business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Georgia
1 review
9 helpful votes
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Quality product, TRICKY SUBSCRIBER SCHEME
October 4, 2022

I liked the glitzy ads, I clicked on what I deemed to be a great deal and a month later realized I was quietly pulled into an expensive subscription program that I would need to reject every month or just cancel. If I could just purchase the same kinds of clothes in an honest, more approachable way there is NO DOUBT I'm a repeat customer. But it's just too difficult to shake off the grease from these transactions. Not good

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Daniel,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Pennsylvania
1 review
6 helpful votes
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Total rip off
January 30, 2018

The quality of the materials used is shoddy and loses its elasticity with the first washing. They scam you into a membership and charge your credit card for a new outfit a month. Then they send you an email telling you your free outfit is waiting. I finally realized this when I saw over $400 of charges I did not authorize. I quit and they wouldnt return my money - I had no alternative but to use the credits I was owed. It was years ago when they first started up so I no longer have my order ID but I see the commercials on TV and they make me sick. Kate Hudson should be ashamed of herself. And seeing Demi Lovato pushing them on tv makes me think so much less of her. Maybe she has someone to hand wash her daily gym clothes but I expect most customers do not.

Date of experience: January 26, 2018
Sherry E. Fabletics Rep
over a year old

Hello Angel,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Florida
1 review
0 helpful votes
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So many things I didn't like
February 20, 2022

I have been trying to get out of my membership for a year. I can't cancel it, or else I loose my credits. I can't use all my credits at once, cause the clothes look the same all the time. Please check out Carbon38 or revolve to get some ideas…your stuff is plain, and always the same, and if you ever do have something nice, you don't have sizes…customer service is not great, delivery on the slow side…. I honestly just want to cancel my subscription and be done w your company.

Date of experience: February 20, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Veronica,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

California
1 review
1 helpful vote
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To Many Emaila
April 13, 2019

I opted out of the emails, because I was receiving too many. Still, I receive at least one a day, and it makes me want to delete my fabletocs account. I wish there was a way to be a member without being bombarded regularly.

Date of experience: April 11, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alison,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Oregon
1 review
4 helpful votes
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STAY AWAY. Fabletics is 100% a scam, just as 'goop' and 'poosh' created by GREEDY and deceptive celebrities with a business model that relies on a hidden subscription where they can easily charge your card monthly and scam you out of your money. Its an easy way to scam impressionable people who wanna feel like lousy celebrities, or people who were simply desperate for new work out leggings and found themselves suddenly broke from monthly charges they never agreed to. The quality of customer service and integrity are trash that they sell as 'VIP', luxurious, free, and easy when its literally and figuratively a trash can. (Then again, even 'poosh' is less deceptive than fabletics because at least their $1,390 garbage can is clearly marked and if your stupid enough to buy a $1,390 garbage can, your only playing yourself anyway. Fabletics though, is playing everyone)

Date of experience: May 19, 2019
Ivy T. Fabletics Rep
over a year old

Hello Emma,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Florida
2 reviews
0 helpful votes
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Account Compromised
May 2, 2023

Fabletics site was compromised and my information was stolen. Several orders were made to my account. They did refund the items but I had to spend several hours trying to get these things cleaned off my account. Very unfortunate chain of events and in the end I was the one that had to spend my time to fix their problem.

Date of experience: May 2, 2023
Missouri
1 review
0 helpful votes
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Misleading and Expensive
May 1, 2023

The initial advertising to hook you is very misleading and they charge you a fortune once signed up. Two pairs of shorts for $20 is the hook, then when you send one back after it doesn't fit, and want to replace it with the same as the other pair, they give you your $10 credit and then they want to charge you $69 for the replacement pair. The clothes are nice, but the marketing is set up to bait you in and then gouge you. Not my style Fabletics!

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Doug,

Thank you for taking the time to leave a review about the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Texas
1 review
1 helpful vote
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Wierd VIP status trick
March 1, 2021

I didnt' appreciate the weird process that led me to mistakenly sign up for a VIP program that then automatically bills me $50 each month. I expected more up front practices from a brand like fabletics. Auto charges seem like a MLM practice and not good customer service for a premium brand. I of course cancelled my"VIP" status and will probably not purchase again, for fear of more hidden fees.

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Diane,

We're sorry to know that you dislike how the VIP program works. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella

California
1 review
0 helpful votes
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Anniversary Sale
March 15, 2022

I went to the anniversary sale and was lucky to receive the free bag. The store was crowded but I still received great customer service while trying on items and needing a different size to buying my items that included ordering an item in a correct size. The ordered items was received in a timely manner.

Always great customer service!

Date of experience: March 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Terri,

We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Virginia
1 review
1 helpful vote
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Didnt hold my exchange choices
March 22, 2018

Needed to exchange two pairs and shipped the smaller pairs before Friday. They said if I shipped it before Friday I would receive the new leggings in my size that were on hold for me. Just got an email saying they can only send me one of the pairs and not two. So not on hold for me? I would just choose a different pattern if I could.

Date of experience: March 20, 2018
Sherry E. Fabletics Rep
over a year old

Hello Taliyah,

We sincerely apologize if you have not received your exchange. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

GB
1 review
4 helpful votes
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Disgusting company
October 10, 2016

FRAUD! This was very sneaky and wasn't clear when you signed up. They took over £130 of my money. Please do not sign up for Fabletics VIP. I have been fighting to get my money back for 4 days. Even had to call an American number from the UK which cost me a bomb. I will be writing a letter to get the whole of my money back. How dare they take money when I haven't aurthoised it or received any emails or letters to say they so. Disgusting company!

Date of experience: October 10, 2016
New York
1 review
0 helpful votes
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Would Highly Recommend
December 4, 2020

My experience has been amazing! Most of the things I've wanted have an amazing fit and they are high quality.

I would just suggest that the app restocks faster. I would have purchased a lot more things if they didn't sell out so quickly in my size.

Date of experience: December 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Angel,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Florida
1 review
2 helpful votes
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I ordered my products over 2 weeks ago and they still haven't arrived. I order gymshark a week ago and no joke it arrived 3 days later. I'm very disappointed with this company. I ship products to costumers across the US weekly and they arrive in 2 days. Come to find out they use the cheapest shipping possible which means I might never see my products. So many reviews about crappy material, I just hope that's false. Otherwise I'll have to deal with customer service and that'll be a nightmare.

Date of experience: June 7, 2020
GB
1 review
29 helpful votes
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I wish I had read these reviews before making a purchase with Fabletics. I have been conned! It is almost impossible to cancel your membership, not to mention getting a refund for all the money they have pilfered from my account. I have had to get my bank to stop the payments but am still struggling to get my account taken down! Does anyone have any advice for cancelling my account?

Date of experience: February 23, 2016
Oklahoma
1 review
0 helpful votes
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Shopping at Fabletics
December 1, 2022

The manager has been great;: however when the size is not available and has to be ordered, I never receive the package. I have talked to them about this, but they pass it off.
I certainly would like to receive some help on this matter.
Thank you very much.
Dona Kippenberger
1512 N W 145th
Edmond, Oklahoma *******

*******652

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dona,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Virginia
1 review
0 helpful votes
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Fabletics is a hit or miss
May 4, 2023

I never really know what to expect with Fabletics because the sizes run different for the different compression types. In most cases, the small is too small, and the medium is too big. Half of the things I bought I had to return, but the other half I really liked. It's honestly just a hit or miss with the leggings.

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Emma,

We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Utah
1 review
0 helpful votes
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Poor Customer Service
October 1, 2022

I placed an order during the Labor Day sale that was canceled due to fraud. My sister also has a Fabletics account and so when she placed her order, the system recognized the same address for two different orders and canceled them. When I called customer service, they said it would take 48 hours to fix and that I would miss out on the Labor Day sale. I have been a member for years and placed multiple orders. They should have been able to honor my Labor Day order. They basically told me there was nothing they could do, and I ended up canceling my entire account. I was very disappointed in the service. Friendly recommendation, use card numbers to flag fraud, not addresses. Good thing Amazon doesn't do that, there would be a lot of angry people!

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christi,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
0 helpful votes
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Shipping takes forever.
November 23, 2020

It has almost been a month and it still says that my package is at a shipping facility near the location of where I live. It does not make sense as to why the product I ordered is stuck nearby. It has been forever when they stated that shipping would be much shorter than this. I've heard bad reviews of their shipping but I did not think it would be this bad. Be aware of this.

Date of experience: November 23, 2020
Cole N. Fabletics Rep
over a year old

Hello Alexis,

Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with your shipping concerns.

Best,
Nelle

Wisconsin
1 review
0 helpful votes
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Great products
June 1, 2022

Fabletics is great! I enjoy shopping online with them. I like that there ate pictures of REAL WOMEN! Me being 6ft tall and over 200 lbs…. I like to know whats going to fit and look great on my body type and not just a size 2!
Im a very active person. I do a lot of gardening, dog walking, and woodwork/building. Having comfortable clothing is a must for me! So far everything has fit to my size and the different colors available are nice to have.
Keep up the great work! Especially working with Lizzo! What a great way to express body positivity.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jatohna,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members.  Hope to hear more from you in the future!

Best,
Allison

Florida
1 review
0 helpful votes
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Never anything in my size
June 1, 2022

By the time my credit processes there is never anything decent in my size (xxl/1x bottoms & xxl tops). It's rather disappointing and is most likely the reason I will cancel my vip membership. I find more stock in the sales for non-members and better pricing too.

Date of experience: June 1, 2022
Renz A. Fabletics Rep
over a year old

Hello Kelly,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz