business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Idaho
1 review
0 helpful votes
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Expiring credits
April 1, 2023

I missed an Expiring credit by one day (3/31 instead of 3/30)…. I feel ripped off. I end up with too many credits in the first place because I forget to cancel in months I don't need anything, but I've stayed a member for 3 years because I think I'll eventually order—maybe as Christmas gifts! -no big reason to cancel—-but when the credit EXPIRES with only one email notice……I feel angry and dupped and do plan to end my membership.

Date of experience: April 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Chera,

Thank you for taking the time to let us know about your thoughts on the member credit expiration. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Florida
1 review
0 helpful votes
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Fabulous Fabletics
July 14, 2024

Great design especially the slim fit pants. Best of all is lightweight fabric ideal for Florida heat & humidity.

Date of experience: July 4, 2024
New Mexico
1 review
3 helpful votes
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I bought some leggings from them FIVE MONTHS AGO and they have lost their shape/elasticity. I don't put my leggings in the dryer and wash them on cold but these leggings are 10/10 trashed. I wanted to give their new leggings a try but every time I try to go to buy a pair, my cart is either empty or invalid. Something is wrong with the website and I will probably stick to Amazon where my leggings last longer than five months and I'm not getting a headache from trying to throw my money at them. Yogalicious, guys!

Date of experience: September 3, 2019
Ivy T. Fabletics Rep
over a year old

Hello Claire,

Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback with us, it will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours

Best,
Ivy

Nebraska
1 review
0 helpful votes
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Great products
July 1, 2022

I loved all the shorts I got. Nice stretchy material, soft, great fit and length.

I did see serval complaints about the waist band on the fundamental shorts. I typically wear size 34w and ordered a size L. I think they fit perfect. I can run workout - with little if any adjusting.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Patrick,

Thank you for your great feedback on our products! We are happy to be a part of your motivation to stay fit and healthy. Have a greatb day!

Best,
Mary

Wisconsin
2 reviews
0 helpful votes
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Great quality and fit!
July 11, 2024

The quality and fit of the leggings are great! I feel like I'm comfortable as well as shape controlled.

Date of experience: July 1, 2024
Michigan
1 review
0 helpful votes
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Even though you have the option to opt out of the automatic charge, I didn't like how I was lured in to buy 2 leggings for $24, oh but only if you sign up for the automatic charge every month. Also, when I was shopping for my 2 pair of leggings, the clock timing me made me think I only had one minute to browse and make a decision, so I didn't really get what I wanted. I realize I should've notice it was an hour, and not one minute, but I didn't. Still, if I could do it over I would've gotten the leggings I wanted.

Date of experience: September 16, 2019
Ivy T. Fabletics Rep
over a year old

Hello Tara,

Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via private message.

Best,
Ivy

Canada
1 review
0 helpful votes
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Was a long term customer
November 4, 2022

I really like fabletics but it seems the pants that I enjoyed regularly, the logo moved to the leg and that is the reason that I left and also the pureluxe tights didn't seem to be holding up as well, a few washes and started to pill

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

California
2 reviews
0 helpful votes
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I've been a longtime VIP customer of Fabletics and I order from them regularly. The powerhold leggings are by-far my favorite leggings for working out or lounging. I am a little disappointed, however, in the recent price increase for monthly VIP membership. I will continue to be a VIP member, but I will be ordering less regularly (skipping more months etc)

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cat,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the Member Credit. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
1 review
0 helpful votes
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Requested review
October 1, 2022

I'm with the items that I purchased and I'm not going to use the hook that you the store presents to you is that oh we're going to charge you $59.95 every month and you can get a free outfit but it's not really free because you're charging $59.95.
I don't like the quality of the fabric none of it is cotton and I purchased capris but they're not really capris they are the full length of my leg and it doesn't matter what size I get and so I'm just continually going back and forth to the store.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Monica,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

North Carolina
0 reviews
1 helpful vote
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Do not receive the package.
January 3, 2022

I ordered some items during Thanksgiving as Christmas gifts and had been checking the shipping status frequently. There was no update after Dec 7th. A week before Christmas, the status was suddenly changed to "delivered"; and the delivery date was Dec 9th. Interestingly, from "preparing" to "out for delivery" to "delivered", it took only two minutes. Clearly, that status was not real-time. Since I did not receive the package, I called Fabletics customer service and was asked to wait till after Christmas. Then they added an update on the status and said it was delivered on Dec 19th. I called them again after Christmas and was asked to contact LaserShip. LaserShip insisted that the package was delivered and sent me back to Fabletics. Neither of them would take the responsibility of the missing package. I really don't understand if there is any chance that I should be responsible for it. Maybe I just shouldn't order anything from a bad business.

Date of experience: January 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lihong,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

California
1 review
0 helpful votes
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Fraud
May 28, 2022

I called to cancel this order and was told it was canceled, but it was still shipped out to the false address that the scammers listed. Fabletics says that once it got shipped out there was nothing they can do but I don't buy that.

Date of experience: May 28, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Alexander,

It is with great regret that we received your feedback regarding the status of your order. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

New York
1 review
0 helpful votes
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Honestly a membership sucks. By the time you get your credit everything is sold out. However customer service is amazing. At least from my experience. I also love the product.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Lia B. Fabletics Rep
over a year old

Hello Josh,

It is with great regret that we received your feedback regarding the selections we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Delaware
1 review
0 helpful votes
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I bought a couple of things from the company and somehow, I was signed up for a VIP membership that I didn't know of. I was charged for 3 months before I realized it. The weird thing is that I lost my debit card during that time and cancelled the card, so you would think they didn't have access to the funds? WRONG! The customer service rep from the Fabletics told me they contacted my financial institution directly. That rep was kind enough to refund my money. I also cancelled my subscription. The NEXT DAY... they charged my account another $54.95! I called again and 'Eddie' told me that there was nothing he could do. He told me that the refund I received couldn't have been done without the card information. I told me I have to take it up with my bank. I'm not crazy. The refund is back in my account and somehow, someway, they took more. 'Eddie' just seemed to not care a bit.
Horrible! Don't trust this company. They do not honor their promises.

Date of experience: May 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Florida
1 review
0 helpful votes
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I am a VIP customer and usually skip the months until I need something new. It's so easy to skip the month and when I do order, it comes fast. The Fabletic products are comparable to other top name brands and I love them!

Date of experience: July 5, 2022
Dean R. Fabletics Rep
over a year old

Hello Michelle,

We are glad you are enjoying our products! We are also happy that you like the VIP membership and the 'Skip the Month' option! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

California
1 review
9 helpful votes
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They withdrew $49.95 from my account for over six months. I have been calling them for months now to receive my refund. I keep getting the run around from all their supervisors. I still haven't received my refund. But, I will keep trying and I will keep warning people about this HORRIBLE company! Don't buy from this company! Read all the reviews on the internet, thousands scammed.

Date of experience: July 12, 2015
Ohio
1 review
0 helpful votes
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Few Options
August 1, 2022

I found that many of the articles of clothing/outfits I was interested in were on sale for less than the amount I had spent on my membership credit which was very frustrating. When I found an outfit I was interested in there were very few colors in my size and none that matched. I found the website very laggy and not user friendly.

I am very disappointed in this service.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Alice,

Thank you for sharing your experience with the website and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Nebraska
1 review
0 helpful votes
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Good
July 11, 2024

The shorts are by far their best product. The shirts and tank tops seem like a cheaper quality and don't seem as good.

Date of experience: July 1, 2024
New York
1 review
0 helpful votes
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Inaccurate sizes not helpful rep
November 4, 2022

Ordered xs as i am an xs at 98lbs 4 foot 11 and they are for like a 8 year old they are skin tight. I tried to do an exchange but the rep said there are no smalls in what i ordered. He offered a credit to fabs. Not a return and refund.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Candice,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

New York
1 review
0 helpful votes
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After three attempts of calling to request a return label knowing my information in my email still no success I was hung up on or calls were dropped off three times the items I received were gray stretch pants with the yellow drawstring not to my liking at all and I would like a full refund call takers dropped all three calls never successfully able to help me return my items and then I was charged this month another $49 for unwanted merchandise

Date of experience: March 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Tara,

Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Pennsylvania
1 review
6 helpful votes
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Please stay away from this site... its scam. The first purchase, I joined the VIP and then they charge me $49.99 the following month to be VIP member because I was forget to skip. But when I want to use my credit from the $49.99, the price suddenly double upon checked out. They claimed it was actually on sale, but it wasn't. Their website stated $24 for a pair of leggings and When I use my VIP credit, the price became $50 or something per leggings. They claimed it was sale... THEY ARE SCAMMED. I am going to report them to authority.

Date of experience: March 12, 2017