business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,960 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
867
value
874
shipping
852
returns
613
quality
834
This company does not typically respond to reviews
Washington
1 review
0 helpful votes
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A hit and a miss
June 1, 2022

I like the jacket I picked out for myself but I made a mistake on the pajama top I got for my mother. I thought I was getting a set with shorts but it was only the top. It was on sale so not gonna try to return it. Wish they wouldn't picture it as a set if only part of it is available. Not much of a sale then. But my mistake I guess.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christina,

Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Indiana
1 review
0 helpful votes
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"Membership"
June 18, 2024

How did I get a membership for $64 dollars a month? I don't remember seeing anything about a membership. And then when I canceled Fabletics keeps my "credits" I feel like I just got scammed

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Sneaky
December 1, 2021

The product I was pleased with It was the automatic subscription I was not pleased with. The company charged me two subsequent months after my first purchase before I realized it
This is not an item I need to replenish monthly!
I will shop when I find it necessary and I do not need a company helping themselves to my bank account! They promptly refunded me but what if I wouldn't have noticed! This is NOT acceptable business practice

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Char,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Missouri
1 review
0 helpful votes
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Love these!
March 12, 2019

I absolutely love the pants! I bought a few pairs and they are the best. I bought a few tops as well and one I wasn't that impressed with but the others are okay. The sports bras I bought 3-4 and I love those as well! Cute backs and super comfy, I wear them all the time. Overall I love fabletics and will definitely keep buying from them

Date of experience: March 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alexa,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat.

XO,
Ivy

California
1 review
0 helpful votes
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Great Sale
May 17, 2024

Picked up several items during the sale. Unfortunately, most of the items I wanted were already out of stock, but I still got a few things for more than 50% off

Date of experience: May 7, 2024
Pennsylvania
1 review
3 helpful votes
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I recently ordered a dress from FashionMia. When I received it I was very surprised by the quality and workmanship. Very poor. Even though I ordered this 3 sizes larger than I normally wear it still didnt fit.
I also recently ordered from a sweatshirt from Rosegal same problem. Poor quality and workmanship. Also ordered 3 sizes larger than what I normally wear of course it didnt fit. Fortunately I paid by Paypal so I wasted no time filming a dispute. Also FashionMia is being investigated by the BBB because of so many complaints. Beware dont order from either of these companies.

Date of experience: April 25, 2018
Missouri
1 review
0 helpful votes
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Overall good
April 19, 2022

The app kinda sucks and is annoying. Often I have load errors or shopping cart errors. I am excited about Yitty and think you could have better workout tops. Leggings on point, bras on point, tops meh.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Briana,

Thank you for your review. We are sad to hear that you are not happy with our website. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

California
1 review
17 helpful votes
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Believe the reviews
March 19, 2016

Extremely low quality and ridiculous customer service. I could say I wouldn't suggest this site to my worst enemy, but I'm pretty vindictive, so really, I would. And then I would just laugh and laugh!

Date of experience: March 19, 2016
Texas
2 reviews
0 helpful votes
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Predatory business
December 9, 2021

I just placed an order for the most expensive shorts ever in the beginning of this month because I had a hanging 1 credit of $50 forever and had plans to cancel this crap of membership. Even tough, I bought something in December during the first 5 days of the mont, Fabtletics still charged me for the membership, another $50 this month. I canceled the membership immediately and send a notice to Paypal for unauthorized charge and no accept any chargers for this business.

Date of experience: December 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Luciana,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Texas
1 review
5 helpful votes
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In April 2016 I started an order with this company and when I found out that you have to pay $49.95 each month I never executed the order. Now, 14 months later I have a $49.95 charge. Their customer service can not find the charge (surprise) even with my name, email, credit card and cell. So they apparently have no way to refund the money. Now I have to cancel my credit card as the bank considers this fraud. It is not an overall fraud it is the company not being ethical with their database. DO NOT TRUST THIS COMPANY! I spoke with Diane on June 12,10:20a mountain time for 17 minutes- all unresolved.

Date of experience: June 12, 2017
Samar B. Fabletics Rep
over a year old

Hello Tresa,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

Best,

Samar

Colorado
1 review
0 helpful votes
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Scam
January 23, 2020

I bought my first two pair. What they shipped me was the wrong size. I was then told I could one exchange the one I hadn't tried on. I send it back to exchange for the size I order. Now they tell me they don't have my size and to go to the website.
While they were on the phone with me I ordered the size I wanted. I received those two at full price with no problem.

Date of experience: January 20, 2020
California
1 review
0 helpful votes
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Amazing clothes and amazing deal
June 2, 2022

I got my first VIP order and needed to return an item. I went to the store and the associates were so helpful and explained everything so well. The return was super easy and I found something else I wanted in the store. The price was so amazing I couldn't believe it. VIP is definitely worth it!

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Libby,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us here at Fabletics.

Best,
Renz

Australia
1 review
10 helpful votes
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Compleate scam!
October 31, 2015

The Are a compleate scam and have ripped me off! I signed up as a member and with that I was supposed to get A $25 dollar deal on first outfit with free shipping. Turns out only about three outfits had that deal the rest were $30 or more so I decided to buy an out fit any way the total was around $40 dollars including shipping. About a month later I got a $40 bill which was the cost of the outfit and then the next month I got another bill for about $40 when I hadn't bought any thing else! I figured out that being a memeber is signing up to pay $40 each month even if you haven't bought anything from them! And to cancel your membership you need to ring them and cannot email. Which is hard for time difference when living in Australia!

Date of experience: October 31, 2015
Utah
1 review
5 helpful votes
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I really love all of the merchandise and I completely understood the process of being charged if you don't skip a month and I even forgot to one month and was charged and just had credit on the site. However, this month I skipped, I got a confirmation of skipping, the site said I skipped and my account was charged anyway! It withdrew $49.95 from my account and I got charged with overdraft fees from my bank. I had no credit on my account. I emailed them and they responded telling me I don't have an account. I called them and they told me it wasn't up to them for the charge and I had to contact my bank. When I decided to cancel my membership the woman talking to me was short with me and extremely rude. I am very disappointed because I love these clothes and I had high hopes for it. I will never use this or any other site associated with it again.

Date of experience: November 11, 2015
Texas
1 review
3 helpful votes
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I made my order 10 Days ago. I just got billed today and my order has not left their warehouse. I wish I had read these reviews prior to my purchase of 19 ITEMS. It wasn't cheap. I am not satisfied with the service at all because of their really intense delay. I mentioned this to customer service and they told me to check my local post office to see if it was there on hold. I checked my shipping number online and the order has not even left their establishments. I called to cancel my order and they told me I couldn't because It had shipped already. Also, they kept saying they could not hear me and that I was cutting off everytime I mentioned that I wanted to cancel. HONESTLY, I just want my money back as I had a bad experience and I have not even looked at the clothes.

Date of experience: July 21, 2017
Samar B. Fabletics Rep
over a year old

Hello Irene,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Texas
1 review
0 helpful votes
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I was surprised
July 11, 2024

I bought Fabletics for the first time because of the promotion and I loved it. I did 2 more orders after that.

Date of experience: July 1, 2024
Texas
1 review
0 helpful votes
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I finally clicked on Fabletics and thought I would give it a try. My size is a typical "M" and imagine my surprise that every single pant, legging, short, etc that I wanted was not available, except in black. I don't want black. I wanted to try some of the cute ones that are advertised! NONE of those were available in my size. When I changed the size to a small, large and XL, I noticed they weren't available either? Whose wearing the cute colorful jogging, exercise wear as advertised on UTube? Just wondering?

Date of experience: January 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Christie,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Texas
1 review
0 helpful votes
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My experience!
July 11, 2024

Wonderful, I love every piece from this brand, I love doing my workouts in these clothes, too comfortable

Date of experience: July 1, 2024
New Jersey
1 review
0 helpful votes
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Excellent quality
April 6, 2024

All items have exceeded expectations.
My only complaint is a navy blue-trucker-hat, (from
My last purchase), that arrived stained / damaged.
Besides that, I'm very happy with Fabletics.

Date of experience: April 6, 2024
Chad A. Fabletics Rep
over a year old

Hello Zaida,

Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your hat. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Nevada
1 review
4 helpful votes
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The clothes are good quality and I really like the fit of most of the pants. HOWEVER, the customer service is not good. I had to return a sports bra and for some reason the Return option disappeared from my account, so I had to contact customer support to initiate the return. This went smoothly. It wasn't until today that I noticed the money went back as store credit instead of back on my card. The customer service agent never asked if I wanted store credit and just processed it that way without asking. I contacted customer support and they told me they couldn't do anything about it. I complained about that and they finally said I would get a check in the mail in 8-12 WEEKS! Absolutely ridiculous. Its not about the money at this point, its the fact that the customer service agent knowingly processed my return as a store credit and never even asked me. This issue could have easily been avoided. I wont purchase again after this.

Date of experience: March 15, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alyssa,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy