business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,936 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
867
value
874
shipping
852
returns
613
quality
834
This company does not typically respond to reviews
Australia
1 review
0 helpful votes
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Part of my order was canceled
November 4, 2022

Part of my order was cancelled due to apparently not having the stock. They had the stock when I put the order through, they had the stock the day that they cancelled the order and I was not offered a replacement and didn't get a refund as it was part of a two for one deal, so I just got a one for normal price.
I live in Australia and shipping here is expensive so I order a bunch at a time but might not bother again. Shipping is taking a lot longer to reach Australia than ever before in 2022 and the tracking information doesn't work outside of the USA so the tracking details stop working as soon as it leaves the US
Quality of the clothes is great, but was disappointed with customer service this time.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Florida
1 review
0 helpful votes
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Gimmicy offers with the Member Credit Stuff
February 1, 2023

Sounds fishy - bait and switch 1 Credit is like $60 and you hit us with 1 Credit for like $20-30 items... get your act staight and make it valuable for consumers here as we feel scammed as you autocharge that monthly and jip us for using this against 20-30$ worth of product. Change your model -- the logistics is improving.

Decent product quality nonetheless

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello A,

We regretfully note that we received your feedback regarding member credit usage. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Idaho
1 review
0 helpful votes
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Joggers are perfect!
June 14, 2024

The fabric is amazing. Fit is even better. I love these! I'll be wearing them tons through the summer because they don't get too hot either!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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VIP membership is a scam
November 24, 2022

I was lullered into fabletics by seeing the 2 for $24 leggings at the mall. I thought this was such a good deal and there was no way this was true, and I was right. The person that helped me which was in Irvine Spectrum told me there was no other charge. I was not aware that there was a $59.95 charge every month to my credit card. I also wasn't aware that they save your card to your account when I bought it online. This was charged for 6 months until I recent went to browse the website and saw that I had member credits. I do not care about the member credits because I wasn't on planning on buying more stuff in the first place. THIS IS SUCH A SCAM! Do not get the membership unless you know all the guidelines and fees that are charged to your card.

Date of experience: November 24, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Canada
1 review
0 helpful votes
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Love everything but the commitment
May 19, 2022

I've really enjoyed the clothing I've purchased from Fabletics. I find the sizes to be reasonable and the clothes of good quality.
I dislike the "Skip the Month" model as I've been away a few times and been charged upfront. I don't want to prepay. I want to buy when I'm ready to buy.
I plan to discontinue my "membership" and its kind of left a bad taste in my mouth even though I like the product.
There are other brands out there that don't charge me if I don't log in during the first 5 days of the month. If it weren't for the model I would likely purchase more.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Danika,

We appreciate the feedback you shared regarding the VIP membership and the skipping option we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Florida
1 review
0 helpful votes
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SCAM
July 31, 2021

Read the fine print - they charge you $50 a month after you sign up. It's a trap. I bought something on social media to find out 6 months later they pulled $300 from my bank account.

Date of experience: July 31, 2021
Jennifer M. Fabletics Rep
over a year old

Hello David,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

Australia
1 review
0 helpful votes
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I cancelled my membership and they continued to take my money each month. Decided to just buy the active wear as couldn't be bothered to go through the hassle and hours of trying to get a refund AGAIN. I cannot get onto a single human as the order HAS NOT ARRIVED. The stupid automative chat system just looks up my email and says order shipped. There is now no record of my order, no credits and they have once again stolen my money. This company is despicable and people should be warned to stay away.

Date of experience: December 15, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Kristine,

Thank you for writing a review! We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Ivy

GB
1 review
2 helpful votes
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This is a SCAM!
September 13, 2018

I placed an order for a top and pants then they continued to charge me for 4 months! When challenged you get a scripted response and a very unprofessional pressured response. The manager agreed a 3 payment refund (but the amount did not add up to 3!) I am contacting trading standards and my credit card fraud team. They agreed to cancel the VIP scam however I rang back and guess what they hadn't! I cannot explain just how ignorant to this the call centre staff are, they must get this almost every call. DO NOT BUY FROM THIS COMPANY!

Date of experience: September 11, 2018
Ivy T. Fabletics Rep
over a year old

Hello Lisa,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Canada
1 review
7 helpful votes
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I red the fine print, I knew about the monthly charge if you don't skip. What I didn't know about was the pretentious lady who tried to convince me to keep my account for 20 minutes when I called to cancel. She offered me 20% off and said the same things over and over and when I told her to cancel my account 3 times she would say the same thing again. She annoyed me to the point where I hung up. DO NOT SIGN UP.

Date of experience: January 16, 2017
Arkansas
1 review
0 helpful votes
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First of all, for the amount of items to chose from I am sadly disappointed with the number of items that I actually like. I have returned several items - I do have 2 or 3 pieces that have actually worked for me but have found other brands that I like much better. Also, last time I placed an order - only to use to up the credits I had accumulated - I was charged the credit fee the day after. WTF, Fabletics?

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Holly,

We regretfully note that we have received your comments regarding the VIP program. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

California
1 review
0 helpful votes
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10/10
November 30, 2021

Fabletics never fails to deliver. It is always a positive experience. I ALWAYS leave with an item for myself, and a gift for someone else! They are revolutionizing athleisure for all shapes and sizes. 10/10 reccomened! Never been disappointed by them.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Margie,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!

Best regards,
Chad

Colorado
1 review
0 helpful votes
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Only brand I'll wear for active clothing
July 11, 2024

Hands down the best clothing ever. The fit is amazing. The quality is exceptional. Never disappointed! Plus the sales are the best!

Date of experience: July 1, 2024
Canada
1 review
0 helpful votes
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Love Everything
August 4, 2022

Fabletics is the only online store I will buy my yoga/workout gear! Quality is great, delivery is fast, returns are easy, and the colours are great. DOWNSIDE for me: items in "regular " sizes (S, M, L) are very often sold out in some of the more fun colours.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Leslie,

Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.

Best,
Clark

Rhode Island
1 review
0 helpful votes
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Different fits
July 11, 2024

I felt like everything was sized differently I order m in one style and M in another style and all fit different

Date of experience: July 1, 2024
Colorado
1 review
0 helpful votes
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For some unknown reason, Fabletics started charging me a monthly fee that I am completely unaware of, for $49.95 a month, months after my first purchase. I tried to contact the company and have not heard back yet. Charging customers MONTHS LATER WITH NO NEW PURCHASES WITHOUT MAKING THIS ABUNDANTLY CLEAR ON THE WEBSITE, is hugely unethical. I had no idea V. I. P meant I am charged a monthly fee for my discount purchases. Didn't even see a NON-VIP option. I don't care what "Hollywood Star" supports this type of company. This is everything wrong with people and todays online shopping world. I will never purchase from this company again.

Date of experience: August 11, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Montana,

We appreciate your feedback on your shopping experience with us! We've sent you a request on Sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from Sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

California
2 reviews
0 helpful votes
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Somewhat satisfied Reviewer!
April 17, 2021

I became a VIP member over 3 months ago for their prices and thinkimg it was a good quality. The styles are cute eventhough not all of them are flattering. The HUGE problem is that every single legging I've bought so far rolls down from the waist and I have to keep pulling it up with every movememt. This is annyoing. So thinking. About dropping the membership.

Date of experience: April 17, 2021
Cole N. Fabletics Rep
over a year old

Hello Claudia,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

California
1 review
0 helpful votes
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No size availability
December 1, 2022

I canceled my membership. I loved the outfits and quality however my size in small sometimes medium was NEVER available in anything I wanted that it was a waste to have the membership. Other than that I enjoyed having fabletics.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

New Jersey
1 review
8 helpful votes
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Seriously people, do you read the terms before buying things? Fabletics CLEARLY states that with the VIP subscription you can pick a new outfit each month, and your credit card will automatically be charged if you don't pick one by the 6th of the month. However, if you don't feel like buying an outfit for the month, they will allow you to "skip" for the month, and you won't be charged.

Date of experience: August 11, 2014
Colorado
1 review
0 helpful votes
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Sizing off and Impossible to cancel
July 11, 2024

The sizing seems wildly off and returns/exchanges are difficult. Customer service also makes it impossible to cancel.

Date of experience: July 1, 2024
California
1 review
0 helpful votes
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Charged for an order that I never got
July 11, 2024

Very disappointed fabletics charged me almost $60.00 for something that I never received Find out when checked my bank statement

Date of experience: July 1, 2024