I have tried to contact their phone line MULTIPLE times over the past 2 days and have had ZERO luck! I have emailed that(which by the way does not work) and have used their live chat to ask for help but they have ALL been giving me barely any help by giving me a phone number that does not work. I have contacted them through facebook and instagram and have yet to see a response. I am extremely infuriated and just want to speak with their customer service number for my issue.

I had a very hard time canceling my subscription. I then managed to get it canceled, yet was still charged for the next months subscription. I went to the live chat on mobile and it was not wanting to work on any mobile device. So I then called, and was told I could not cancel till the next month in between the days 1-5. The guy on the phone continued to try and get me to not leave the membership and asked many unnecessary questions. And was no help what so ever. So I then open up my laptop and go on live chat and was able to cancel the subscription after the guy on the phone told me I couldn't. Everything else was fine, great quality clothes, just not service.

Absolute CROOKS! RUN, DON'T WALK FROM THIS COMPANY! I have been trying to cancel my account since November and this is March 2018. I cancelled for the 3rd time in early January and just realized that they didn't charge me in January but snuck their charges back in February and March. I have spent no less than 10 hours on the phone with their agents cancelling. Each time they charge me again, I get the same story, that they waived it that month. We'll have to see what happens next month. I'm sure they will charge me again. Add to that the merchandise is very poor quality.

The idea of this store is great and I loved being able to pick out expensive work out sets for cheaper. The only issue I had was when I was trying to cancel my subscription. I looked up how to do it and did not realize I could do it on my own because everything I read said I had to call in to cancel. When I told the customer service person I needed to cancel it he told me no. He then went on to list out all the reasons I shouldn't cancel and then did not give me a chance to respond before going "Is there anything else?" No there's nothing else I just need to cancel. When I requested to cancel again... he AGAIN told me no. I loved the clothes I just could not deal with the obscure ways of cancelling and all of the hoops I jumped through to FINALLY cancel. I figured out how to do it on my own from the website but it took some searching. It kept just giving me the benefits and bribing me to stay with a $10 discount and I really did not appreciate the desperateness.

They will ignore you at every turn, there is no way to speak with someone over email! ONLY live chat and over the phone! And even then they will straight up ignore you! Not to mention they make most of their money by scamming people out of the monthly membership fee. If you forget to skip they will charge you $65, oh did you wanna cancel now? Too bad you HAVE to speak with an agent on the phone to cancel where they will gaslight you and try to make you stay. This site is disgusting and the quality is not even that great, do yourself a favour and DO NOT SUPPORT THIS COMPANY. (I have uploaded photos of them ignoring me on multiple of their "convenient chat channels")

I pre-ordered and item and they emailed me and said THEY had cancelled the order and gave no explanation. So I was able to pre order the item again, and again THEY cancelled with no explanation, So I forgot about it, until they sent both of the items THEY cancelled. I'm not sure how they could charge me for an item they cancelled without first notifying me. Now I have to go through the trouble of returning the item. I'm thinking of canceling this membership. They email WAY to much and they don't have as many outfits as they had when I first joined. The outfits make it worthwhile to buy but when each piece is separate, not so much.