Everyone in the Cherry Creek store was so very helpful and informative about all the benefits I bought gifts for my entire family and was reassured about the exchange program and policy if necessary
I am planning on going online tomorrow and doing more shopping

First time ordering, new customer. There was one item missing when I received the package. I called their customer service and spoke with MIKE. He told me that he wasn't able to do anything for me! I asked for a supervisor and he asked me why? And put me on hold, never transferred me to a supervisor, and told me that he might be able to reshipped the item and I might not receive it. I am highly dissatisfied with this company as a new customer, my experience with them was horrible. They are giving me the runaround for a 12 legging! PLEASE! They rather lose a customer than resending me my missing item! Their legging don't even stay up! It keeps going down! I had to hold it the whole time I was at my Bootcamp class!

I decided to give it a try and purchase the membership. They don't have much in the way of Capri length. Everything is either below the knee or too high on the side. I purchased black leggings anyway that were high waisted. The waistband kept rolling down on me. I bought two items that were on sale. When I canceled my membership they refunded me pennies on the dollar as if canceling the membership was a punishment and I had to pay the full price instead of member price. The items I kept were on sale!

My main gripes with Fabletics Subscription:
* This subscription started as outfits, now a credit can equal an outfit or a single item.
* I loved the original Salar Capri leggings. I am short. Now there is only a single capri on the site, and to use a member credit, it's only one item. These capris aren't as high quality/good fabric as some of the other leggings.
* The tops and sportsbra fits don't work great for me. Some have too much cleavage. Others are cut in a weird place that highlights armpit fat. None of them are as high quality as the leggings (at least that I have purchased).

Bought an outfit for the first trial offer. Absolutely loved the gym trousers but not the shirt as it didnt fit well. Tooo low so it just displayed my sports bra. Tried to get an exchange or refund and was told it was not possible unless i return the whole outfit... an exchange was not reasonable for a smaller shirt at least? Tried cancelling VIP membership and they tried to offer me 500 free VIP credits. Whats the point if you will only like half an outfit and not be able to return the seperate item... and no. I couldn't return the trousers. Loved it so much that i wore it that day so too late to return unfortunately

I love my Pinecrest Fabletics Store in Orange Ohio! The ladies are very accommodating and always try to get me what I am looking for and to make the most of my credits.
Shipping and distribution? Now THAT'S a whole other story! I have 3 daughters so I often use my credits to send them gifts. I have sent to them for the 3 years that I have been a member. However at times they cancel my order questioning the recipient, as if its a fraudulent purchaser even though I am IN THE STORE and making multiple purchases? I have received 2 of something at times, which I have just started keeping since returning is a nuisance. My only other complaint is their sizing. All of my daughters are tiny - sizes 4-6 and this requires a Medium most time, but then Smalls and Extra Small at others. As for me I would love to see more styles in Large. You seem to have lots of Smalls and Extra Large and Extra Extra Larges on the racks and online.

My daughter purchased 2 pairs of leggings and when she realised she had signed up tried to cancel and was told it wasn't possible and that she had to call up every month to cancel for the month.
Our credit card expired in June and we received a new one with a new CCV and expiry date however Fabletics have continued to debit our credit card every month... How the hell can they do this as every other direct debit I had on the card I had to tell them the new details.?

I've tried to call to cancel it change or ask a question and I must be THE luckiest person ever because NOT ONCE have I ever spoken to a knowledgeable rep but I certainly have been bullied several times and by bullied I'm talking MEAN GIRL bullied! NO WAY will I aupport a company that treats customers like that!
Employees... RUN! There MUST be a better place to work where you are treated better than the way you treat your customers! All crap runs downhill so it clearly starts at the top and the customer pays dearly by being bullied and humiliated! Nope nope nope! I'll go elsewhere with my hard earned money!