About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
They always have new designs every month and love the colors and prints on the leggings and sports bras. I get a lot of compliments whenever I wear a sport bra with lots of patterns and bright colors!
Every item of clothing fits great. I love how the website models the clothing with pics and videos so you can have some sort of idea how things fit. Never seen vids with models wearing clothing. Excellent idea!
Hello Emanuel,
Thank you for the great review. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
The entire experience with returns was a fiasco. Product was reshipped despite that not being the request. It turned this into a very, very lengthy process. Would no longer consider product from this company regardless of quality or fit.
Hello Joe,
Thank you for sharing your experience with our products and the return policy. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Both of my leggings are pretty in color and style however when tried them on they were both see through and I am a size medium. My behind was exposed through both of them especially the pink leggings.
Hello Monica,
Thank you for your recent review! I will make sure to share this feedback with the appropriate team! I will be happy to replace your item and send you a return label. We do have our returns and exchanges policy that will allow you to either get a store credit, a full refund, or exchange it for something else/different size. Let me know what would you like to do and I will take care of it right away!
Best,
Sherry
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Original Message: both of my leggings are pretty in color and style however when tried them on they were both see through and I am a size medium. My behind was exposed through both of them especially the pink leggings.
My experience with Fabletics has been great. I love the clothes and the assortment of styles. The clothing fits great and holds up well under wear. The prices are fair and comparable to other brands, some moreso than others.
Hello Deidra,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I returned some articles and Fabletics won't refund me. I returned 9 items, but only got a refund for 1 item (20$ instead of around 150$). I called 3 times and every time they keep on telling me that they will "escalate" my request and to call back in 48hours. Thiefs and scam company.
Hello Marie-Claude,
Thanks for sending your review! Your feedback about our refund and return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Everything I've bought has been perfect and if it wasn't and the sizing was off they were great to exchange it… although that's only happened rarely. I love the durability, fit, and all the fun designs as options. I recommend Fabletics to everyone i know
Hello Jennifer,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Avid fan of the company product with multiple purchases. Got an order mailed with some missing product and the rep made it seem like I was trying to get free product when trying troubleshoot. Product is still great though
Hello Harry,
Thank you for leaving a review about the missing items from your order. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
They take noney out of your account and give you the run around about refunding it. I'm still waiting for mt refund to be processed. Every time I call they tell me the refund was not processed and that they will fix it and don't.
Hello Tahirah,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
I had bought some clothing to test out the quality of the product. When I put the clothes on I suddenly had a burning sensation as if I were allergic but that couldn't be right. I had a plastic measurement and testing system out in my garage for designing locally made items out of plastic. I used this test on the product I had just bought and I found high levels of BPA, it was a very fine dusty substance in the clothes. The distinct smell of the clothes was very similar to burnt plastic.
Do not buy this, in my personal opinion.
The directions to wash the clothes on cold gentle cycle. Which is weird because at hot and heavy duty.
It would ensure that the plastic gets out of the fabric.
Hello Ross,
It is with great regret that we received your feedback regarding the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I just had to return the whole order. I had thought I used points to buy the eye mask with a pair of shorts that was on sale but they charged me for both. When I called to ask if they could just refund me for the mask and deduct points, I was told no and to send the mask back and try again later. I got the package and opened to see if I really wanted to reorder after returning the mask. I found the mask was very low quality and the shorts fit weird so i sent everything back for refund. The shorts were then on sale even cheaper, probably because of the poor fit.
Hello Terri,
Thank you for your review and for taking the time to share your thoughts regarding the quality of our product and our points program. Your feedback is essential to use. We'll send you a private message right now. Thanks!
Best,
Clark
Website is not intuitively developed- it's difficult to find items and it's difficult to navigate in general. The prices are also confusing. Customer service is very helpful and friendly over the phone, but the web experience is sticky.
Hello Caroline,
We would like to sincerely thank you for notifying us about your experience with__. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will be sending a private message to you shortly to help you out.
Best,
Ivy
I received an email from Fabletics with a discount for a new purchase. I made the purchase, then found out that through the very fine print that i had signed up for a monthly membership. I tried cancelling my membership, every time i talked to an someone and informed them that i wanted to cancel, they would hang up on me. It took 6 times to call before they let me cancel my membership. These tactics make them a total fraud. I then cancelled my payment on paypal and emailed the BBB on this company. I can't believe Kate Hudson is actually a part of this fraudulent oversees company that send poor quality merchandise and over reaches with the membership.
Hello Chris,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
These clothes are extremely comfortable and make me feel and look thinner!
Love the products unfortunately customer service is awful
Only reason I stay a member is nice merchandise at reasonable price but customer service is as bad as anything I've ever seen
Super customer service and products. I purchased the 5 " and 7 " shorts that have the built in boxers for my son. The shorts are comfortable and versatile.
If you do not remember every month to skip the month and then click again to make sure you want to skip it they charge your credit card. Even if you make a purchase you still have to skip the month even though you've just made a purchase from their selections for the month. So you make a purchase and they still charge you a member credit unless you jump through these hoops. This is such a scam and so not worth it! I'll stick with Athleta!
Hello Kate,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.
Best,
Allison
Do not join! You can buy just as good quality at a store without joining their program that charges you every month. I called and spoke to a representative to close my account and they continue to charge. When I spoke with a representative about the problem and to ask for a credit, I was told the account under my email account was closed but there was another email account associated with me that was still open - ***@aol.cm. I only ever had one account and tried to get them to agree *******@aol. Cm is not a valid aol email address. Guy started to argue with me. DON'T DO BUSINESS WITH THEM!
Hello Ann,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I wear plus size clothes and I find some of the straight size styles were never availabe in plus. When there is anything in plus, the stock runs out very quickly. It would be nice to see more stock for these items.
Hello Stephanie,
It is with great regret that we received your feedback regarding the quantity of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brittany,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison