I had became a vip member and I loved their leggings. They said that you get monthly emails to skip the month but I honestly never got them. It's now 3 months in and I got charged twice. I called 5/6/19 and they lady from their customer service said she couldn't process a refund and that they don't do that. I had to demand that she send me to a supervisor who only refunded one month. I worked at qvc and I know that you can always refund member credits back to the card so I made her transfer my request back to the supervisor. She tried arguing with me to get out of doing it! I had never been so upset with customer service! I told her that it's MY money and that there was no way I couldn't have it back. I was able to get both months refunded and cancel my membership. NEVER DOING IT AGAIN!

Fabletics is a scam, they charged my credit card for 8 months without my permission for what they are calling the VIP membership. I did not intentionally sign up for the VIP membership. I placed an order and have a feeling, there was a box I had to uncheck in order to avoid signing up for the VIP. She said there was fine print stating I would be charged $50/month, which certainly was not visible as I would never intentionally sign up for the program. Poor company trying to scam people and trying to be sneaky. The company should gout of business with this type of poor business strategy; they are just generating a lot of pissed off customers, not a way to develop a long standing company with loyal customers.

I made a larger order around Christmas time getting myself and my boyfriend a few items each and signed up for a membership. It somehow signed me up for a mens version. One why do we need separate gender apps. And two why is it impossible to switch it. The website and app always seem to be out of the sizes I need. I understand the need to keep up with fun colors but why can't they just make a basic black pair is seemless leggings. We don't need pockets and crisscross and cutouts. I would also be great if they could make more trending colors, neutrals and jewel tones are what's in style so why is everything on the website neon or pastel?

I signed up to buy 2 pair of leggings in August. I received my items. Then I noticed by August Fabletics had charged me monthly memberships AUgust, September, October. I called them and my bank to get the stop on the account, end membership, and refunds. That was completed, however, Fabletics has continued to charge me the $49.95 since August. I have had to call several times and call my bank ( which during Covid is at least an hour wait!).

At this point, Fabletics has charged me 8 months at $49.95= $399.60.

THis is FRAUD.

The buisness will charge you just for not purchasing and claims it is not "money lost". I was charged $50 because I did not log into my account and make an effort to not purchase something. As someone who works 40 hrs a week, has a life and BARELY shops, I find this type of charging method rediculous. It needs to be seriously readdressed by management. I am disappointed. I love the leggings but hate the buisness motto. That does not often happen for me. Also, the ad lies... the leggings totally roll on the top. What a shame. I was excited about this product but now all I am is pissed.

I'm confused... Didn't any of u read the membership option before u purchased? I have only just ordered for the first time, but I did receive a great discount and as long as u skip the monthly choices by the 5th of the month, U are not supposed to b charged. I set a reminder in my phone... I am looking forward to receiving my first order of the Salar leggings... I have heard great things about them... I hope the quality is as good as Lululemon...

I finally went online yesterday and was about to order a few items until i unchecked that I wanted a membership! I could no no longer get all the nice things I wanted for a low price. I feel scammed and sad that I can't get your clothing. I don't think it's fair that you would need to sign up for membership of $49 monthly just to get a few items cheaper. I don't want the membership and feel betrayed. Kate I thought you ran a more honest business. Please let all your unhappy customers know if this annoying membership approval ever goes away so I can buy a few things without having to spend money every month in the future. Sincerely lindsay obregon

Shorts took longer than claimed to come in. Said 3-5days and took over a week. No free shipping. No draw string and waist is bigger than claimed size on website. I'm a 32-33" waist and medium is 31-33" and they were way too big, closer to 35" waist when I measured it. Pictures show that the phone pocket is on the side of your leg but it's actually more towards the front/side of your leg. Material feels cheap and is definitely no where close to Lulu shorts like claimed all over every advertisement that is found on social media and website. Inseam claims to be 7" but is closer to 9" when I measured.

I made a $260+ purchase in November, before Christmas. I noticed one of the items I ordered was a long sleeve shirt (that isn't my size) but figured I would handle that when I had time. Fast-forward past the holidays and I sit down to take care of my order. I check the original order details and notice it was a tank top that I ordered and not a long sleeve shirt (which I received). I did an online chat and was told it's past the 30 day return policy but this wasn't a return, I wanted my item that I purchased and I would gladly send back the item I didn't order. I guess it's my fault I waited so long to get to reaching out to the company. But for someone that has spent over a $1000 just this year, you would think they would make it right when I'm disputing a $29 tank top I didn't receive!

I signed for VIP and ordered shorts. I waited three weeks after being initially informed that the product was to be delivered and still did not receive the shorts. When I called, I was promptly informed the item was out of stock. This practice left me feeling decieved and frustrated. After all, why was I made to believe the product was on its way when it was out of stock? Why was I left eagerly waiting for two pairs of shorts when they were never going to come? Why did I have to call to even be informed that the product was out of stock? Fabletics, please consider this a failure of customer service.

I recently lost a lot of weight and am still figuring out my size. Recently I returned an item, and realized I hadn't received the exchange still, so I checked on my order status and found that my package was delivered 3 days prior. I never received it. The first man I spoke to in regards to letting Fabletics know I didn't receive the package, was extremely helpful. It was once I found out that my package was stolen that the bad experience started. I am a VIP member, and I was unable to receive a replacement for the items that were stolen. It is not uncommon for people have their packages stolen, so I assumed Fabletics would be helpful and replace my items I paid for. The person I spoke to had no idea what I was trying to tell her, and I still have not received a replacement for my items. It's probably been a month or so now.