business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
4 helpful votes
Follow Amber E.
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I am very particular when it comes to workout leggings as I go to the gym very often and i have faced problems with leggings being see-through(even some name brands). I've seen countless ads that have shown clips of leggings and people bending over and them not being see-through. I decided to give it a go, received my order today and BOTH PAIRS of leggings are see-through EXTREMELY noticeable. How could anybody squat in these?!? Very unhappy and disappointed with my purchase, cancelled my VIP membership. SPEND LESS MONEY ON MARKETING AND MORE ON PRODUCING A QUALITY PRODUCT. THANK YOU.

Date of experience: June 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Amber,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Minnesota
1 review
1 helpful vote
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Horrible Company
June 8, 2018

This company promotes a 2 for $24 leggings and they then enroll you into a membership program without you knowing. I took advantage of this deal and I was really happy with my one pair and returned the other. I received a refund for the one. A few weeks later I was charged for $50 on my account, I immediately called the company and they were saying I was in this membership that I wasn't aware off. They wouldn't refund my money only give me store credit. I work hard for money and they just stole it. I wouldn't recommend this company to anyone.

Date of experience: June 8, 2018
Ivy T. Fabletics Rep
over a year old

Hello Catrina,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Florida
1 review
7 helpful votes
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I ordered items from here on my credit card never giving them permission to charge my card monhtly which they did! This is Fraud! In addition the quality of the clothing is horrible. I wore the workout pants one time and then washed them and they color completly faded. Stay away from this company go to KHOLS instead. Better quality... Better Prices!

Date of experience: October 26, 2016
Virginia
1 review
0 helpful votes
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Good for the price if you get 2 for $24. Better prices then target or walmart but about the same quality if not worse. I have the high rise mila power hold and it is not opaque. Its seethrough. The waste band has no elasticity and falls down. I have a huge gap in my back. It has a very awkward fit. I researched and people claimed they were not see through and did not fall and that was a lie. Again the price isnt bad but the quality isnt there. People are getting paid to leave reviews and just promote it so I'm very disappointing when I find out theyre just ordinary.

Date of experience: March 10, 2021
Cole N. Fabletics Rep
over a year old

Hello Caroline,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

California
1 review
0 helpful votes
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TERRIBLEEE
March 1, 2023

I ordered some things with the special price and that was great, BUT then the package never showed up and i was sent an email my order was returned(it wasnt i NEVER received it). Then when i tried to get it back the prices went from the advertised value to overprices as sh*t. Now i have store credit that i cant use becuse everything is so expensive.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Benjamin,

Thank you for writing a review! We value your feedback on the store credit usage and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Colorado
1 review
0 helpful votes
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AWESOME EXPERIENCE
December 3, 2021

Not only are the products fabulous, but the customer service is as well. I will not buy the Lululemon anymore due to the price point being so expensive when the Fabletics fabric and styles are right up there with Lulu and a fraction of the cost. I have gotten rid of many of my workout clothes and replaced them with Fabletics. They stay up through difficult workout sessions and I don't have to pull them up. I love the products and the company and have purchased many as holiday presents for family and friends.
KEEP IT UP! A JOB WELL DONE! THANK YOU...
S. Zivi

Date of experience: December 3, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Sharon,

Wow! Thank you for sharing your wonderful shopping experience with Fabletics! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!

Best,
Nelle

New York
1 review
0 helpful votes
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Not Good
July 1, 2022

Over the last year and a half I have purchased a number of items from Fabletics. Many of these items have to be returned because they have sent me the wrong item or it just doesn't fit properly. I've only been able to keep two pairs of shorts that I ordered from them. I have tried numerous times to re-order several more pairs of these shorts and they never have it in stock. When I contacted Fabletics they told me check back on the first of every month because that's when we get new inventory. This is a load of bull. No matter what time day or night whether it's the first of the month the 10th of the month 20th the 30th what ever they never have anything in stock. This has been ongoing for close to a year and a half if not more.

Date of experience: July 1, 2022
Pennsylvania
1 review
0 helpful votes
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Horrible!
September 30, 2020

I ordered the 2 for $24 pair of leggings. I got them in and needed to return for a different size. It wouldn't let let me get the leggings I had In another size with out paying full prize for both. Which was very irritating. Then I ordered socks and a pair of underwear. When I got them in the socks were ok the underwear wasn't even the size that I picked. Totally a waste of money and will never shop there again

Date of experience: September 18, 2020
Nelle P. Fabletics Rep
over a year old

Hello Kayla,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Valerie S.
1 review
0 helpful votes
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I tried to cancel my membership three times but was still charged and Fabletics is refusing to reimburse me. The first time I tried to cancel, the rep asked me to wait until I receive my pants and I won't be charged for the next month if I cancel. Then, the 2nd time I tried to cancel, I was told I would be reimbursed if I did not cancel. When I asked to just cancel I was hung up on. The third time I finally cancelled but I am now stuck with a charge on my credit card that will not be reimbursed. The tights I received were not worth this hassle.

Date of experience: March 9, 2021
Cole N. Fabletics Rep
over a year old

Hello Valerie,

We are sorry to hear if you have a hard time canceling your account. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Canada
2 reviews
0 helpful votes
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Amazing
November 22, 2022

I wrote a review in the past about how I didnt understand why I was unable to get the 2 for 24 deal. I went to their customer service and they were extremely helpful in canceling the order. I went back the next day and re-oredered. All came packaged really nicely organized. Each individual item has its own packaging. I liked that because it prevents damage to other items, I don't love it because it's a lot of plastic and even though I recycle, not everyone does.

The items I have received up to this point have been amazing quality. I havent received anything damaged or lost.
It came really fast maybe like a week after I was a able to choose what i wanted. I love the choices to choose what we want and it's not restrict or limited to a certain amount of items.

Date of experience: November 22, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cyndy,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

GB
1 review
5 helpful votes
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Terrible
December 20, 2019

I ordered a sweater from fabletics almost 3 weeks ago and I haven't received anything. Then I also noticed that £44 was taken out of my account and in exchange they gave me some "credits" to spend on my account.
When I called customer services to track down my parcel, they told me that the courier company had attempted delivery but nobody answered the door, I said this was right because I was on vacation and this is also why I gave the courier company instrucrions to leave my order with my neighbour which they ignored.
I then asked to cancel my VIP membership and despite explaining why I didn't want to keep it they asked me FIVE times if I wanted to keep my membership.
If I say I don't want to spend £44 a month on something that I know I won't use each month then why it that not an acceptable answer?!
Poor, poor service all round. I won't be ordering from Fabletics again.

Date of experience: December 17, 2019
Ivy T. Fabletics Rep
over a year old

Hello Kanika,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Utah
1 review
5 helpful votes
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Terrible terrible customer service. Upon my first order I selected not to be a VIP member. Then to find out I was being charged $50 a month for product that is not worth the price or the hassle. I called got refunded and was told my membership was cancelled. A month later I am charged again and I live paycheck to paycheck so this unauthorized charge overdrafted my account. The woman I spoke with in customer service was trying to sell me on more product and have me keep a membership that was supposed to cancelled over a month ago (that wasn't even supposed to be authorized in the first place). Meanwhile I am here paying 30$ a day for the next 4 days because the refunds take 5-7 business days to process and my bank charges me each day I am overdrafted. So thanks a lot for robbing me of $170 for * product.

*Language redacted by admin

Date of experience: August 6, 2017
Samar B. Fabletics Rep
over a year old

Hello Chelsea,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

District of Columbia
1 review
0 helpful votes
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Aced the main things but not everything else
December 1, 2022

Great product and customer service... but everything else is unnecessartily disappointing, specifically the membership model, the inventory issues, the conflicting imarketing promotions, and website inaccuracies!

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ho,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Arizona
1 review
0 helpful votes
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Inconsistent
September 1, 2022

I love some of your products, the everyday bra and the leggings are by far the winners. However the sizing can be very inconsistent from order to order. One item I ordered in an xxl and a 1x and they fit vastly different. Would love things to be more consistently sized within the items and from item to item. An xxl in 1 item shouldn't be super baggy whereas another item is too tight to fit. I get styles are different but they shouldn't be that vastly different

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carrie,

Thank you for taking the time to leave a review. Your feedback about size and fit is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Ireland
1 review
1 helpful vote
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I have only joined as a member but the 3 times I have ordered they DO NOT honour sale prices that are available on their site... and they do not even try and resolve the issues
Image below of what I was trying to order but when I went to pay it went back to 40pounds - the online help could NOT help. Same with the Hallie Cinchable Half Zip Hoodie
4.5
Sale: 85% Off £7.20... when it goes in your cart full price is back and again no one wants to try and help!

Date of experience: November 26, 2020
Cole N. Fabletics Rep
over a year old

Hello Julie,

We sincerely apologize for the negative experience you have encountered when placing your order on the website. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Idaho
1 review
0 helpful votes
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Super cute
December 4, 2020

I love all of the options I get with Fabletics. They are a bit pricey especially for some of the items, but you get a lot of variety. Some of the fabrics aren't squat proof, some aren't as great with moisture wicking, but there are those certain blends of compression and wicking that are magical! It's about what works best for what you are doing. The cute outfits are why I keep coming back, but I only allow myself to buy specific kinds or else I would be bankrupt.

Date of experience: December 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Elizabeth,

Awesome! We are thrilled that you loved our products and services. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!

Best,
Nelle

Pennsylvania
1 review
8 helpful votes
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First, I really like the clothes and compared to others they are on the lower end and are good quality. I am disappointed in the membership program. First, I was billed even though I skipped a month. If you do not do this you get billed. I called to have this taken care of and the IVR is very hard to get past to get a person which frustrated me. I was hung up on when I got a rep that I believe is in India, Phillipines, etc. Called back in to cancel and they wouldn't take no for an answer. It was upsetting and frustrating as the caller on the other end is unable to be helpful due to language barrier. I would have kept the service if I knew I would get better service. Come on Kate --keep your phone lines in the U.S.! Your line is really great and makes me feel GOOD when I go to the gym!

Date of experience: February 8, 2016
Uruguay
1 review
0 helpful votes
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Subscription not clear
May 23, 2024

I did not appreciate that I was enrolled in a monthly subscription when buying 2 pair of shorts. This was not communicated well when the purchase was being made.

Date of experience: May 13, 2024
Canada
1 review
1 helpful vote
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No skip button
February 14, 2020

I went online to skip the month on the third, and couldn't find an option to do so anywhere on their website. I thought because I had mad a purchase 5 days prior and received it February 2nd, that counted as my monthly purchase and explained why there was no button to skip. Then I noticed I still got charged, contacted them, and it was no help. I deactivated my account. I have skipped the month multiple times and have never had a problem finding the skip button. Would never purchase from this site again which sucks, because I like their leggings.

Date of experience: February 11, 2020
Cole N. Fabletics Rep
over a year old

Hello Hannah,

Thank you for bringing this to our attention! We're sincerely sorry you ran into some technical issues when skipping the month on our website. Rest assured this will be forwarded to the web development team. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours to assist you further.

Best Regards,
Nelle

Texas
1 review
2 helpful votes
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You cant try them first! You have to be in the VIP CLUB! And will not get $24 for 2 pair unless you stay with VIP. YOU CANT CANCEL ANYTIME!
My order was cancelled now I hope Im refunded on my initial order? It does not seem legitimate. Unless you plan on buying every month dont try this! Not worth the effort. GO TO ACADEMY and buy what you want when you need it. Much easier!

Date of experience: June 6, 2018
D M. Fabletics Rep
over a year old

Hello Joanne,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy