About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
After you buy 1 outfit for $25, the company Fabeletics continues to bill you $50 per month without notification. When I called customer service to ask what the charges were for, I was forwarded to the Phillipines where I got no assistance. Looks like they charge $50 per month for I don't know what. I would not want to be associated with a company like this. Such a disappointment. Avoid at all cost.
Being a pro athlete I have gone through my far share of athletic clothing. The quality of the Fabletics products and totally worth the price. I also jumped in and joined their VIP program which gets you even more discounts on apparel. My favorite bra thus far is the Jolene, with the cute web of straps and so comfortable. The new Oasis bra is fast be coming my second favorite. The Oasis twist leggings are a new favorite too! So cute with the twist detail at the hem and pockets!
Placed my order 19th of April and still haven't received anything. I've send several emails and phone calls but still haven't received any reply... the money have of course been withdrawn from my account, but it appears I won't get neither my order or my money back!
F****** thieves!
Hello Kathrine,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
First, the website is very frustrating. Links never seem to work. Then, when I do a chat, the service is good, but the result is me asking for another chat because the webiste still did not work (resetting my password). I also do like that my member credit cannot be applied to a sales item. If an item is on sale, I cannot get that sale price IF I use my member credit. THAT is a complete scam!
Hello Bess,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Ive been happy with the cloths that I have received, however even when I was a VIP member and got to order my items before non-member. I still could NOT get the items that I really liked and wanted. I would place myself on the wait list, but never received notifications.
Hello Collette,
Thank you for providing feedback about your experience with product availability! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I placed my first order on December 10. It was a Christmas present for my niece. Today is December 26 and I still don't have the order. I have never had such poor shipping results. I canceled my Fabletics membership and I will never recommend this company to anyone.
Hello Betty,
Thanks for writing a review! We are sorry to hear if you haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
The Fashion Valley staff are incredible! Sometimes my fiancé and I pop into the store just to say what's up to everyone. They are so amazing. They actually treat you like a person! I love the product but love the store even more because of all the staff there.
Hello Tyler,
Thank you for sharing your shopping experience at the retail store. We are delighted that you're satisfied with the products and services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Shoes run a little big got the wrong size but loved the look and feel of the shoe
I have always been very happy with all of my purchases. I love the way pants and bras fit and look. Fun patterns and colors that keep my outfits fun. I love having options to purchase socks, beanies and jackets. Great customer service and always receive my orders quickly.
Hello Judith,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Stay away from this company, the "deals" are not deals. The company "signs" you up for a "membership". Their customer service is deplorable and canceling is a major time issue due to the lack of commitment by the company.
Disappointed with the inconsistency in fit with the most recent outfit. Loose threads and unraveling at a rapid pace. The new bra rubbed blisters under my arms, so overall feel like the quality in fit and fabric is dwindling
Hello Jenni,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
After "canceling" my VIP membership twice I was still getting charged 50 dollars a month with no notice. No heads up, no rewards or in store credit. Don't even bother with costumer service, I was just hung up on in the middle of my sentence. Started because they had a great deal on shorts, but now they are scaring a broke guy out of his rent money. Strongly suggest to go ANYWHERE else.
Hello Josh,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Your sizes have changed. And not everyone wants high-waisted bottoms. Not everyone wants solids or camo. You used to have very cute, great fitting mid-rise floral or abstract print bottoms. You no longer carry those. I will go elsewhere.
Hello Patricia,
Thank you for sharing your experience with the items we have online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
My leggings (after I finally got them) were great quality. However when I tried to get help from customer service they tried to pretend they had answers when they didnt and it took my correcting them multiple times before they finally got my order right without so much as an apology
My husband pays our monthly expenses and does not question my expenses. We just found out that I have paying for YEARS the monthly VIP fee, with one purchase that was returned. When I called them today, I was advised I agreed to this fee, which I did not. I was not given the chance to cancel. Our credit card company will address this for us but I am out thousands of dollars as they can only go back 2 months. Shame on us for my husband thinking I was buying their products. I would not purchase from them due to their poor business practices. BUYER BEWARE!
Hello Patricia,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
If you aren't on the monthly purchase program, the merchandise is too pricey for what it is. It is made in China. The cost should be less. It is the same quality of what you could buy at Target- also made in China. Additionally, the actual store in my area doesn't carry a quarter of the merchandise they offer. I placed an order at the store. It took more than a week and a half to arrive. Their distribution center and shipping are slow. The purchased item did fit well.
Hello Sally,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The leggings & warm ups are tooong from waist to the inseam, Or crotch area. Also, i do appreciate the fact that I cant cancel.my membership with a simple phone call or text. Twice you double debited my account without reimbursing me the extra debit.
Hi Angela,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I feel entrapped by them, I can't use up all of my accrued points b/c so many items I actually want are always out of stock in most sizes so I feel stuck and that they have taken my money to give me "credits" to use that I have few options to actually use them with. I can't wait until I'm able to use all of the credits and withdraw from this scam of a business model.
Hello Jacquelyn,
Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
They signed me up for VIP without my knowledge, with only the promise that my first outift is $25. I prdered it in march, the prodect was okay but since then they've charged me $50 a month! Dont do it!
I was told I would be sr y an email a week ahead of the skip s month so reactivated and last month did not even get the one email.
Delivery is excellent. The fit and material are all top notch
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heidi,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle