business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Colorado
1 review
0 helpful votes
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If you might need to exchange something, expect to spend hours battling with them. First exchange took me 4+ hours of contacting them over 2 months of time (it wasn't taken care of the first time and I had to start over). The second exchange I tried to process was much of the same...

Date of experience: February 21, 2020
Cole N. Fabletics Rep
over a year old

Hello Kayla,

Thank you for writing a review! We're sorry to hear if you're not pleased with our return process. We sincerely value our members like you and your feedback is important. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Montana
1 review
0 helpful votes
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Disappointed
June 1, 2022

I purchased a legging and sports bra set with a member credit. When they came I was excited the leggings fit perfect but the sports bra was too large. I wanted to exchange it for the correct size but they were out of stock in that color and I wasn't able to exchange the color AND size. So I just planned returned the bra only and keep the leggings. However, they only credited me $2 for returning the bra… so I can't even buy the bra when it does become in stock… $2?! For real?

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Leslie,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

GB
1 review
4 helpful votes
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Tried to cancel the order before it was despatched as delayed. I was told I could not, nor could I change the delivery address although it hadn't been dispatched. I was then told I had to right in to cancel the account even though the website says you can call.

I do not recommend them

Date of experience: June 2, 2015
Oklahoma
2 reviews
0 helpful votes
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Pants
July 14, 2024

The pants I got were a little big. Compared to the yoga pants, that were the same size, they were a little too small.

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
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Unethical practice
December 19, 2021

Didn't receive large order purchased on Black Friday at 80% off. They said they couldn't put a trace on it for another 3 weeks. I called FedEX and they willingly put a trace on it. When it arrived, the box had been re-tagged and was missing most items. The fact that the items were missing is likely not Fabletics fault, but refusing to put a trace on the package is a Fabletics customer service issue. I alerted Fabletics who said many of the items were no longer available so they would give me a store credit, not a refund. So, they want to give me a store credit for items I bought at 80% off, but will have to buy next items at full price. If they don't provide ordered and paid for items, there only choice is a refund. After leaving a review on another site they resonded they would get back to me to resolve with 48 hours. That was 4 days ago, no response.

Date of experience: December 19, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Carol,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Canada
1 review
0 helpful votes
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Twice now I have had orders marked "delivered" that I never received. I reached out to customer service and was essentially told it was my fault for not "tracking my package" closely enough. I work from home in a private residence; it would be impossible for me to pay less attention to who's at my front door. I was treated very dismissively by customer service before I was finally offered a reshipment - they wanted to ship it to a different address, but I assured them my address wasn't the problem. I was also offered store credit, but... ahem... why would I pay for more products that I never receive? I was also told that the reshipment was "a one time courtesy." So receiving the products I paid for is a courtesy? Nice.

Date of experience: December 21, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Violet,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Washington
1 review
0 helpful votes
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Love the products, always sold out in my size
December 1, 2021

I've been buying fabletics for years and I love the products. However, recently there has been nothing in my size, specifically in leggings, the M's are always sold out in the trendy neutral patterns (leopard print, etc). I was also very unimpressed when I went to go buy a bunch of items for the Black Friday sale on the WEDNESDAY before Black Friday and all of the items I wanted were sold out in my size. Size M. And I noticed that most of the sizes were sold out. I would have bought $200 worth of items after the discount but I couldn't because my size was out of stock. Please get more in stock because I love your products. Love the neutral patters, the trendy browns, tans, pinks, teddy jackets.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Amanda,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.

Best,
Zeth

New York
1 review
0 helpful votes
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Love it!
September 11, 2024

Every purchase is worth it, love the fabric and how fits

Date of experience: September 1, 2024
California
2 reviews
0 helpful votes
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Great service
September 11, 2024

I enjoy shopping here because of the Friendly, helpful staff. Reasonable prices!

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Excellent
September 11, 2024

I love the product. Always exceeding my expectations. Perfect fit, style and length.

Date of experience: September 1, 2024
New Jersey
1 review
0 helpful votes
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Great quality great value
September 11, 2024

Love this stuff, best value for money in the fitness segment

Date of experience: September 1, 2024
New York
1 review
0 helpful votes
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Terrible
September 11, 2024

Terrible clothing that fits poorly and worse customer service.

Date of experience: September 1, 2024
Washington
1 review
0 helpful votes
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Not happy with the quality
September 11, 2024

I dont like the quality of my last order. It was cut small

Date of experience: September 1, 2024
Washington
1 review
0 helpful votes
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Good quality and great customer service
September 11, 2024

My return went smoothly and the new size I ordered was shipped immediately

Date of experience: September 1, 2024
Illinois
1 review
0 helpful votes
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It feels good on skin.
September 11, 2024

Best fabric ever!
I would recommend every person out there to wear Fabletics.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Great prices and even greater quality!
September 11, 2024

Fabletics is top notch! I always recommend to my friends and family! Makes great presents.

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Thread on the pants on band is all ripped off
September 11, 2024

Sizes are tight as well. Pants band is all ripped off.

Date of experience: September 1, 2024
Connecticut
1 review
0 helpful votes
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Great quality
September 11, 2024

Love all of their products! Have been using them for years

Date of experience: September 1, 2024
Pennsylvania
1 review
0 helpful votes
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Best Customer Service and Resolution
September 11, 2024

People on the phone are always very helpful and courteous!

Date of experience: September 1, 2024
Arizona
1 review
0 helpful votes
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Quality
September 11, 2024

Very easy to maintain and looks great for a long time

Date of experience: September 1, 2024