Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
If you might need to exchange something, expect to spend hours battling with them. First exchange took me 4+ hours of contacting them over 2 months of time (it wasn't taken care of the first time and I had to start over). The second exchange I tried to process was much of the same...
I purchased a legging and sports bra set with a member credit. When they came I was excited the leggings fit perfect but the sports bra was too large. I wanted to exchange it for the correct size but they were out of stock in that color and I wasn't able to exchange the color AND size. So I just planned returned the bra only and keep the leggings. However, they only credited me $2 for returning the bra… so I can't even buy the bra when it does become in stock… $2?! For real?
Hello Leslie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Tried to cancel the order before it was despatched as delayed. I was told I could not, nor could I change the delivery address although it hadn't been dispatched. I was then told I had to right in to cancel the account even though the website says you can call.
I do not recommend them
The pants I got were a little big. Compared to the yoga pants, that were the same size, they were a little too small.
Didn't receive large order purchased on Black Friday at 80% off. They said they couldn't put a trace on it for another 3 weeks. I called FedEX and they willingly put a trace on it. When it arrived, the box had been re-tagged and was missing most items. The fact that the items were missing is likely not Fabletics fault, but refusing to put a trace on the package is a Fabletics customer service issue. I alerted Fabletics who said many of the items were no longer available so they would give me a store credit, not a refund. So, they want to give me a store credit for items I bought at 80% off, but will have to buy next items at full price. If they don't provide ordered and paid for items, there only choice is a refund. After leaving a review on another site they resonded they would get back to me to resolve with 48 hours. That was 4 days ago, no response.
Hi Carol,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Twice now I have had orders marked "delivered" that I never received. I reached out to customer service and was essentially told it was my fault for not "tracking my package" closely enough. I work from home in a private residence; it would be impossible for me to pay less attention to who's at my front door. I was treated very dismissively by customer service before I was finally offered a reshipment - they wanted to ship it to a different address, but I assured them my address wasn't the problem. I was also offered store credit, but... ahem... why would I pay for more products that I never receive? I was also told that the reshipment was "a one time courtesy." So receiving the products I paid for is a courtesy? Nice.
Hello Violet,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I've been buying fabletics for years and I love the products. However, recently there has been nothing in my size, specifically in leggings, the M's are always sold out in the trendy neutral patterns (leopard print, etc). I was also very unimpressed when I went to go buy a bunch of items for the Black Friday sale on the WEDNESDAY before Black Friday and all of the items I wanted were sold out in my size. Size M. And I noticed that most of the sizes were sold out. I would have bought $200 worth of items after the discount but I couldn't because my size was out of stock. Please get more in stock because I love your products. Love the neutral patters, the trendy browns, tans, pinks, teddy jackets.
Hello Amanda,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth
Every purchase is worth it, love the fabric and how fits
I enjoy shopping here because of the Friendly, helpful staff. Reasonable prices!
I love the product. Always exceeding my expectations. Perfect fit, style and length.
Love this stuff, best value for money in the fitness segment
Terrible clothing that fits poorly and worse customer service.
I dont like the quality of my last order. It was cut small
My return went smoothly and the new size I ordered was shipped immediately
Best fabric ever!
I would recommend every person out there to wear Fabletics.
Fabletics is top notch! I always recommend to my friends and family! Makes great presents.
Sizes are tight as well. Pants band is all ripped off.
Love all of their products! Have been using them for years
People on the phone are always very helpful and courteous!
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Kayla,
Thank you for writing a review! We're sorry to hear if you're not pleased with our return process. We sincerely value our members like you and your feedback is important. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle