I had two membership credits I wanted to use. I had to call in today to have someone remove an outfit from my cart I didn't want. Then I tried to put an outfit in my cart and was unable to. Then I found a second outfit I liked and when I tried to order it, I had to have someone apply my membership credits for me. This was ridiculous. I have a membership with AdoreMe and it is SO much easier to use and they do a better job of ensuring the happiness of their customer. At least offer me a pair of leggings for my time!

I placed an order on 3 items. Aside from their dumb business model of VIP Membership, they waited a week and half AFTER i placed my order to send my order to USPS which is basically called Snail Mail for a reason.

Dont think for a second that the reason for this isnt obvious. They do it intentionally so next time you order from them you will pay the $20 "rush" delivery fee.

When i called them about it they claim there was a "warehouse stock issue" which is obviously a lie because i was not informed of any of these issues at all throughout my order.

My compensation when i called to complain was 50% off one item on my NEXT order with them.

Ordered Feb 27, did not receive product until March 20. Received email saying product shipped with tracking # on March 6. No link to the shipper to track progress. In fact, it was just a long number and didn't identify the shipper. Had to enter the # on FedEx, UPS and finally USPS. When found on USPS said a label had been printed but they had not received the product. When it finally arrived, it was the WRONG SIZE. Received 2 emails from Fabletics stating the my QR code was included for the return. Neither email contained the QR code. Had to waste 20 minutes with customer service to get the code and finalize the return. Fabletics did not refund the shipping cost.
During this time, they flooded my inbox with spam to buy more pants, because everyone needs to but 3 or 4 pairs of pants per day, right?
TERRIBLE EXPERIENCE

Great value and price but order process and delivery process is very frustrating and disappointing. Ordering process and delivery takes time more than I thought. I tried to go to the store to purchase instead. When I actually go to the store, sizes or colors are not available.

My only option was to just place an order and forget about it. Yes, that's the term I use and my friends use about this VIP service. You place an order and forget about it… then sometime later, package will arrive. I'm seriously contemplating about canceling this membership.

Terrible experience left me so disgusted, I didn't even get to the shopping part. There was an issue with my password. I use a password protection app to save and autofill passwords. I tried logging in, but couldn't. I tried a password reset - which required my email. I got an error message telling me there was no record of me having an account. I figured I had done something wrong when I set up my account, so I decided to create it - again. I entered my email and was told I already have an account on file. Great. So buried in the FAQs is a message about issues with passwords - if you have a problem you're told to reach out via Chat or phone. The customer service chat line was hidden even better. I gave up trying to have a chat after 10 minutes of sitting in a queue. Bye-bye.

FRAUD FRAUD FRAUD!
People you need to stay the hell away from this company. The literally STEAL your money! They will save all your personal information, especially you credit card information and there is NO option to delete the data you ONLY once had to enter for ONE purchase you made in the past. I just received a $50 charge for some membership which I NEVER agreed to sign up for, and in their blasted email they state something like, "we know you are too busy to check your email frequently, so we will basically $#*! you over and charge your credit card $50. And if you don't reply within x days, then we cannot refund the money. Please be aware folks. I am about to call this money-robbing company and give them a good piece of my mind!

January 21st 2021 I attempted to make an order which the charge was $26.04 the order did not complete did not go through for whatever reason so I called the company and they said the order didn't go through so I told them to cancel whatever account or membership and to refund the money that was showing pending for $26.04 they said that they could not refund until the charge went thru the charge is still showing pending 5 days later they said to contact my Bank I contacted the bank they said there's nothing they can do and I had to wait 10 days so I have a hold on my money for 10 days and neither company can do anything the representative i had I could not understand, my call was dropped twice and I called back I was on the phone with them for over an hour holding I just want my money back I feel like this company just took my money and left me with nothing

I thought a was getting a GREAT deal for their 2 for $24 promotion, but was completely unaware that autmatically signed me up for a VIP membership, which takes $49 out of your card every month if you don't make another purchase. This information should be clearly stated and wasn't anywhere to be found during my first purchase. Called customer service and they FINALLY gave me a refund of $99 for the two months I was a "member." I had to call three times before this happened. Leggings were good quality, but membership sign up was a total scam and I won't be purchasing from them again. If the information had been presented clearly I would have never signed up for the promotion.

I got scammed too. I bought 2 pairs of leggings and then I got charged 50USD a month after that. Luckily I realized after 2 payments. I called them today and they said they will refund my last payment, but that I have to spend the first one on their website.
I'll have to keep an eye on my account and see if they actually refund me.
What a scam! It is not clear on the site that if you sign up as a VIP you will automatically be charged a monthly membership.
What a horrible company. Shame on you, Kate Hudson.