucky i caught this early but some unsuspecting customers have been losing money for years without them realising because they only check direct debits
You have been warned
I will no longer try to guess if shoes & bras fit nicely with mail ordering.
I'm a gal who needs try on.
And, Yitty bra material is uncomfortable because too synthetic for my personal taste.
Hello Heidi,
Thanks for sending your review! Your feedback about our product sizing and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Overall, Fabletics has good quality athletic wear. However, shipping is terrible. Also, the sizes are unreliable- often running waaaaaay too small and sometimes too large.
Hi Prerna,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I cant believe another rich movie star trying to get more rich by scamming fans into a "MEMBERSHIP" just because you ordered clothes she endorses and put her name on! If it WAS that good, WE WOULD ALL KEEP ORDERING! So why scam us for monthly fees! I WILL NEVER SEE A KATE HUDSON MOVIE AGAIN!
I really like my new red bag. Everyone comments on it. So many zippered compartments!
However, I ordered just one, and you sent me two! Guess I'll give the extra one as a gift.
Helo Wayne,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
A package Fabletics sent me was either misdelivered or stolen. They were unhelpful in resolving the situation, and I ultimately just had to give up. That is $63 that I'll never get back.
Hello Julia,
Thank you for writing a review regarding your package. We will contact you within 48 hours for further assistance.
Best,
Nelle
I am £176 down for a £22 one-off (so I thought) and have reported them to Standards Authorities!
Just get same mumbo jumbo about their t&c's yet HUNDREDS of people are finding themselves tricked into it too!
Who looks at leaflets and 'junk' emails? It should be clear AT THE TIME, not afterwards!
REPORT REPORT REPORT! Reviews aren't doing anything!
Totally unimpressed. This is very misleading who has the time opt out of an email every single month to not get automaticlly charge $49.99 a month for an outfit that you don't even have... CRAZY...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brittany,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz