About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I love the clothes, not so thrilled with the VIP stuff. Everything is very expensive and though of good quality, unless you pay a monthly fee, you don't get any break. It would be nice to just shop at a decent price and not have to sign up for the VIP stuff. I am cancelling that today. I can't afford $55 a month plus $50+ for leggings. I love the Yitty line, wish it wasn't with fabletics.
I ordered my package on august 20th and still have yet to receive my items. I chose standard shipping, however, I do not feel it should take this long to receive items. I am a member who pays her monthly subscription and buys items often from fabletics and this happens almost every time. I feel shipping should be reviewed especially for members
Hello Ashley,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The "VIP" program is a scam. You are automatically signed up the first time you purchase anything. Then, when you don't buy something each month or opted out by a certain time, you are charged $50! It is very unclear whether you are signed up and starts sending you "VIP" emails before you buy anything! I tried to use the online chat to see whether I was signed up and if so, to cancel. After a long time, I was directed to a live agent. I asked my questions and after not being responded to for 20 minutes (I asked many times if anyone was going to help me, and was not responded to.) It sent a message saying thanks for contacting Fabletics" and to use there live call instead. I called and was given help almost immediately, which was good!
Hello Penelope,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
My complaint is that they advertise something for "sale". I have a VIP membership, but when you add it to your cart the price is not the advertised sale price. You have to call and have it "manually" adjusted, meaning they sell it to you over the phone. I've also had the same issue with a email stating use your 25% discount, and when I click it to try to use it, the same issue. It does not work; you have to call in. I find that very dishonest. The product is nice, but the billing is not.
Hello Roxanne,
We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
DO NOT create an account with Fabletics. It is the biggest scam. They say it's easy to cancel but every time I've tried I've been unsuccessful. There is no option on their website to cancel so it says to cancel via call or live chat. Every time I've called I can't get through and the live chat is always closed. The biggest joke. An absolute rort.
Hi C R,
We appreciate your feedback on our subscription! We will be emailing you right away for assistance.
Best,
Cathy
For the past two months, when I go the website on the first of the month in order to skip, the option to skip is unavailable. But it is there two days later — annoying!
I ordered two items and the sizes were way too small and I gave them to my son instead of returning them. I'd love to try the golf pants, but I don't trust the sizes.
Went online to make a purchase but every time I went to my cart for checkout, my cart would show as empty and I would have to go back to the items and re-add. Did this about four times before this issue stopped.
Hello Jesus,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The Powerhold leggings definitely are my favorite. I love the thicker fabric and the high rise. I feel supported when I am running. They don't slide down and just are so comfortable. But everything is so cute and comfortable. The joggers are ridiculously soft, the sports bra are cute and comfy.
Hello Ashley,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
The app glitches often and so does the website. The sales and links to them are confusing because of the listed items aren't clear enough and sizing changes so much as to what is actually on sale or available. Makes me not want to continue buying from them.
Hello Derick,
Thank you for sharing your shopping experience on our mobile app and the website. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Really enjoyed utilizing the website on my phone for my shopping experience. When I needed clarification on one of the products, the customer service rep was very knowledgeable and nice. I really like the products received - great quality and comfortable to the max!
Hello Darnell,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
It says you can skip any time but actually you have to do it between the first and the fifth of every month, they're counting on people to forget to do it within a small period of time and keep collecting their money
Hello Kate,
We appreciate the feedback you shared regarding the VIP program. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I do not understand points vs credits. What are the credits for and how to use them, at the same time what to do with the points.
However the quality of the product is what it saving your $#*! right now from loosing customers.
Hello Alejandro,
We appreciate the feedback you shared regarding the member credits and reward points. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The pants I purchased are ok, however I would rather just buy the Amazon dupes for 1/2 the price because they are just as good. The sports bra was very disappointing, it got pit stains after the 2nd use and the straps are bunching in a weird way.
Hello Jenna,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
You are unable to cancel without speaking to a contractor in India that has a fake American accent. They want you to talk to someone because they try to scam you some more by offering discounts or other fake incentives. Don't waste time or money, they are a rip-off.
Hello,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I purchased 2 leggings and a month later they charged me a fraud transaction of $49.95. I contacted them and all they would give is store credit. I called my bank and reported the fraud transaction. I will never purchase from them again.
Hello April,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I was very happy with the shirts that I received. I like the functionality of the shorts and the fact that they can serve in a dual purpose. The black shorts go well with just about anything I wear the five insured to been great for running however I cannot keep my keys or phone in them because the pocket end up falling out of the bottom of the shorts as they hike up. Overall I feel this is more of a minor inconvenience than anything but the shorts have been nothing short of great.
Hello Sean,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have loved every single piece of clothing. I love the feeling of the material it's one of a kind. The shape that the leggings give you it's just awesome and perfect. Also the vibrant colors and the patterns are so unique. Thanks
Hello Karla,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I don't like having to remember to sign in and skip the month every month. Also as I have told them I could do a better job of designing some of these outfits, as many of them don't seem to flow together well.
Hello Kathleen,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership and products you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
I've not received my last 2 orders. I get emails saying it's being delivered the next day or that it's been delivered. But, I still have received nothing. I try to contact through chat and it's always closed. I'm going to keep trying to get ahold of them.
Hello Korie,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you right away!
Best,
Dean
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cat,
Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary