I placed an order for a top and pants then they continued to charge me for 4 months! When challenged you get a scripted response and a very unprofessional pressured response. The manager agreed a 3 payment refund (but the amount did not add up to 3!) I am contacting trading standards and my credit card fraud team. They agreed to cancel the VIP scam however I rang back and guess what they hadn't! I cannot explain just how ignorant to this the call centre staff are, they must get this almost every call. DO NOT BUY FROM THIS COMPANY!
Hello Lisa,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy