Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Overall I've been pleased with most of my purchases. The fit has been amazing. I've also enjoyed the quality of the products. The only issue has been the short time to return an item. I had issues with returning a couple of items because my printer messed up and by the time I fixed that problem the time to return had expired. Very frustrating.
I was so disappointed to find out they charge your account monthly. Had it been told to be beforehand I would have never made a purchase from this sleazy company scamming people out of there money. Also they told me I couldn't get a refund even after talking to a manager. Then I said I would take them to small claims court and there return policy some how changed, and I got my refund.
Hello Cherry,
We truly apologize about your experience. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will contact you shortly to assist you.
Best,
Chad
I truly wanted to love this. My mother in law ordered me numerous items for Christmas, going through the hassle of becoming a member to do so. 7/8 powerholds fit like a gem, put one of my pairs on for the second time to notice a large hole in the crotch of the pants. Two hoodies also have holes on the seem side by the tag. I truly could not be any more dissapointed
Hello Jenn,
Thank you for bringing this concern to our attention! We are sorry for the holes in the pants that you have ordered. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
They have decent deals, just don't forget to cancel the sub or skip the month. The biggest fraud is they charge you $55 for a credit that you can buy an outfit for valued at $27 for. So, you pay $55, for a $27 product... how does that make any sense? Don't fall for their scam.
Hello Ross,
We value the comments you made about our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
You get inconsistent products that are cut differently each time you receive them. When you receive an item, and you will receive one, that is inevitably damaged, they will NOT let you utilize the "Happy Returns" option to exchange the item. So you have to find your own means to ship back a product they sent damaged in order to receive a replacement. What's the point of having this service that you can't use? Don't even bother calling customer service as they will literally go through the same process and have the same outcome with no remedy. Just an awful company to go along with their glitchy app and website...
Hello Cody,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
In previous years I recall the quality of the leggings to have been a lot more flexible and form fitting. The leggings lasted me about three years and had the most amazing comfortable fit, I decided to try the brand again and this time the styles were not the same. While getting the membership I noticed it was not the same quality as I remember. I will not be renewing my membership for this reason.
Hello Abygail,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
We both joined the Fabletics club and had shipment issues. My wife made her first order and never received the package. After multiple phone calls, they sent her another package but were out of things that she originally ordered and never received the second order. I made my first order, never received the order. Called them and they reshipped. Order said it was delivered but was nowhere to be found. We have video surveillance at our home and there was never a delivery on the day that they said it was delivered. Told me I had contact LaserShip. Every time I tried to call I was on hold or kept getting disconnected. Never was able to speak to anyone there. Called Fabletics back and again I was told that I had to contact LaserShip that they would not give me a refund. Disputing this charge with my credit card company now
Hello Rick,
Thank you for your review. We are sad to hear that you are not happy with our shipping and inventory. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I never received my last purchase and when I contacted customer service I received no response. I've ordered through them before and haven't had issues and enjoy the products so I was sad to not get the items I ordered.
Hello Ashley,
Thank you for writing a review regarding the order that you never received. We'll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
This company has AWFUL customer service. I contacted them to ask questions and express concerns and they basically told me they would not help me at all and the customer service rep then disconnected me. Stay away from this company.
Every Fabletics item is like a great restaurant meal that you never forget, like your bestest friend who you want to see everyday, like the seven wonders of the world that you desire to see first thing in the morning.
Hello Peter,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I have cancelled this numerous times and they still take it out each month. You can call and email and they still took the money from my account. Everytime you call they put you on hold and never come back.
Hello Catherine,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
It is upsetting to order an item and pay full price for it when it goes on sale so quickly afterwards!
I signed up for a VIP membership to get my first outfit for $25. After placing order, I was charged $79 for my first "outfit." When I called about it, I was told it is only the first "item" not "outfit" that is $25. Second, they are always out of the items or in the colors that you want. If you want an outfit that you see on tv, forget it, or at least in that color. Also, I just learned if you don't opt out by the 5th of the month then you are automatically charged $49.95 per month. Fabletics is a total scam and a rip-off.
The website is great, the collections are fun and the fit is great. There are sometimes that shopping at Fabletics can be frustrating because they will advertise a new print or style but they will not have my size available... quite frequently. I would say more often than not they do NOT have the size I need.
Hi Geoff,
We appreciate your feedback on the availability of your preferred style and size! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Horrible business model. I'm a VIP model and I've forgotten to skip for the past few months. With the world upended due to the COVID-19 pandemic, the last thing on my mind has been to remember to "skip" at the beginning of the month to avoid being charged. I contacted customer service to discuss the situation and I was only able to be reimbursed for last month's charge, leaving a $150 credit on my account to buy workout gear I can't afford. I wish this company would have compassion for their customers instead of adhering to this sneaky business model. Fabletics will no longer be receiving my business and I will be taking this issue up with my bank.
Hello Abby,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Availability sizes and colors very bad sometimes the styles are whack they catered too much to size 026 the fits are bad and the fabrics they're pretty bad too so sometimes you find one or two pieces that are good
Hello Dora,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I love the fit, quality and style. Ring more mature I can feel confident in the style and coverage. Even being cute or fashionable is possible with such cute styles and prints. My works outs are more fun being comfortable and cute!
Hello Judyann,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Always hard to find my size. The returns/exchange is not too hard but I always have a hard time finding the things I like on my size. Seems like there always out of stock and it keeps me from looking/buying for things more often.
Hi Maria,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I first purchased from Fabletics in the fall of 2021. They offer great deals, discounts and a points system, which has brought me from new time buyer to VIP Elite. Their products feel great, look great and their array of colour, pattern, fit and fabric choices are a WIN for me compared to anywhere else.
I previously purchased from Old Navy, Garage and Walmart for any leggings, or activewear. The other companies emails that I receive for Bogo deals and discounts do catch my eye, but I have yet to follow through with purchasing from another company since beginning with Fabletics.
Their products really are great. I have collected more than 20 pieces in one year and I wear all of them! They offer a monthly members credit, which you can choose to skip at the beginning of each month if you don't have the funds. If you do have the funds, it is worth it! I have saved so much money for great quality products. I am the happiest customer.
Hello Brittany,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I used to be very happy with the quality of fabletics products and didn't mind spending the money on them because of the quality. Lately I feel as though the quality of the products I've received haven't been as good but the prices are still going up
Hello Halie,
Thanks for sending your review! Your feedback about our product quality and pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Hello Carolyn,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz