About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
My partner and I absolutely love our Fabletics outfits we go all around town with a hot cold any type of weather because these holding feel good in any kind of climate
Ordering was east of course. Shipment came quickly. Shorts are amazing! I have finally found an athletic shirt that is comfortable to wear regardless of the activity and looks good to boot.
Hello Brian,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Everything operates fine until you need help. Then prepare to be on hold for obscenely long amounts of times and have to do the process multiple times.
Hello Aimee,
Thank you for taking the time to leave a review about the services you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Placed an order for several items after joining VIP club, but quickly cancelled when I discovered EVERYTHING I ordered was made in communist China. Why would any one have anything made in china except fortune cookies?!? China is the world's largest polluter, they steal technology from the rest of the world, has an evil human rights record, still supports wholesale slavery, poisons the world with fentanyl in partnership the the Mexican Cartels, has invaded our universities with spies who infiltrate communism and anti-American propaganda, and operatives bent on executing Marxism throughout the world, and the list goes on. And that's just the tip of the iceberg for the acts of the Multinational Crime Syndicate known as China. The remaining 99% of Chinese are good, hard-working people.
Hello Ken,
We regretfully note that we received your feedback regarding our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have never had a worse experience with any retailer. Their promotions and membership structure are deceiving and very misleading. The customer service is absolutely terrible. I've had orders cancelled for no reason, falsely advertised promotions, refusal of refunds, discounts not applied, store credit being denied... everything that can go wrong does go wrong with Fabletics. I always read terms and fine print, they really are falsely advertising discounts and just not honoring the advertised prices. The clothing is overpriced and the quality doesn't reflect the high price tag. Shopping the site is a huge hassle and has tons of technical issues. I've given them many chances and every single time it sucks. No wonder there are so many bad reviews all over the internet. I just can't get over how ridiculously incompetent and rude the customer service agents are. The last one I spoke to was so condescending and uninformed. I have spent hours trying to resolve an issue and I'm giving up on this brand completely.
Hi Wafa,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've never been disappointed by a Fabletics purchase. I've recruited dozens of fam and friends to experience the greatness as well. It's all I wear for work, gym, and my weekend gear.
Hello Austin,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
Misleading advertisement made me buy 2 legging for x price, but would have to pay 50 dollars a month to keep receiving their products. However, didn't have much trouble cancelling it.
Initially, I was very pleased with my experience. However, after some time, Ive had issues with refunds, not receiving full orders, and being charged when I chose to skip the month.
My experience was good. Shipping can be faster but its ok. I just don't like the fact that i have to click each month on a link or i'll be charge. It make us forced to buy something.
Hi Veronique,
Thanks for your effort in writing a review of our VIP program! We will be emailing you right away for assistance.
Best,
Cathy
QUality is better at Wal Mart! So, so disappointed. Then they took months to automatically re-charge my credit card and did twice at one time! I am livid. Will contact Monday.
Hello Rosario,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
To their credit, they resolved in a timely manner via text; i still feel the exercise was unnecessary, they should steer clear of deceptive after sale $49.95 charges. That was awful.
Hello Bob,
Thank you for sharing your experience regarding our promotion and the monthly credit charge. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Didn't really like the situation where you have to pay once a month in order to purchase from this company I guess I don't need any work out pants that bad!
Hello Nicole,
We appreciate the feedback you shared regarding our monthly membership fee. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
They had a sale... 2 for something like $25... They sent me 1. And charged me full price which was about $50.
Horrible products, bad service, dishonest. Don't buy from them.
Hello Letta,
Thank you for writing a review! We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
Looks good and comfortable. Can wear to the office or as casual wear. Their quoted delivery dates are always wrong. It's aggravating but I have just come to expect 2 weeks.
Hello Brad,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
In my experience sizing isn't consistent. Sometimes when I order a small it fits perfectly other times it's too big or too small. This goes for both leggings & sports bras.
Hello Courtney,
Thank you for writing a review! We value your feedback on the sizing of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm always happy with anything I get from Fabletics. They are my favorite to work out in. I don't worry about pants falling down, everything is always so functional and comfortable.
I repeatedly tried to buy medium leggings, different styles, different colors. Rarely had any in my size. So disappointing. Tried for several months and then the price went up. No thanks.
Hi Dena,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
DO NOT SHOP AT THE FABLETICS IN BRIDGEWATER COMMONS, BRIDGEWATER NEW JERSEY. The manager named Samantha is like the wicked witch! Nastiest person I've ever met! I was going to purchase several things but the managers rudeness made put everything down and leave
Website glitches included but not limited to:
Freezing.
Ordering going through for items already sold out (then not informing the customer).
Points not being used thus charged full amount and still having a credit to use.
Customers don't come first (almost being punked or frustrated into spending more money):
Discount codes not working.
Skipping months moved from single to two step process.
Credits not going as far for products.
Sizing changes from product to product due to fabrics so you can't count on always buying the same size, again frustrating.
When I was a member my size would sell out before I had the chance to shop (felt like I was being forced to impulse buying and I don't participate in that because I want to retire within my lifetime.)
Product:
Good quality, usually.
I don't feel like all products are vetted well Aka not actually being worn by real humans before being sold.
Cute/hip styles.
Sales:
Now the only way I buy and renew my membership (after years of frustration being a member) is when I know I want something and I have the money to spend and it is on sale.
Hello Bailey,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been with fabletics almost from the start. It seems that they are geared for 20-30 year olds more than in the past and the quality has gone down so it was time to cancel membership
Hello Laura,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jet,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia