business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Illinois
1 review
0 helpful votes
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Great quality and value for money
September 11, 2024

Fabletics offers timeless pieces and great quality.

Date of experience: September 1, 2024
Wisconsin
1 review
0 helpful votes
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Terrible
September 11, 2024

Terrible customer service. Will never shop or recommend Fabletics again.

Date of experience: September 1, 2024
Maryland
1 review
0 helpful votes
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Biz model sucks
September 11, 2024

Not for the casual athletic clothing wearer. Save your money.

Date of experience: September 1, 2024
Florida
1 review
1 helpful vote
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Horrible company
September 5, 2020

Fabletics is horrible. Canceled my VIP account because the materials were not worth the prices. Had a credit on my account so used that and then canceled VIP account. Of course I never received the package and then they would only offer me a refund of a credit back to my account. Without the VIP membership, the credit barely covers any of the products. Worst company ever, save your money and DO NOT get involved with this company.

Date of experience: August 6, 2020
Cole N. Fabletics Rep
over a year old

Hello Hannah,

Thanks for sharing your feedback regarding how the VIP Membership works. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Colorado
1 review
6 helpful votes
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I'm sure if you have the desire for a new expensive outfit every month, than this site would work great for you. However, I do not need a new outfit every month. I liked the skip option, where you can skip the month and not be charged, when it worked. It seems like it stopped working this year. I was charged after I skipped the month, and I reached out to fabletics and my credit card company. Fabletic's response was to close my account (with 3 MEMBER CREDITS worth ~$150). I called and they reinstated my account, with the condition that I made a purchase within the next 48-72 hours. What a scam. I'm making my last purchase to use up the rest of my member credits and closing my account because I am so done with their shady and scummy tactics.

Date of experience: March 9, 2018
Sherry E. Fabletics Rep
over a year old

Hello Erica,

We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Pennsylvania
1 review
0 helpful votes
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Fabletics is awesome!
July 1, 2022

Great products with CONSISTENT SIZING for women's workout clothes and fashion! The prices are unbeatable, and the delivery process is fast and streamlined. I can trust that if I put an order in, everything will fit, be great quality, and arrive fast. I love Fabletics and will enthusiastically continue to shop with them and their partnered brands. I am a curvy woman, wearing size XL on the bottom and L on the top. Sometimes brands are inconsistent with sizing, or have limited availability of these sizes, but I can always rely on Fabletics to have clothing that will fit me and be awesome.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Nicole,

Thank you so much for your wonderful comments! We are delighted that we were able to meet your expectations when it comes to the quality and how the items fit. We appreciate you taking the time to share your experience and we hope you continue to have a wonderful time with us in the future! Have a great day!

Best,
Kim

California
1 review
13 helpful votes
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I think it's hilarious that people are complaining about the VIP membership charging them once a month when it CLEARLY states what you are getting into when you purchase. Don't be so cheap to ignore what is CLEARLY written. I have LOVED all my pants and can't believe the quality for a such a low price. The tops are mediocre and I"m not sure why they don't wash as well as the pants. The style on me also didn't fit right. I had to cancel unfortunately because I am traveling the globe and really need to save every month not skip. Cancellation was TOO EASY! Again, I'm not understanding what everyone is talking about concerning canceling. I received an email stating that my membership had been cancelled as well.

Date of experience: November 8, 2015
GB
1 review
17 helpful votes
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Do not do it.
March 21, 2016

So being a teenager I went through a phase of joining the gym and wanted cute looking outfits... so I went to Fabletic's. Thought it was a good idea until such times as they starting taking £44 out of my account each month. This time i called and asked them to cancel my account. Though it was fine to which they refunded me 3 months worth of £44 (equaling £132) which was good of them. 6 months after 'cancelling' my account another lot of £44 has been taken from my account, to which i called and was told that i didn't actually cancel my account only freezed it. When asked if i could have a money back, they just said 'we can only refund once' - bull$#*!. They have taken money from me and didn't even give it back. It is a rip off. Never ever recommend it to anyone. Bloody daylight robbery.

STRONG WORD: Do not use then as they will rip you off!

Date of experience: March 21, 2016
Texas
1 review
0 helpful votes
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Deceptive
January 4, 2023

Often I thought I had canceled the month and there was another step, which was hidden. I
Find it to be fairly deceptive and intentional on fabletics end. I will be spending my credits and will cancel my membership.

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Mary,

We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Nevada
2 reviews
0 helpful votes
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Credits
May 20, 2022

I really am considering canceling again. I shop on the sales and cannot spend my credits then. I refuse to buy something that is less money than my credits. I work hard for my money and refuse to give it away!

Date of experience: May 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cynthia,

Thank you for writing a review! Your feedback about our credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Utah
1 review
1 helpful vote
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I wish i could give 0 stars
September 24, 2023

The service is horrible. The quality is horrible. Everything about fabletics is horrible. I made an account when i placed my order, and about 2 months ago i contacted customer service to cancel my account. They gaslighted me into thinking i didn't have an account, and a couple days after that i got charged $60. I then reached out again about a refund and cancelling my account and was told the same thing. And then i got charged another $60! After having to threaten the rep i finally cancelled my account and i am out $120. When i reached out about getting refunds for the accounts i was told i do not have, the representative ended the chat in the middle of the conversation which was not only rude but disrespectful. DO NOT SHOP HERE! THEY ARE A SCAM!

Date of experience: September 24, 2023
Allison C. Fabletics Rep
over a year old

Hello Kadryn,

Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Indiana
1 review
0 helpful votes
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Not worth it
August 1, 2022

I have ordered a lot, but of the items I've ordered, very few of them fit right. The fabrics on the leggings are general too thick for a good workout, plus, the sizing is not consistent. The tops are very thin, on the other hand, and run either too large or too small because of the inconsistent sizing. I stuck with the monthly membership for a few years but finally canceled because I was disappointed in almost everything I received and then started returning them since we have a store here. I have a credit or two left, that I'll use because I don't want to lose my money. But there are so many better options for workout wear, including Vuori, Alo, and others.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Carrie,

Thank you for sharing your experience with our products and canceling your VIP account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Florida
1 review
9 helpful votes
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Fabletics kept billing me EVEN THOUGH I cancelled my credit card. The charged me TWICE a month over a period of 5 months until I found out. Again, even if you cancel your credit card because of their previous unauthorized charges, the will still charge you to that bank account you used the first time. Luckily for me, I had used American Express and they took care of everything. I go online and there is no credit with them for those $49.95 they had been charging; so where does that money go? It says a lot about a company who knows about how unsatisfied their clients are and does NOTHING about it. So BE AWARE.

Date of experience: May 11, 2015
North Carolina
1 review
5 helpful votes
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Such a scam
April 6, 2015

I hit "skip this month" and was still charged for this month. When talking to "Mia" she pretty much said too bad. I told her to cancel my membership once I got my outfit that I was wrongfully charged, but she insisted she couldn't help and that I had to go back and cancel once I used my credit... OH and my credit isn't even showing up!

Date of experience: April 6, 2015
Washington
1 review
0 helpful votes
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BEST LEGGINGS FOR ALL YOU CURVY LADIES
August 1, 2022

I love love LOVE all the power hold leggings and shorts. Only thing I can find that doesn't roll down and doesn't ride up. I completely swapped all my shorts and leggings to fabletics and couldn't be more happy. I get complimented all the time at the gym for the styles and colors as well!

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Erin,

Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased and how it fits. We are happy that we're able to provide the products that our members seek. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!

Best,
Kim

Idaho
1 review
0 helpful votes
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Good Stuff
August 4, 2022

I buy both womens and mens items for my family. I love the durability and the stylishness. The shape wear is a great addition to the products. I find the men's shorts confusing to select because of the similarity in the names and because the inseam lengths are not consistent. I find I have to check and recheck the order and sometimes I still don get it right. Otherwise, I'm very satisfied.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christine,

Thank you for your purchase! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Colorado
2 reviews
0 helpful votes
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Would prefer to make a purchase as needed
June 1, 2022

I didn't realize I was being signed up for a recurring fee that I will have to phone the company to cancel. If it was easy to cancel on the website I wouldn't be frustrated by it but I don't like it when companies make it hard for you not to be subscribed to them.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lisa,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Virginia
1 review
0 helpful votes
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I've found sizing to be somewhat inconsistent (ie. A small bra can be HUGE on me in one style and too tight in another), and the mobile app is VERY slow.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Fake pricing
July 11, 2024

2 of the 4 items were acceptable but the required monthly membership to acquire the best pricing is ridiculous

Date of experience: July 1, 2024
Washington
1 review
0 helpful votes
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Experience
February 17, 2022

When I walked in the store not one employee offered to help me I needed to exchange sizes and couldn't find the item or size I needed. In the end I had to go up and ask them to help me myself and she seemed annoyed.

Date of experience: February 17, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

We’re sorry to hear about your negative experience with our Fabletics retail store. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary