business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
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I had been a VIP member for over 6 years when my family purchased a gift card for me for the Black Friday/Christmas sale season. I was about halfway through using it when all of a sudden my orders kept getting cancelled. When I called, they said there was a hold on my account and wouldn't explain anything from there. A week or so after that, they cancelled my account entirely. It's been FIVE MONTHS and they still haven't addressed this issue despite my sending the original gift card paperwork and everything. I started out in absolute shock because I've spent literally thousands with the brand over the years, it represents 80+% of what I wear every day. This experience shows just how much they really care about their long-standing members.

BUYER BEWARE!

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Greg,

We value the comments you made about the status of your account. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Washington
1 review
0 helpful votes
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Order never arrives
October 1, 2020

My last order and others before, I used my credits from months i did not purchase and after I purchase my item never shows up but you take my credit away. My purchase on August 14th still has not gotten here.

Date of experience: October 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Courteney,

Thank you for writing a review regarding your purchase! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Florida
1 review
0 helpful votes
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Terrible customer service call center
August 1, 2021

I have been a member with Fabletics since around 2018 I believe. I absolutely love the products and would recommend to my friends and co-workers. Nevertheless I have an issue with my package and had called to resolve the issue. Absolutely bad experience from the way the representative was dealing with me to the attitude that I wasn't expecting to receive.

Date of experience: August 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Katekunya,

We appreciate your feedback on your experience when you contacted us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

GB
1 review
12 helpful votes
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Thieves
May 10, 2016

I'm a poor student so they weren't able to take the £44 out of my account for over a year. Got transferred my loan so i was able to pay my rent at university and they took £88 within a couple of hours, which meant I wasn't able to pay my rent. It's a shocking and disgusting business which is essentially stealing from their customers and are incredibly unhelpful in resolving it. DO NOT JOIN

Date of experience: May 10, 2016
Alabama
1 review
0 helpful votes
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Not worth it anymore
May 27, 2022

The quality of the fabrics has gone way downhill and they never have much in stock. I can't get just a regular pair of black leggings in my size. Fabletics brags about having such a wide range of sizes, but they never have them in stock. After my last purchase with Fabletics, I am done. I am canceling my membership. The fabric is just junk now.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brooke,

Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Washington
1 review
0 helpful votes
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A hit and a miss
June 1, 2022

I like the jacket I picked out for myself but I made a mistake on the pajama top I got for my mother. I thought I was getting a set with shorts but it was only the top. It was on sale so not gonna try to return it. Wish they wouldn't picture it as a set if only part of it is available. Not much of a sale then. But my mistake I guess.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christina,

Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Indiana
1 review
0 helpful votes
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"Membership"
June 18, 2024

How did I get a membership for $64 dollars a month? I don't remember seeing anything about a membership. And then when I canceled Fabletics keeps my "credits" I feel like I just got scammed

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Sneaky
December 1, 2021

The product I was pleased with It was the automatic subscription I was not pleased with. The company charged me two subsequent months after my first purchase before I realized it
This is not an item I need to replenish monthly!
I will shop when I find it necessary and I do not need a company helping themselves to my bank account! They promptly refunded me but what if I wouldn't have noticed! This is NOT acceptable business practice

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Char,

Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Missouri
1 review
0 helpful votes
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Love these!
March 12, 2019

I absolutely love the pants! I bought a few pairs and they are the best. I bought a few tops as well and one I wasn't that impressed with but the others are okay. The sports bras I bought 3-4 and I love those as well! Cute backs and super comfy, I wear them all the time. Overall I love fabletics and will definitely keep buying from them

Date of experience: March 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alexa,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat.

XO,
Ivy

California
1 review
0 helpful votes
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Great Sale
May 17, 2024

Picked up several items during the sale. Unfortunately, most of the items I wanted were already out of stock, but I still got a few things for more than 50% off

Date of experience: May 7, 2024
Pennsylvania
1 review
3 helpful votes
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I recently ordered a dress from FashionMia. When I received it I was very surprised by the quality and workmanship. Very poor. Even though I ordered this 3 sizes larger than I normally wear it still didnt fit.
I also recently ordered from a sweatshirt from Rosegal same problem. Poor quality and workmanship. Also ordered 3 sizes larger than what I normally wear of course it didnt fit. Fortunately I paid by Paypal so I wasted no time filming a dispute. Also FashionMia is being investigated by the BBB because of so many complaints. Beware dont order from either of these companies.

Date of experience: April 25, 2018
Missouri
1 review
0 helpful votes
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Overall good
April 19, 2022

The app kinda sucks and is annoying. Often I have load errors or shopping cart errors. I am excited about Yitty and think you could have better workout tops. Leggings on point, bras on point, tops meh.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Briana,

Thank you for your review. We are sad to hear that you are not happy with our website. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

California
1 review
17 helpful votes
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Believe the reviews
March 19, 2016

Extremely low quality and ridiculous customer service. I could say I wouldn't suggest this site to my worst enemy, but I'm pretty vindictive, so really, I would. And then I would just laugh and laugh!

Date of experience: March 19, 2016
Texas
2 reviews
0 helpful votes
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Predatory business
December 9, 2021

I just placed an order for the most expensive shorts ever in the beginning of this month because I had a hanging 1 credit of $50 forever and had plans to cancel this crap of membership. Even tough, I bought something in December during the first 5 days of the mont, Fabtletics still charged me for the membership, another $50 this month. I canceled the membership immediately and send a notice to Paypal for unauthorized charge and no accept any chargers for this business.

Date of experience: December 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Luciana,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Texas
1 review
5 helpful votes
Follow Tresa R.
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In April 2016 I started an order with this company and when I found out that you have to pay $49.95 each month I never executed the order. Now, 14 months later I have a $49.95 charge. Their customer service can not find the charge (surprise) even with my name, email, credit card and cell. So they apparently have no way to refund the money. Now I have to cancel my credit card as the bank considers this fraud. It is not an overall fraud it is the company not being ethical with their database. DO NOT TRUST THIS COMPANY! I spoke with Diane on June 12,10:20a mountain time for 17 minutes- all unresolved.

Date of experience: June 12, 2017
Samar B. Fabletics Rep
over a year old

Hello Tresa,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

Best,

Samar

Colorado
1 review
0 helpful votes
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Scam
January 23, 2020

I bought my first two pair. What they shipped me was the wrong size. I was then told I could one exchange the one I hadn't tried on. I send it back to exchange for the size I order. Now they tell me they don't have my size and to go to the website.
While they were on the phone with me I ordered the size I wanted. I received those two at full price with no problem.

Date of experience: January 20, 2020
California
1 review
0 helpful votes
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Amazing clothes and amazing deal
June 2, 2022

I got my first VIP order and needed to return an item. I went to the store and the associates were so helpful and explained everything so well. The return was super easy and I found something else I wanted in the store. The price was so amazing I couldn't believe it. VIP is definitely worth it!

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Libby,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us here at Fabletics.

Best,
Renz

Australia
1 review
10 helpful votes
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Compleate scam!
October 31, 2015

The Are a compleate scam and have ripped me off! I signed up as a member and with that I was supposed to get A $25 dollar deal on first outfit with free shipping. Turns out only about three outfits had that deal the rest were $30 or more so I decided to buy an out fit any way the total was around $40 dollars including shipping. About a month later I got a $40 bill which was the cost of the outfit and then the next month I got another bill for about $40 when I hadn't bought any thing else! I figured out that being a memeber is signing up to pay $40 each month even if you haven't bought anything from them! And to cancel your membership you need to ring them and cannot email. Which is hard for time difference when living in Australia!

Date of experience: October 31, 2015
Utah
1 review
5 helpful votes
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I really love all of the merchandise and I completely understood the process of being charged if you don't skip a month and I even forgot to one month and was charged and just had credit on the site. However, this month I skipped, I got a confirmation of skipping, the site said I skipped and my account was charged anyway! It withdrew $49.95 from my account and I got charged with overdraft fees from my bank. I had no credit on my account. I emailed them and they responded telling me I don't have an account. I called them and they told me it wasn't up to them for the charge and I had to contact my bank. When I decided to cancel my membership the woman talking to me was short with me and extremely rude. I am very disappointed because I love these clothes and I had high hopes for it. I will never use this or any other site associated with it again.

Date of experience: November 11, 2015
Texas
1 review
3 helpful votes
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I made my order 10 Days ago. I just got billed today and my order has not left their warehouse. I wish I had read these reviews prior to my purchase of 19 ITEMS. It wasn't cheap. I am not satisfied with the service at all because of their really intense delay. I mentioned this to customer service and they told me to check my local post office to see if it was there on hold. I checked my shipping number online and the order has not even left their establishments. I called to cancel my order and they told me I couldn't because It had shipped already. Also, they kept saying they could not hear me and that I was cutting off everytime I mentioned that I wanted to cancel. HONESTLY, I just want my money back as I had a bad experience and I have not even looked at the clothes.

Date of experience: July 21, 2017
Samar B. Fabletics Rep
over a year old

Hello Irene,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar