business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Nevada
1 review
0 helpful votes
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Somewhat Dissatisfied
February 17, 2022

I love the products, the leggings are literally the best leggings on the planet… but I have tried several times to cancel my membership that automatically charges me every month unless I remember to skip it, and I have never been able to. I've tried canceling through the app, calling, chat with a representative, emailing the company and I just get the run around. I hate it. I would continue to purchase their products, I just don't want the membership.

Date of experience: February 17, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Caanen,

We're extremely sorry that you had to face such difficulties in canceling, problems in customer service are not something we are known for. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Minnesota
1 review
0 helpful votes
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Mixed reviews
April 1, 2023

I love the clothes. Although I pay to be VIP and I never get any deals like the signup deal. The store in my location is always out of stock of items I want or my size. The staff in store isn't as helpful to returning customer as they are to new customers.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Lindsey,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our availability and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

California
3 reviews
0 helpful votes
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Refund dilemma
November 1, 2022

Called about a refund and it was confirmed but the money was never transferred to my account. Called several times and spoke with representatives who did not provide a solution. Very unsatisfactory and canceled my membership.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

It is with great regret that we received your feedback regarding your refund. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Florida
1 review
0 helpful votes
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Poor customer service
May 1, 2023

Received very poor customer service, when all I wanted to do was exchange for a different color. Rep did not even listen, sent the same exact scrub pants. I wanted to exchange scrub top for credit to another scrub pant...I got $13 credited to the account. Wasn't even what I paid, and I won't be using the credit.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Amy,

Thank you for bringing this to our attention. Your feedback about your purchase will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Texas
1 review
0 helpful votes
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Fabletics is amazing!
July 4, 2019

I love the fit, and colors of Fabletics! The material is stretchy and super soft to. Lots to choose from. Nothing better than a colorful outfit to make you feel good and more motivated to workout! Instead of treating myself to junk food for hitting a goal I like to get a new Fabletics outfit

Date of experience: July 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Melissa,

Wow! Thank you for the feedback! At Fabletics, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.

XO,
Ivy

Massachusetts
1 review
0 helpful votes
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Misleading
August 4, 2021

I signed up for a membership unknowingly. The checkout process is misleading in that if you click for the free shipping and fail to real the small print, you sign up for a monthly membership. I only learned this when I was sharing with a friend what a great deal I got on some leggings from Fabletics. They had read that this happened to many of your customers and encouraged me to make sure I hadn't signed up for a membership. I was very disappointed to learn that I had and that your company would knowingly mislead new customers this way. I was, however, reimbursed and my membership was immediately cancelled when I called your customer service. For that I was grateful.

Date of experience: August 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Caroline,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Canada
1 review
0 helpful votes
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Every Piece or Workout Gear a Girl Could Want
August 22, 2022

I've been purchasing Fabletic clothing since Jan 2020. I love the fabrics, the colours are so vibrant and beautiful. There's always something for everyone. I really LOVE the sales so I can stock up and also purchase gifts for friends and family. There's really no other company in the fitness clothing space that can compare.

Date of experience: August 22, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sylvie,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Texas
1 review
0 helpful votes
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Great Quality/Price
June 1, 2022

I am overall happy with my experience. I only wish they had a filter for Long inseam, and more quantity in my size. I have to click on every item and check if they have a S/Long because you cannot filter for Long, and most of the time my size is not available.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding our selection is essential to us. Right now, we'll send you a private message.

Best,
Clark

Canada
1 review
0 helpful votes
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I wasn't aware I was signing up for a membership
February 16, 2022

I also didn't expect to be charged $70 for a membership then when the clothes came they were awful poorly made and and gift cards were in my box and they are not for Canadians and my package was sent to CANADA totally didn't understand that concept - let's give customers little gifts that they can't use?
Not worth how much they charge at all

Date of experience: February 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lyndsey,

It is with great regret that we received your feedback regarding the VIP membership. A representative from our Member Services Team will contact you right away to assist you.

Best,
Lia

Michigan
2 reviews
8 helpful votes
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I've belonged to Fab, so I knew I was getting into a subscription service with goods of extremely poor quality. But why I'm giving it a poor rating is that the selection and variety of options leave a lot to be desired. Here's how Fabletics works: they take the same pair of capris, and will add a camo stripe, or turn the whole thing blue, or some other color change. Then they pair it with one of their awful bras (with no support) and one of their tops that follow the same design process as the pants. Here's the problem: if those capris didn't look good on you in black, adding a spiffy little colored wasteband isn't going to solve the problem. Women come in different sizes and shapes. We don't all look good in everything. If you are bigger than an XS, or are sporting more curves than an anorexic 13 year old boy, you probably won't like how these clothes look on you. If they can't be bothered to try to add some variety, why should I be bothered to log on and skip every single month?

Date of experience: August 6, 2014
Canada
2 reviews
0 helpful votes
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Quality is $#*!. I purchased n tried on jan31/19 i just went to wear it was a spring legging and there is a huge run in the legging part. Not even the decorative part. Now keep in mind i am 5ft 4 and the legging was big on me. No need to run anywhere. Of course i wanted a replacement or exchange and got told NOPE NADA NEIN. I ei stick to walmart $20leggings that i dont car if they get ruined

Date of experience: April 22, 2019
Ivy T. Fabletics Rep
over a year old

Hello Marie,

Member satisfaction is always the number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Missouri
1 review
0 helpful votes
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DISSATISFIED
September 30, 2020

You have to sit on the site forever and wait to be able to access it, once you get in you choose what you want, go through the whole process of purchasing and then your items aren't available. It's ridiculous, I tried 4 times one day and couldn't get anything.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Colleen,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

New York
3 reviews
0 helpful votes
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Great quality
September 13, 2024

Great Quality and fast delivery. The color and material was exactly the website.

Date of experience: September 3, 2024
Washington
1 review
1 helpful vote
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Expected a package to be delivered. Their contracted delivery company said it was delivered to my front door. It wasn't. When I contacted the delivery company myself they stated they handed the package to someone in a vehicle. When I contacted fabletics they said they couldn't do anything for 72 hours after it was marked "delivered". The agent was super nice but this policy is completely inane.

Date of experience: February 25, 2021
Cole N. Fabletics Rep
over a year old

Hello Rebecca,

Thank you for writing a review! We would love to assist you further with the concern you had with the order you haven't receive. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

California
1 review
0 helpful votes
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Excellent
September 13, 2024

Love the help from the employees always great deals.

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Love the scrubs!
August 12, 2024

Fun and different colors. Great quality and good fit.

Date of experience: August 2, 2024
Oregon
1 review
0 helpful votes
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Upset with VIP
June 1, 2022

I am not happy with the program anymore. I think it's bogus that the sales going on are always less money than what I pay for a VIP credit - so basically, I'm paying more for items that are on sale if I want to use my membership credit. It's total BS and I have been thinking of canceling due to this major issue.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Keely,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Delaware
1 review
0 helpful votes
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Bad quality
November 4, 2022

Before washing the item I purchased, I tried one of them on, the fit was good. After washing everything, the items shrunk to the point where everything is unwearable. I took the items to my local store where they would not return anything because it had been washed. I explained the situation but was told there was nothing they could do. Completely dissatisfied!

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Greg,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Virginia
1 review
0 helpful votes
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It's Scam
April 11, 2023

It's a scam. It's not clear at all that you have to pay for the membership to get the discounted price. Actually, you are not getting discounted prices even if you pay for the membership. I saw the ad online for 2 shoers at $24, but they automatically charge your card every month for $59.99. I find out after 6 months, And they didn't refund me the money.

Date of experience: April 11, 2023
Lia B. Fabletics Rep
over a year old

Hello Amir,

It is with great regret that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

GB
1 review
0 helpful votes
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I subscribed to Fabletics in September 2020 and they took out the monthly subscription fee -£49. So I tried to signed in and do a purchased. Then I found out I couldn't logged in and they said the account is not existed! If the account isn't existed then how did I do my purchased in September and being charged for October. I contacted them 3 times and 3 times I was treated rude and helpless. One of the girl on the phone actually asked me to report it to the police saying it is a fault! How ridiculous this is. Totally a scum. Keep away from this company.

Date of experience: October 20, 2020
Cole N. Fabletics Rep
over a year old

Hello,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with JustFab. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle