FableticsReviews 13,329
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All I purchase fit perfectly, loved the design and material.
I love Fabletics! I've become quite addicted. I love the deals, the comfort and support I get from my athletic wear. However, I don't like that I am unable to redeem the full amount of my member credit when making purchases on sale items. Why would I give $70 for a $24 item? It makes no sense. I believe changing this would allow me and others to take full advantage of our membership
Hello Carla,
Thank you for sharing your experience with our items and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Purchased a piece but was very difficult online to get the proper price, very timely and honestly probably won't visit again, too much of a pain.
When I wanted to return it, that process was very good...rep was helpful. The piece was a velour top that was extremely short and didn't like so they did return with ease
Hello Cindy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I wasn't very excited about spending soo much leggings with Fabletics, but after Old Navy changed their material I was on the hunt for a good supportive legging to love.
After reading all of the reviews and doing research with which legging would fit my needs, I purchased the Define style. Everything is great, except the waistband. And to me the waistband is the most critical part because when going about daily activities and working out you don't want to constantly have to be pulling or adjusting your pants out in public! I thought maybe there would be a difference with the high waisted define legging but still ran into the the same issue.
I really wanted to love this brand. Out of 100, I would give them 75.
Hello Chasity,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything is see through and size is not consistent in anything. The quality has gone downhill
Hello Annette,
We regretfully note that we have received your comments regarding the items that we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Quality has gone down hill. Pants are see through. The tall option is very limited.
Hello Katie,
We appreciate the feedback you shared regarding the items that we have. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The things I want are always out of stock, they advertise cloths you can't find on the website, and the clothing gets holes quickly. The experience has gone downhill.
Hello Jhana,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
They have decent deals, just don't forget to cancel the sub or skip the month. The biggest fraud is they charge you $55 for a credit that you can buy an outfit for valued at $27 for. So, you pay $55, for a $27 product... how does that make any sense? Don't fall for their scam.
Hello Ross,
We value the comments you made about our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Great service and products, easy to return and exchange. Easy website and would love to see the solar legging come back
Hello Tracy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I never signed up for a subscription, I bought a pair of shorts
Hello Aaron,
Thank you for sharing your experience with your order and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Always a good time to shop the sales even though sometimes the colors and sizes are a bit limited on hot items. The quality of clothing always holds up and by now I've learned to size up a bit as they tend to run small. But even if sizing does feel off it's really easy to set up an exchange.
Hello Daniel,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
I really like my new red bag. Everyone comments on it. So many zippered compartments!
However, I ordered just one, and you sent me two! Guess I'll give the extra one as a gift.
Helo Wayne,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Brand new leggings and they have a run in the crotch. Yes, they came with it.
Brand new onesie- has a cut/snip/nick - a small hole- on the sleeve. Yes, the item arrived with a hole in the sleeve.
Furry zip jacket / hoodie is on the return pile because the stitching is all messed up in the sleeve. It is so bad that I cannot wear the jacket as the wristband was accidentally sewed into the arm sleeve of the jacket. One side is normal and the other is pinched at a 3/4 sleeve.
Horrible quality control and has put such a bad taste in my mouth that I may never purchase again despite liking the fit of the leggings.
Also HATE that toxic chemicals have been found in the materials used to make fabletics leggings. What a shame.
Hello Chevonne,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They charged me for VIP even though I clicked skip on the first of the month. The page must've not appropriately submitted. Either way, the system is obviously meant to take money from unsuspecting customers, and while I don't need the money, others might, and this is an $#*! thing to do.
Hello Daniel,
Thank you for your feedback. Our Member Services Team will contact you right away to address your skipping concern.
Best,
Renz
Have been a fabletics customer for over 4 years. In the past 2 years or so I've noticed a huge decline in the quality. Falls apart quickly, doesn't stay up during workouts etc. I'd say it's OK for just loungewear but definitely not running or lifting.
Hello Adriane,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered a bra on September 21 it is now December 2 and I finally have a refund which I just got on November 29th
First package took two weeks to arrive which seems extreme since it was coming from the US and I live in Canada.
First bra (bra 1) was too big so I did an exchange, took 1 week for return package to arrive at return facility (in Canada). I then finally ended up calling fabletics to have them release the exchanged bra (bra 2) since it didn't automatically ship when the return was confirmed delivered. Bra 2 took 2 weeks to arrive.
Bra 2 was still too big. I tried to process a refund but bc bra 2 was an exchange I was given the option of $0 back.
I called fabletics (November 4) and a smaller size (bra 3) was supposed to be shipped. Bra 2 took one week to arrive at return facility.
Bra 3 still had not shipped after one week. I called the 24/7 phone number and got an automated response that bra 3 had shipped even though it still said on hold on the website.
Another week passed (now November 29) and I got an email that said my order was cancelled bc there was no stock. I called fabletics and they were able to actually refund my money.
It's so frustrating that this process too 6 weeks to get sorted out. I understand that I live Canada and Canada's market share is so very small but if you aren't going to be good at shipping there, just don't bother.
Hello Jody,
Thank you for sharing your experience with your order and the return and exchange policy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Very nice selling representative explained and we're very patient with us
Hello Aharon,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Hello Tina,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Had a membership but never had anything that I liked. Styles are all the same. Tried the store and they had very little inventory. Ordered some items and they sent them all to the incorrect address and didn't send exactly what we ordered. Always a frustrating experience
Hello Andrea,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Don't place bulk orders, if we lost the items they won't help us. Very bad customer assistance...
Hello Sandhya,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabriel,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia