business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Oklahoma
1 review
0 helpful votes
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Love most of my Yitty
January 6, 2023

Overall I've been pleased with most of my purchases. The fit has been amazing. I've also enjoyed the quality of the products. The only issue has been the short time to return an item. I had issues with returning a couple of items because my printer messed up and by the time I fixed that problem the time to return had expired. Very frustrating.

Date of experience: January 6, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Carolyn,

Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.  

Best,
Renz

California
1 review
1 helpful vote
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Read the mysterious fine print
October 7, 2019

I was so disappointed to find out they charge your account monthly. Had it been told to be beforehand I would have never made a purchase from this sleazy company scamming people out of there money. Also they told me I couldn't get a refund even after talking to a manager. Then I said I would take them to small claims court and there return policy some how changed, and I got my refund.

Date of experience: October 4, 2019
Chad A. Fabletics Rep
over a year old

Hello Cherry,

We truly apologize about your experience. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will contact you shortly to assist you.

Best,
Chad

Michigan
1 review
0 helpful votes
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Dissapointef
January 23, 2021

I truly wanted to love this. My mother in law ordered me numerous items for Christmas, going through the hassle of becoming a member to do so. 7/8 powerholds fit like a gem, put one of my pairs on for the second time to notice a large hole in the crotch of the pants. Two hoodies also have holes on the seem side by the tag. I truly could not be any more dissapointed

Date of experience: January 23, 2021
Cole N. Fabletics Rep
over a year old

Hello Jenn,

Thank you for bringing this concern to our attention! We are sorry for the holes in the pants that you have ordered. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Oregon
1 review
0 helpful votes
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They have decent deals, just don't forget to cancel the sub or skip the month. The biggest fraud is they charge you $55 for a credit that you can buy an outfit for valued at $27 for. So, you pay $55, for a $27 product... how does that make any sense? Don't fall for their scam.

Date of experience: December 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We value the comments you made about our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

District of Columbia
1 review
0 helpful votes
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Worst customer experience
October 3, 2022

You get inconsistent products that are cut differently each time you receive them. When you receive an item, and you will receive one, that is inevitably damaged, they will NOT let you utilize the "Happy Returns" option to exchange the item. So you have to find your own means to ship back a product they sent damaged in order to receive a replacement. What's the point of having this service that you can't use? Don't even bother calling customer service as they will literally go through the same process and have the same outcome with no remedy. Just an awful company to go along with their glitchy app and website...

Date of experience: October 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cody,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Illinois
1 review
0 helpful votes
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Quite Dissapointing
December 4, 2022

In previous years I recall the quality of the leggings to have been a lot more flexible and form fitting. The leggings lasted me about three years and had the most amazing comfortable fit, I decided to try the brand again and this time the styles were not the same. While getting the membership I noticed it was not the same quality as I remember. I will not be renewing my membership for this reason.

Date of experience: December 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Abygail,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Florida
1 review
0 helpful votes
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We both joined the Fabletics club and had shipment issues. My wife made her first order and never received the package. After multiple phone calls, they sent her another package but were out of things that she originally ordered and never received the second order. I made my first order, never received the order. Called them and they reshipped. Order said it was delivered but was nowhere to be found. We have video surveillance at our home and there was never a delivery on the day that they said it was delivered. Told me I had contact LaserShip. Every time I tried to call I was on hold or kept getting disconnected. Never was able to speak to anyone there. Called Fabletics back and again I was told that I had to contact LaserShip that they would not give me a refund. Disputing this charge with my credit card company now

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Rick,

Thank you for your review. We are sad to hear that you are not happy with our shipping and inventory. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Ohio
1 review
0 helpful votes
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Never received items
July 1, 2021

I never received my last purchase and when I contacted customer service I received no response. I've ordered through them before and haven't had issues and enjoy the products so I was sad to not get the items I ordered.

Date of experience: July 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Ashley,

Thank you for writing a review regarding the order that you never received. We'll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Illinois
2 reviews
13 helpful votes
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This company has AWFUL customer service. I contacted them to ask questions and express concerns and they basically told me they would not help me at all and the customer service rep then disconnected me. Stay away from this company.

Date of experience: January 13, 2015
Colorado
1 review
0 helpful votes
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Fabletics awesome review
April 1, 2023

Every Fabletics item is like a great restaurant meal that you never forget, like your bestest friend who you want to see everyday, like the seven wonders of the world that you desire to see first thing in the morning.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Peter,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Texas
2 reviews
8 helpful votes
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I have cancelled this numerous times and they still take it out each month. You can call and email and they still took the money from my account. Everytime you call they put you on hold and never come back.

Date of experience: June 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Catherine,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

New Jersey
2 reviews
0 helpful votes
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Your sale items!
July 15, 2024

It is upsetting to order an item and pay full price for it when it goes on sale so quickly afterwards!

Date of experience: July 5, 2024
Texas
1 review
12 helpful votes
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I signed up for a VIP membership to get my first outfit for $25. After placing order, I was charged $79 for my first "outfit." When I called about it, I was told it is only the first "item" not "outfit" that is $25. Second, they are always out of the items or in the colors that you want. If you want an outfit that you see on tv, forget it, or at least in that color. Also, I just learned if you don't opt out by the 5th of the month then you are automatically charged $49.95 per month. Fabletics is a total scam and a rip-off.

Date of experience: March 11, 2016
Texas
1 review
0 helpful votes
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Always a great experience, but...
August 1, 2021

The website is great, the collections are fun and the fit is great. There are sometimes that shopping at Fabletics can be frustrating because they will advertise a new print or style but they will not have my size available... quite frequently. I would say more often than not they do NOT have the size I need.

Date of experience: August 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Geoff,

We appreciate your feedback on the availability of your preferred style and size! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New York
1 review
1 helpful vote
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A scam
August 5, 2020

Horrible business model. I'm a VIP model and I've forgotten to skip for the past few months. With the world upended due to the COVID-19 pandemic, the last thing on my mind has been to remember to "skip" at the beginning of the month to avoid being charged. I contacted customer service to discuss the situation and I was only able to be reimbursed for last month's charge, leaving a $150 credit on my account to buy workout gear I can't afford. I wish this company would have compassion for their customers instead of adhering to this sneaky business model. Fabletics will no longer be receiving my business and I will be taking this issue up with my bank.

Date of experience: July 6, 2020
Cole N. Fabletics Rep
over a year old

Hello Abby,

Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

California
1 review
0 helpful votes
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Got and cold
July 1, 2021

Availability sizes and colors very bad sometimes the styles are whack they catered too much to size 026 the fits are bad and the fabrics they're pretty bad too so sometimes you find one or two pieces that are good

Date of experience: July 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Dora,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Kentucky
1 review
0 helpful votes
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Love the quality
October 4, 2022

I love the fit, quality and style. Ring more mature I can feel confident in the style and coverage. Even being cute or fashionable is possible with such cute styles and prints. My works outs are more fun being comfortable and cute!

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Judyann,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Colorado
1 review
0 helpful votes
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Always hard to find my size. The returns/exchange is not too hard but I always have a hard time finding the things I like on my size. Seems like there always out of stock and it keeps me from looking/buying for things more often.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Maria,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Canada
1 review
0 helpful votes
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I haven't bought from anywhere else!
December 1, 2022

I first purchased from Fabletics in the fall of 2021. They offer great deals, discounts and a points system, which has brought me from new time buyer to VIP Elite. Their products feel great, look great and their array of colour, pattern, fit and fabric choices are a WIN for me compared to anywhere else.

I previously purchased from Old Navy, Garage and Walmart for any leggings, or activewear. The other companies emails that I receive for Bogo deals and discounts do catch my eye, but I have yet to follow through with purchasing from another company since beginning with Fabletics.

Their products really are great. I have collected more than 20 pieces in one year and I wear all of them! They offer a monthly members credit, which you can choose to skip at the beginning of each month if you don't have the funds. If you do have the funds, it is worth it! I have saved so much money for great quality products. I am the happiest customer.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brittany,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Wisconsin
1 review
0 helpful votes
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I used to be very happy with the quality of fabletics products and didn't mind spending the money on them because of the quality. Lately I feel as though the quality of the products I've received haven't been as good but the prices are still going up

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Halie,

Thanks for sending your review! Your feedback about our product quality and pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth