business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Wrong size items and no RMA issued
June 4, 2021

I had placed an order for 6 items and while the ones that did fit are wonderful two items that were sent to me were the wrong size. I called customer service and they said they would issue me a RMA so that I could get the correct size but they never did.

Date of experience: June 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Alysia,

Thank you for writing a review! We are sorry to hear if your order was wrong size. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Canada
1 review
0 helpful votes
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Mostly great
May 21, 2022

Sometimes I find the site glitchy, the fabrics are comfortable and stylish, some items the quality isn't as good and the items were made in china. I wish the clothes were made more local then that. But I'm a frequent shopper so I must really like them‍.

Date of experience: May 21, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Amber,

Thank you for sharing your experience with our website and the items we offer. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Washington
0 reviews
0 helpful votes
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Power hold love
January 18, 2022

I love the power hold leggings however I'm bummed that there is never an option to use ur member credit for higher priced option. Paying monthly for the membership should have its perks. There is an outfit 3 piece, for a $115 that I would love to have, I wish I could at least put my member credit towards it or the amount of my member credit towards it and pay the difference. Instead because I can't afford to pay that much plus the monthly fee I just don't purchase it.

Date of experience: January 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brittney,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your credit and price concerns.

Best,
Bella

Pennsylvania
1 review
0 helpful votes
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LOVE FABLESTICS!
August 11, 2024

Easy order, great choices and great quality! Great support and material choices!

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Scam
August 6, 2023

I extremely upset and disappointed w/Lizzo. I purchased (2) bras-I never signed up for a Fabletics Membership... 1st. Payment $59.00 and next month $28.95... I don't even know what the membership was for. I paid for the bras and I never received any clothing... what a rip off-Thank you PayPal-I was totally refunded!

Date of experience: August 6, 2023
Mary L. Fabletics Rep
over a year old

Hello Stephanie,

Thank you for sharing your experience with your order and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
0 helpful votes
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Someone used my email address to place an order. I tried various ways to correct the error. Could not. Result is, I got unwanted emails. I unsubscribed. However, clearly, they still have my email address to use, since I got this request. Not happy.

Date of experience: October 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Anne,

We sincerely appreciate the feedback you shared. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

New York
1 review
2 helpful votes
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A mixed Review
August 10, 2017

I bought two pair of leggings without knowing that I would be automatically enrolled in a membership. I realized it when the first $49.95 payment was deducted from my account. I immediately called customer service and told them I wanted the membership canceled and the $49.95 refunded to my account. They agreed right away and the next day my account was refunded. While I definetly think their practice of signing you up is sneaky and underhanded, I was appreciative of the quick turn around after my call. Also, I do very much like the leggings:-)

Date of experience: August 8, 2017
Samar B. Fabletics Rep
over a year old

Hello Rose,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Tennessee
1 review
0 helpful votes
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HORRIBLE shipping and customer service.
July 16, 2021

I ordered from here for a trip, paid for expedited shipping, and they use a TERRIBLE shipping company called Lasership. I live in a house with no gates, codes, etc. and work from home. They said they attempted delivery once and then SENT back to fabletics. Fabletics then said they couldn't send a new order expedited. Although everything was in stock, and the other was coming back to them. I was going to have to wait for it to get there and then shipped back to me not expedited because that's just how they do it? Completely useless to the trip I bought them for.
Cancelled VIP that I signed up for, thank god.
Oh, and this was the response I got from the customer service, yikes.
DONT recommend them at all.

Julie Jul 16,2021, 12:58pm

To be honest, once the order was shipped and delivered, it is no longer our responsibility in cases there will be issues with the delivery.

Date of experience: July 16, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Madison,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Texas
1 review
0 helpful votes
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Membership canceled
November 1, 2022

Ordered one thing from online and got signed up for a monthly membership I didn't realize I would get signed up for. Canceled the membership after my card got charged. Fabletics proceeded to cancel the shipment of my box and not refund my money.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jason,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Arkansas
1 review
0 helpful votes
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High fees
September 11, 2024

Not impressed with the membership fees! Too high and will not return.

Date of experience: September 1, 2024
Florida
1 review
0 helpful votes
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Awesome experience
September 11, 2024

Great fit, fabric and colors. On time, seamless experience. Great job Fabletics!

Date of experience: September 1, 2024
Germany
1 review
0 helpful votes
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BIG SCAM!
November 14, 2018

Carefull, Fabletics is not online shop, but a online membership! If you want to buy something you need to get membership. Without letting you know they automatically charge you monthly 50. You forget and they get hundreds from your account! Avoid this online Scam!

Date of experience: November 11, 2018
Ivy T. Fabletics Rep
over a year old

Hello Miro,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

California
1 review
0 helpful votes
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Charged me instead of using my credit
June 1, 2021

It took over a month to receive my order, I was not even sure I purchased them. The site wouldn't allow me to use a credit even though I had one available (I didn't even see an option) it just charged me the price

Date of experience: June 1, 2021
Cole N. Fabletics Rep
over a year old

Hi Angelica,

Thanks for your effort in writing a review in using your available credit! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New Mexico
1 review
0 helpful votes
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Quality Product
August 11, 2024

Very happy with the leggins, biker shorts, and swim. True to size, flattering, and comfortable!

Date of experience: August 1, 2024
Michigan
1 review
0 helpful votes
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Love it!
August 11, 2024

Ordering is easy, returns are easy, products are great!

Date of experience: August 1, 2024
Texas
1 review
0 helpful votes
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Have Not Received My Order Once Again
March 8, 2022

This is not the first time that I have ordered from Fabletics. I am a member and pay monthly for the member servcies. However, this is the second time out of the three times that I have ordered from here that the order must have gotten lost or something. For one, it said "your order should get here tomorrow" 6 days ago. Then, when I check my tracking information, it says that it is somewhere in Irving TX ( a city I don't even live close to) and it says "Delivery date information will be available once details are provided by the carrier." So, I would like my order to either be delivered and if it cannot be then I need a refund. ASAP. This is outrageous that almost every time I have oredered something happens to my order. If i do not recieve either my order or a refund, then I will not be doing business here anymore and will cancel my membership indefinitely.

Date of experience: March 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angelina,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

New York
1 review
0 helpful votes
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$#*!ty
October 4, 2022

They charged me an extra $50 bc they said i agreed to their monthly payment. Then when i cancelled that. Never recieved my money back and as soon as i cancelled it also took my credit back so they literally stole $50 from me

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Pat,

Thank you for sharing your experience with the monthly member credit charge and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Illinois
1 review
0 helpful votes
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Scrubs
September 12, 2024

Very satisfied with my purchase. Good fabric and fits perfectly.

Date of experience: September 2, 2024
Mississippi
1 review
0 helpful votes
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Great product
September 12, 2024

As advertised. Nice material and not cheaply made for once

Date of experience: September 2, 2024
Washington
1 review
0 helpful votes
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Inventory low
September 12, 2024

Disappointed in low inventory and could never find size or color of many items I wanted

Date of experience: September 2, 2024