I recently bought a top from Fabletics that was available at one of their stores close to home. I received a text an hour later that my order was ready for pickup and available for 3 days. I decided to wait a day and then on the 2nd day when I was going to go I received a text that the top was no longer available and that they didn't have one. I called Fabletics customer service and they acknowledged that it wasn't there, and was as confused as me as to why the discrepancy. I asked to have it sent to me as it was in stock and asked for free shipping. Customer service understood and was very kind to ship the top to me free of charge. I have called about other things as well and have always been happy with the outcome.

I love the leggings but honestly Fabletics customer service is the WORST! Not only are they completely not taking responsibility for their package never arriving and placing the burden on the consumer, you wait on hold for over 30 minutes, get told different things by different agents,, only to still have your problem NOT resolved and they close your account! Here I come LuLuLemon!

All I've done is just order 2 shorts from fabletics. They paid themselves using my card every month up to 60 bucks. I had to cancel all my credit cards because of them. And I just found out that it was all because of VIP membership I didn't even ask for it. DO NOT USE THIS WEBSITE UNLESS YOU'RE WILLING TO LOSE YOUR MONEY FOR VIP MEMBERSHIP!

They don't notify you of canceled items or the "refund". They will show all the items you ordered everywhere and nowhere will they show you it was canceled (and you probably shouldn't expect it). Like literally nowhere. I shouldn't have to double check THEIR work and see what I am missing. They also can't stop talking long enough to *listen*.

Be VERY careful - the site automatically signs you up to take money from you account each month.

I ordered one "outfit" which I was pleased with, fits well and well made and designed I really liked it, but I was very lucky that I bothered to read the leaflet that came with my delivery as I didn't realise when I ordered that I was subscribing to the monthly program that would take £44 (I think that was the amount) from my account each month unless you go in an select to "skip" that month. Total scam - why you would want a new outfit each month is beyond me.

Also the website is dodgy, you can't unsubscribe on the site and have to call and I couldn't use the "forgot password" link - tried several times, it told me it had sent me an email with a link to reset my password but never received the email.

Stay away unless you order one outfit and then call to unsubscribe immediatly

My last shipment was sent to an address in California and when I inquired about it I was told it must have been my fault? My address on my account never changed. I live in Florida. It became a big ordeal and the original order was not honored and was only sent the pant and not the shirt. I was so disappointed I was looking forward to having the matching shirt and I still can't find a shirt that matches the color of the pants. I was not treated fairly and rather than crediting my credit card was given a $19 credit to my account at Flabetics I cancelled my membership. I also had another pair of o ya I had ordered a few months before with A hole in the crotch and was told to just sew them? Not acceptable answer

Be aware, if you pay for a month membership on December 12th, then call on Dec. 15th to cancel renewal for anuary, they will stop all membership discounts effective immediately. No refund, no finishing the month you already paid for. They offer options to suspend membership, but if you don't suspend, you will not get the discounts for the rest of the month that you already paid for. See photos of our chat.

I signed up for the VIP membership to get 2 pairs of leggings. First off, It is NOT CLEAR that you will be charged monthly if you do not 'pass' or purchase monthly when becoming a VIP member. I called to cancel the VIP membership, and on the phone the representative confirmed that my VIP membership was cancelled and I would no longer be charged. I just checked my Mastercard statement and I have OVER $300CDN in charges! They charged me FOUR times in January alone! I just called again and let them have it. They claim they will be refunding me my money in it's entirety and cancelling my membership but again, at the very end of the conversation after asking for my money, stating I wanted to cancel and sharing my displeasure, I said 'I'm confirming that my account is cancelled?' and she says 'Ohhh? You want to cancel your VIP membership'? Are. You. Serious.?!?!?! This is absolutely dirty, dirty business practice. Stay FAR AWAY!