business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
New York
1 review
0 helpful votes
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Sometimes too difficult to access the Website
February 20, 2022

At times I have difficulty accessing the site such as signing in. It's a constant effort that I need to make to get in.
The monthly Fabletics fee that is charged for any item $49.95 or something like that is most beneficial for someone like me. I am a dance teacher so I wear athletic clothing on a daily basis. Sometimes, there aren't any items that I like to choose from so it's a waste when I am unable to use that credit. Sometimes the clothing is super cute and exactly what I need and other times it's very plain and boring and then I have no use for the credit. There is a way to skip a month I think but it is something that I have to pay attention to. Sometimes annoying!

Date of experience: February 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Roxanne,

We are very sorry to hear that you have encountered a problem navigating the website. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Massachusetts
1 review
2 helpful votes
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Disappointed
November 4, 2022

Your company has been double charging me for the last three months! I had to fight with PayPal to get my money back then had to block future payments When I went on my account now you have me down as VIP since August 2022 they is completely incorrect very disappointed with customer service way to much energy n my limited time to argue with your customer service the call center was so loud people all laughing in the back room terrible

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kathleen,

It is with great regret that we received your feedback regarding the charge on your account. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

GB
1 review
1 helpful vote
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Fabletics is a complete con, it subscribes you to their VIP service where they make you pay £44 on the 6th of every month, even if you dint use the service and all your £44 provides you with is a £10 gift voucher and a free consultation for outfit ideas, which are generic ideas given to everyone in your size range. I paid £44 without realising yesterday and I have nothing to gain, I cant even call them p to complain or cancel the VIP membership that I had no idea I was even subscribed to. NEVER use them, good leggings, but an appalling website and company, same goes for their father company; JustFab. Never felt so cheated and ripped off in my life.

Date of experience: November 7, 2018
Ivy T. Fabletics Rep
over a year old

Hello Elena,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Canada
1 review
0 helpful votes
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I love everything
October 1, 2022

The clothing is so comfortable! I love the fabric, with fabletics, I don't have to worry about anything being see through, I also love that the leggings and some of the bras have pockets.
I've purchased from the yetty collection and recommend it.
I've also purchased items as gifts and everyone I gifted, really appreciated it and complimented the fabric.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Winona,

Awesome! Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique styles! Have a great day!

Best,
Mary

Colorado
1 review
0 helpful votes
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8 years w Fabletics
July 5, 2022

90% of the time I was happy w my purchases. Still wear the first pair of leggings I bought. Great product. I canceled because I wasn't "allowed" to spend my member credits on sale items?! I should be able to spend my money how I want. Had to cancel my membership. Sorry but you lost a valued long time customer..

Date of experience: July 5, 2022
Renz A. Fabletics Rep
over a year old

Hello Michelle,

Thank you for your purchase. For assistance with the Member Credit usage, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Wisconsin
3 reviews
1 helpful vote
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A racket!
May 10, 2018

In March I purchased two pair of workout pants at a discount and didn't realize (my bad) that I was signing up for the VIP membership. Because I delete alot of marketing emails or they go to spam, I didn't pay attention to the ones I got in April. Just happened to read the one in May - and yikes I was being charged $49.95 a month. So I tried to cancel and was told to use the credit first or I'd be charged retail prices. So I did but it wasn't applying the credit. Had to call and the hold times were always twice what the line said they would be. Finally got the order placed but then lost the connection and had to call again to cancel. Quality of the workout pants was okay but definitely not worth the learning cost (two months charged at $49.95 = 99.90 and I bought three pair of pants and a tank top -- way too expensive!). I absolutely do not recommend this site. I should have read the reviews before I placed the order in March.

Date of experience: May 10, 2018
Ivy T. Fabletics Rep
over a year old

Hello Lori,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Wisconsin
1 review
0 helpful votes
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Disappointed
March 2, 2023

I ordered to pairs of pants, they were the incorrect size, and I want to change the color of one. I received the replacements in the same color and the incorrect size. I just canceled the membership because of my experience. Now I'm stuck with credit I can't essentially use. Again major disappointment! I doubt this will make a difference!

Date of experience: March 2, 2023
Zeth B. Fabletics Rep
over a year old

Hello WK,

Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Canada
1 review
0 helpful votes
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Terrible
December 2, 2022

My product was damaged and it took way to long and I talked to too many customer service agents to initiate a return. I couldn't find the return label and no one knew what they were diing. Their products are great quality but I hate their business model. Just charge customers what the product costs. Your VIP program and customer service suck which makes me not want to buy from you again. Your business model is scammy.

Date of experience: December 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Hollie,

Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.  

Best,
Renz

Illinois
1 review
0 helpful votes
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Disappointing!
August 1, 2022

My last order was quite late took over a month to be delivered and never made it to me prior to a month long trip I was going on before placing the order. Meanwhile Fabletics is never late to withdrawn the monthly due. Quite disappointing. I will be canceling my subscription.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Bobby,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Florida
1 review
0 helpful votes
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Horrible customer service and products
August 1, 2022

I kept getting sent damaged leggings even after returning them twice. They just kept switching packaging and sending me exactly the same piece because the damage was exactly the same at the same spot. The customer service reps weren't of any help and were very dismissive. Horrible products, horrible customer service.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Anshu,

We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Minnesota
1 review
2 helpful votes
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I am very attention-detailed, and I still feel like I was "tricked" into a membership. On top of that, they don't make it easy at all to cancel; I even had several "Live Chats" that just weren't responded to for >30 minutes and I had to start the process over because I was ignored. Once I brought it up to friends/family, I found out many of them had had the same experience! The leggings aren't bad, and I probably would have purchased more, but the experience was so frustrating, they have guaranteed they will never get another dime from me.

Date of experience: May 2, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lauren,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Colorado
2 reviews
15 helpful votes
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Called in April and clearly spoke to them explaining how I wanted to cancel the VIP membership, clothes are poorly made and don't fit exactly well. I was put on hold, she returned, all my business with them seemed wrapped up & done. Luckily I checked my VISA in May and BAM! Another charge. Just called them AGAIN and went through the same rigamarole! SO frustrating.

Date of experience: May 10, 2016
Utah
1 review
0 helpful votes
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I recently joined Fabletics, and I am delighted with my purchase. The quality of the activewear is fantastic, and I love the stylish designs. I also appreciate the convenience of the monthly subscription, making it easy for me to always have new workout gear.

Date of experience: February 14, 2023
Zeth B. Fabletics Rep
over a year old

Hello Nicholas,

We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Italy
1 review
0 helpful votes
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I have just discovered that I was paying for a VIP membership. I wasn't aware of it and now I have to use my credits before I cancel my membership. I won't recommend you to buy on this web shop. I spent 69£ a month and I didn't know.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

California
1 review
12 helpful votes
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I was an early adopter of Fabletics because the clothes looked really cute and comfortable. Instead, they were ill-fitting. I returned several items and was told I would get a refund. I believed what I was told but it turns out I was never given the refund. I have tried for months to get the refund. Each time, the rep tells me it has been refunded. When I point out there is no refund on my credit card, they insist that I give them my bank information so they can fax my bank. I told them this was a credit card transaction and they still ask for bank info. And they then lie and give me a fake transaction number to provide to the credit card company to get the refund. The credit card company had never heard of this. Fabletics is an absolute ripoff.

Date of experience: March 30, 2016
Canada
1 review
0 helpful votes
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Everything fits!
May 23, 2022

Ordered high waisted Yoga pants and some sport bras and work out tops. I'm plus size and was reluctant! Checked the size guide and ordered accordingly. Very pleased with the quality and fit…. And everything I bought was on sale! Win, win….

Date of experience: May 23, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Marianne,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad

Colorado
1 review
0 helpful votes
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Never received my shipment
May 4, 2023

I never received my shipment, got ahold of customer service and was told that it was taken care of and getting sent my way. Still have never received it. Won't be purchasing from this company anymore.

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Maddie,

It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Massachusetts
1 review
0 helpful votes
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Deceptive marketing
July 14, 2024

It was not clear in the emails that membership was a requirement for pricing- it only appeared on the website

Date of experience: July 4, 2024
GB
1 review
0 helpful votes
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Rip off
February 24, 2022

Sad to say but I will NEVER buy from this company again! I love the style and design however DONT NOT sign up for the VIP package! I tried to cancel the VIP membership on the phone in September 2021! They told me it was canceled, however, £50 came out of my account in Oct 2021. I emailed explaining everything with proof. This has been going on since then, it is now Feb 2022, and they as still claiming my membership is canceled. My bank account is saying another thing, at this point, I don't care about the money I just want them to remove my bank details. I am gutted as I really do like the style and the legging are great. Just don't sign up for the VIP package.

Date of experience: February 24, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for writing a review! Your feedback about the VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Nevada
1 review
3 helpful votes
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Improper Expectations
June 12, 2020

Placed small order for 3 items. Within a week was communicated expected delays which was fine as they set expectations to the new delivery date. That date passed without further communications. Contacted customer service and after a long hold (automated message wait time was inaccurate) and they blamed COVID-19 factors on the delays. My concern wasn't with the delays, it is with setting expectations and meeting them for your customers. I shouldn't have to wait a month for a simple order.

Date of experience: June 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Chris,

Please accept our sincere apologies for the inconvenience you may have experienced in regard to the shipment of your order. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Dean