I attempted to purchase a gift card as a gift for a friend and could not have had a more difficult time. There was limited customer support, and when there was, it was hardly helpful or solution oriented. I could not get confirmation that my digital gift card was sent to the correct recipient, to the point where I had to try to order it multiple times, and was told to forward a very spam-like email with a hyperlink to the intended recipient. Not at all the presentation or delivery that should exist for a digital gift card. I had a thought out and personalized gift message crafted, and it had to be abandoned because the only option was to forward the email that came to me instead of the recipient.

It was not clear that I was enrolling in a VIP monthly program with Fabletics at the start.
The items are clearly not for all. I ordered was a Large sports bra, I exchanged it for a Medium which I could not get on. In exchanging the large for the medium, I asked not to get two of the same bra, I did not want two of the same color. I was told the colors would be different. Nope, got two identical ones.
I found returning items had a "scammy" feel to it. I was told I would be getting store credit. It was not until I ask for the refund to go on my credit card was that an option.
Cancelling my VIP subscription was not as easy as it appeared. Originally, I did it online and then received an email about my next order. I had to call to confirm that I was actually cancelled (which I was not) and then received a sales pitch to remain a customer, no matter how many times I indicated the clothing is not a good fit for me.

I've been a Fabletics subscriber for about 1.5yrs now. I must say, after trying everything out there, they make THE BEST activewear. Completely life proof, hike proof, squat proof. I like that I can skip a month when I want to. My only gripe is that sometimes they will do a great drop before I have my member credit for the month, and I will miss out because it sells out quickly. Or I will use my member credit and then a week later something new drops that I want. It would be cool to be able to manually purchase a member credit anytime during the month.

I would never order from this company again. Took forever to get what I ordered and before I even got my first order they were charging me another $50 for my "monthly" outfit. When I finally got my order some of the items were very cheaply made, tried to go to account to return/exchange which I couldn't do because EVERYTHING is a "final sale" even though the items are still available on website for full price. Worst customer service.

I tried to order for the first time and my order didn't go through for an unknown reason. However, I was charged 2x for that order. On top of that I got no confirmation email. When I called the customer service line they told me not to worry my money would be refunded eventually. When I asked for an email confirming the order canceled and I was to be refunded the company refused stating I'd have to trust them but they could not provide confirmation.

I placed my order on May 16th. I paid for the expedited shipping. I waited to receive my order and still to this day on May 26, I have not received my order. I was given the refund for paying the expedited shipping but still very unsatisfied with my experience especially because this was my first time ordering from here.

I really have had a good experience with Fabletics, but consequently, decided to leave because of the delivery service they choose to use. I only hold them accountable because they continue to use them. DHL lies about delivering items and where they delivered them. Then, they lie again when they say that they investigated when it's clear that they didn't. In my case, they took a picture of the delivery and it wasn't even at my house. Their reviews online and with the BBB will prove all of this. I would come back if they choose a different service. I cannot order items and wonder if I will receive it.

You can stay on top of your VIP account and make sure they don't charge you, but your confirmation page will not be consistent. You can think you are spending your rewards points and are ordering two items, but after entering your credit card number and hitting the confirm button, you end up with only one item and your rewards points are taken without anything for it. Pay very close attention to what you place in your cart, how much it costs, AND THEN what the final confirmation is. It MAY change. Take lots of screenshots throughout the entire process, including with chat representatives because those chats DO NOT get emailed to you after you close the box. Screenshots, screenshots, screenshots.

I called to cancel (since you can't cancel online) and I was told I could skip a month, and I explained that I've been doing that for a while; however, I want to cancel. I could lose my member credit so instead I had to place my order to then cancel.

I had the wrong address on the order- (I can't change this online) so I of course call and they weren't able to help.

There's not enough functionality one can do online, and the phone lines are terrible help.