business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Very bad customer service!
May 26, 2022

My package that I did not received says delivered. Representative made it seem like it was my fault the courier mishandled my package. Did mot offer any assistance. Then she said she would send a request that my order be reshipped. Not that they would it was only a request to see if they would even agree to re send my order. Then I said, if it can't be replaced then give me a refund so I can cancel my membership. And the connection magically dropped.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Nora,

Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Indiana
1 review
4 helpful votes
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Horrible Customer Service
February 10, 2020

I called to cancel my VIP account months ago and they told me I had no account under my email, phone number, or card number. I had been continuously charged the monthly VIP charge cost, so I contacted the customer service department and they told me I had no account under my name and that Fabletics had not charged my card. I continued to get charged month after month, not knowing how to get this resolved. Finally, I called after getting charged $300, and they told me that my VIP account was still active and then they had never received a call from me to cancel my account. I am beyond upset because they said they could only refund me for $100 dollars of the amount they had charged me. I am a college student who is now out $200 dollars that I now have to spend on leggings instead of groceries because their customer service lied to me on the phone.

Date of experience: February 7, 2020
Cole N. Fabletics Rep
over a year old

Hello Abigail,

We do our best to train our Member Services team on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We're saddened to hear you're thinking of going away. Rest assured that your concern will be handled well, and we’ll contact you within 48 hours to assist you further.

Best,
Nelle

Illinois
1 review
5 helpful votes
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Worst costumer service
February 19, 2019

Fabletics has a very poor costumer service and product line. Never trust their shipping method. They say it is free but it take 3 to 4 weeks to actually get to you. They never take responsibilities of their actions. They lie to you directly and they never admit it. Products are cheap and not reliable. Please do not buy from this brand.

Date of experience: February 15, 2019
Ivy T. Fabletics Rep
over a year old

Hello Mahdi,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Washington
1 review
0 helpful votes
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Skip months
September 12, 2024

Merchandise is good but the membership system is not!

Date of experience: September 2, 2024
California
1 review
2 helpful votes
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SCAM
July 12, 2018

Fabletics has been charging my bank card $49.95 for the last 12 months. I called them and asked them what was going on? They said was building a credit. I ask them to stop, My wife purchase was a one time purchase, and I wanted my $599.40 to be credited to my bank card. I also wanted an email that their credit ID # ******* was real PLEASE HELP this is a REAL SCAM

Date of experience: July 12, 2018
D M. Fabletics Rep
over a year old

Hello Gary,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Connecticut
1 review
0 helpful votes
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HIDDEN FEES
June 13, 2024

I responded to an email for nurses week, purchased a $20.00 pair of scrubs and undenounced to me was signed up for the VIP membership and charged $59.95 for it despite me never signing up for it.

Date of experience: June 3, 2024
Texas
1 review
3 helpful votes
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Horrible company with horrible communication. I canceled my membership A YEAR ago and realize I am STILL getting charged $50 a month! I understand I probably should've monitored my bills more closely but that is absurd. Especially since the company can even see that I was inactive on my account for an entire year, never did they EVER reach out and say hey are you still active, we see you haven't bought anything in a while? Total scam do not waste your money on their cheap clothing and poor customer service.

Date of experience: September 17, 2019
Ivy T. Fabletics Rep
over a year old

Hello Miranda,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Canada
2 reviews
0 helpful votes
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?
February 18, 2022

The product is great I don't like the membership I called and specifically said I DONT want the membership and the was charger 60 dollars? I would like a refund or product in return. I would continue bye if this membership $#*! was not a problem

Date of experience: February 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jodi,

Thank you for taking the time to leave a review. We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you right away for further assistance.

Best,
Zeth

Mississippi
1 review
0 helpful votes
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Got signed up for a VIP without knowing.
November 1, 2022

I used a link on Instagram to get shorts and when I put in my card info it added that to the VIP membership which was bot mentioned in ad. This is a huge scam that gets people to put in their card info to buy on sale item and applies that card to a $55 membership.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Elijah,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Iowa
1 review
2 helpful votes
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Rip Off
June 12, 2019

I will say the products are good quality, however, if you get a promo set they automatically set you up to be a VIP member and will charge your acct each month of $49.95. I caught it this month and didn't realize they did it last month but since I was out of the 30 day range from the previous month I couldn't receive a refund. I did get a credit supposedly back to my acct for this month but it will take 3-5 business days and they cancelled my membership. I am furious that they do not let you know these fees will get you.

Date of experience: June 10, 2019
Ivy T. Fabletics Rep
over a year old

Hello Maria,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Florida
1 review
0 helpful votes
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Makes my skin feel free
May 13, 2024

The way the clothing feels on my skin makes me feel free. I wear fabletics everyday of the week and that's not exaggerating. I'll continue to wear this brand.

Date of experience: May 3, 2024
Michigan
1 review
0 helpful votes
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Customer service
September 12, 2024

Quickly and easily correct my return issues and refunded my account.

Date of experience: September 2, 2024
Maryland
1 review
4 helpful votes
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The VIP membership program is a ruthless scam, designed to steal money from their "VIP members". They charge your account $49.99 unless you skip the month. You are only allowed to skip between the 1st and 5th of each month. If you want to skip on the 31st for the following month, they won't let you. They make it as difficult as possible to skip a month or to cancel your membership. The worst: Any discounts on the site do not count when you use your membership credit - you pay MORE as a member. Shame on you, Kate Hudson.

Date of experience: May 28, 2019
Ivy T. Fabletics Rep
over a year old

Hello Diane,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Texas
1 review
0 helpful votes
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Size of items received
February 2, 2023

I ordered the XL tall based on charts provided and have found them too snug (hung up one set to wait until I lose a few inches) the pants fall down with gravity as I'm constantly having to pull them up, also thought they would be longer to cover more of my legs toward the ankles.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Kelly,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

California
1 review
4 helpful votes
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I ordered two pairs of leggings and I didn't know it would automatically sign me up for a membership account. Since I didn't know it would sign me up for an account, I was unaware of the $49.95 monthly charge if you don't request to skip the month. I was charged so I called fabletics to cancel the membership. They said the $49.95 goes towards store credit and I asked if it would still be there if I canceled, they said yes. I have been trying to figure out how to use this "store credit" in the checkout but I have no idea how to. They are very unclear and pretty much trick you into become a member. I was VERY unhappy with my experience.

Date of experience: June 5, 2019
Ivy T. Fabletics Rep
over a year old

Hello Jillian,

Member satisfaction is always the number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Ohio
1 review
0 helpful votes
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Biggest deception ever
January 5, 2023

Tricking young kids on tiktok with the 2 for 24 VIP Deal. Then they inadvertently sign up for a VIP membership and get charged over 55 Dollars per month. Then, when you want to shop, you can as a VIP member literally only get one item, so that 2 for 24 Deal doesn't even apply. Instead, it is meant for those that haven't signed up for a VIP membership yet to do so. I just spent 4 membership credits or over 220 Dollars for 4 simple shorts, just to get out of their program. And the biggest L is that you have to pay on top of these credits, I was charged 30 Dollars for the taxes, that aren't part of that "great" membership. What an absolutely deceiving company. Shame on you, Fabletics.

Date of experience: January 5, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to leave a review! Your feedback about our pricing, tax fees and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Washington
1 review
0 helpful votes
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Once I figure out how to spend my last credit I am canceling.
I am pregnant and they don't have maternity clothes in my size.
I'd love to buy some maternity leggings or joggers in a subdued color but they haven't re-stocked my size in the five months I've been pregnant.
I could use my last credit on something like maternity tank top but then I am spending $55 plus shipping on a tank top.
Also no maternity outfits to spent my credit on.
I paid $55 credit plus shipping for a pair of maternity biker shorts and another $55 credit for maternity joggers in a weird color they came out with instead of just making more in black.
I just need to find something I want so I can spend my last credit so I can cancel my membership and get out of the trap I'm in of accidentally accumulating credit and not being able find things I want to spend it on.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lauren,

Thank you for writing a review! Your feedback about the product availability and member credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Florida
2 reviews
0 helpful votes
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Fabletics is the Best
August 1, 2022

Great product(s), great service and great value.
The shorts with the inside liner makes so much sense.
As a LEFTY, I wish both sides had phone holders - something for the future design... this way I can use the feature.
As a LEFTY, I just never use the right leg for phone holding.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello David,

Thank you for taking the time to leave a review and your feedback about our products is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Pennsylvania
1 review
0 helpful votes
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Powerhold Capris Medium
August 2, 2022

I love your power hold fabric for my CrossFit workouts and I also love the Capri length. However you rarely have medium Capri power hold in stock and the rare times that you do they are only available in black

Date of experience: August 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nancy,

Thank you for taking the time to leave a review. Your feedback about the availability of our sizes is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Illinois
1 review
0 helpful votes
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Good product
September 12, 2024

2 thumbs up love the product and speed of delivery of the product

Date of experience: September 2, 2024