business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Very unhappy
December 1, 2022

Please delete my subscription. I felt like I was tricked into subscribing with the really good pants deal and you're making it impossible to cancel. You've completely trapped me. Please delete my subscription.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello David,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

California
1 review
0 helpful votes
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Horrible fit
September 4, 2022

I use to love fabletics and the quality and how it fit my body and did roll down while running. I came back and tried them again and was shocked by the material and how it did not feel the same as before. I tested them out for a run and the pants started to roll down and not stay in place within the first 1/4 mile. So disappointed

Date of experience: September 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Stacey,

Thank you for providing feedback regarding how the item fits! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.

Best,
Kim

California
1 review
0 helpful votes
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Member Credit is Poor Value
November 1, 2022

Member credits are $54/month yet most items cost less than that or significantly less than that causing you to over pay if you use your member credit. For example, the latest sale included items 2 for $29 or 1 member credit, if the member credit was used it would have been 2 for $54. That's $25 more, almost double the cost.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Robert,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.

Best,
Renz

California
1 review
16 helpful votes
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Was SOOO excited to try on my new leggings but was instantly disappointed. They are see-through! Bought the high waisted power hold in black. Total disappointment. Plus they're so itchy! I'll never wear these. =( Was expecting to literally live in these based on the Fabletics commercials. WORST. Didn't even try on my second pair. For this quality I'll stick to Ross or Amazon and NOT have to deal with monthly membership "skips" or charges! Boo.

Date of experience: March 19, 2020
Cole N. Fabletics Rep
over a year old

Hello Lindsey,

Thank you for writing a review! Our sincere apologies if you ran into some quality issues! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.

Best Regards,
Nelle

Texas
2 reviews
0 helpful votes
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Returns are a nightmare
August 3, 2022

I've used fabletics for a long time! I returned an item that didn't fit right to exchange for a larger size. It was a bikini top. It took OVER a month to get the exchange. Once I did, that piece didn't fit right either and I ended up returning the bikini. I never got refunded for the item. Sure return/exchanges are free, but what a hassle.

Date of experience: August 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Geri,

Thank you for your review. For assistance with the returns, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Virginia
1 review
0 helpful votes
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FAVORITE Workout Gear!
August 6, 2022

Fabletics gives such a wonderful online shopping experience. The website and mobile app are user friendly. Exchanges and returns are so easy. The Powerhold/highwaisted leggings are my favorite by far of any other brand in the market. Honestly, all of their highwaisted leggings are amazing. I can concentrate on my workout and not have to worry about pulling them up or re-adjusting them. I get compliments on them all the time at the gym. They have other great pieces in their collections as well. Hence why I've been a customer for... I'm guessing... 8+ years?!:-)

Date of experience: August 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Elizabeth,

Thank you for such a wonderful review! It's so great to know that you are satisfied with us and love the items that you have received. You can surely expect great styles on the website!

Best,
Tina

Georgia
1 review
8 helpful votes
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Ridiculous!
April 4, 2016

After 8 months of tracking, calling, yelling and finally getting a new credit card... I FINALLY got a credit for $299! I'm still confused about one thing: If I originally ordered from one account... how on earth did they gain access to 2 of my other accounts? Isn't that illegal? I called my credit card company, my bank and spoke to them about my daughter's account. They somehow gained access to 2 separate accounts they never had in the first place. Like... what? Kate: really? I will NEVER recommend Fabletics to anyone! What does she care though. She is shrugging off the bad reviews all the way to the bank. As long as she is getting paid what does she care... right?

Date of experience: April 4, 2016
Georgia
1 review
2 helpful votes
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I thought I was doing a good thing for my granddaughter when she signed up for this company. Turns out they were charging my credit card $49.95 monthly and she was supposed to remember to call the company every month and tell them she was not ordering anything.On review of her emails she had not received a monthly email reminding her to cancel for the month and my cc was charged.

Date of experience: May 17, 2019
Ivy T. Fabletics Rep
over a year old

Hello Frances,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Pennsylvania
1 review
0 helpful votes
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Membership
February 1, 2023

I think the membership is unnecessary. You should not have to be picked into a membership and worry about skipping each month to avoid a big charge. I would still order from fabletics but should not be locked in

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Alison,

It is with great regret that we received your feedback regarding our VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Virginia
1 review
0 helpful votes
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Poor fit quality
July 1, 2022

I felt the shorts I ordered had a very poor fit. First of all the size range seems to run smaller than other American products. Second, the waist band of the shorts does not have any flexibility to it so that it will conform better to various body types. The first shorts I ordered were large and they seemed to be too small and the waist band didn't give enough to hug my body. I ordered my second set as extra large and they are way too big. I feel the overall design of the shorts needs to be improved as noted.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mark,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Oklahoma
1 review
0 helpful votes
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Really love the brand!
January 19, 2022

I was a little hesitant at first to buy… but once I started wearing the actual clothes I was a believer. Feels like good quality. Color waves are great. Lots of great options and often at a sale price.

Date of experience: January 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Austin,

Thank you so much for your great review. We are happy to know that you are satisfied with the quality. It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!

Best,
Renz

California
1 review
2 helpful votes
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The clothes itself is really great! However, the customer service is abysmal.
I asked for a refund for a membership credit, because I had remembered cancelling my VIP account, and was told that they didn't have a process for refunding the credit. I got on her $#*! about wasting my time knowing that she didn't have a process for refunding the credit and suddenly her story changed and they COULD refund the credit.

Date of experience: November 13, 2020
Cole N. Fabletics Rep
over a year old

Hello Aries,

Thank you for sharing your feedback regarding the experience you have encountered with our Member Services team. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

New York
1 review
0 helpful votes
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Not worth it
February 8, 2023

I would constantly forget to skip months and was charged the subscription fee and in tern had credits on my account. I was disappointed to always everything on sale for less than what I was charged for my credit. So, anytime I would purchase something it would be less for someone who didn't have a credit but I was still paying more.

Date of experience: February 8, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Allison,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Michigan
2 reviews
0 helpful votes
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Could be better
June 12, 2020

The products are great, but you often can't get what you want. For example, I love the cashel swing tank and have it in several colors, but for months this item hasn't been available in the colors I would yet like to acquire. Also, size small is often sold out. In addition, I don't like having to decline purchases each month, or else be dinged $49.99 for not checking the box. Not nice, Fablitics. The website could be cleaner and faster---needs an update---too busy and distracting and takes a long time to load. On the other hand, I love every product I have purchased. Thanks.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hi Jane,

Thanks for your effort in writing a review on our skip-the-month option and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Missouri
1 review
0 helpful votes
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I love Fabletics clothing but the whole premise of having to remember to go in and "skip" the month every month or be charged the &49.95 is awful. Even with a reminder on my calendar there are times I forget. I want to buy when I want to buy and hate my card being charged if I forget to "skip". Such a scam. I will be quitting my membership due to this.

Date of experience: June 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kim,

We appreciate the feedback you shared regarding our skipping option. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

New York
2 reviews
0 helpful votes
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Experience with Fabletics
February 12, 2022

First of all, the quality of the clothes that fabletics sells is outstanding. I find myself wearing their clothes the majority of time. They are so comfortable, well fitting, and easy to care for. Their website is very user friendly. I am so pleased that I decided to remain a member.

Date of experience: February 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angela,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Texas
2 reviews
0 helpful votes
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Love love love
April 1, 2023

I love everything about Fabletics. The softness of the leggings down to the fit of the leggings. The most I live is that they stay in place they do not roll nor sag. I'm a little on the heavy side and it's always been one or other but with Fabletics I never have that issue. Customer for life

Date of experience: April 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Lexa,

Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Canada
1 review
0 helpful votes
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Bad service
August 1, 2022

When trying to do a return, item took a month and a half to get processed, customer service didn't let me know, I had to contact them several times to get updates, even when they gave me store credit back and a discount code for the delays, I tried to use them to buy something but they only allowed either store credit or discount, not both, overall just not worth it.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Stephanie,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return process is important, and we would like to address this as quickly as possible.

Best,
Zeth

North Carolina
1 review
0 helpful votes
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Great products
January 1, 2023

Well, I love the products themselves, no fault with them. The biggest problem I had is that whenever I would try to order shorts, they were almost always out of stock, and even when I picked options that were in stock, there would usually still be an error processing my order, so I would have to mix and match and change random things about my order until finally the site would accept my order. It was always a long and annoying guessing game. I could never just shop for what I wanted. I always just had to go with what I was okay with. Again, I only had that problem with the shorts. But the shorts are the main thing I wanted to buy. That is why I cancelled my membership. But also, the hype and the marketing are just super fake and gimmicky, and the prices are ridiculous. Which also didn't help. I'd rather shop elsewhere. Oh, one time I called customer support though, and it was very helpful. Their customer support is excellent.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello James,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Rhode Island
1 review
0 helpful votes
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Always a great experience
March 19, 2022

The pop up shop was at my daughters' cheer competition and the associate who helped me was amazing! I have an account with Fabletics and had a credit on there she told me I could use towards the purchase which was great! I love Fabletics and now my daughters do too!

Date of experience: March 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kayla,

Thank you so much for taking the time to share your great experience with us! We take pride in knowing our members are happy with our products and services. Have a great day!

Best,
Dean