About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
The site performs pretty well but it's annoying when you have to go back-and-forth in and out of the shopping cart and you have to bypass the recommended add-ons every time. I wish products always had inseam lengths on all pants/leggings.
The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.
Hello Erin,
Thank you for your recent review! I will make sure to share this feedback with the appropriate team! I will be happy to replace your item and send you a return label. We do have our returns and exchanges policy that will allow you to either get a store credit, a full refund, or exchange it for something else/different size. Let me know what would you like to do and I will take care of it right away!
Best,
Sherry
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Original Message: The leggings are great, but the sports bras don't fit me at all. I have small breasts, but large ribs, and the sports bras, ordered in a necessary medium, are too large in the chest to fit decently. I also would prefer clothing that is much more simpler, and not so full of prints.
I love fabletics. I love to be comfortable always and the clothing is just that. My issue is nothing is ever available in my size. 9 times out of 10 what I want is sold out, or it'll be in my cart and disappear moments later as "not available". Superrrrrr frustrating. Then the item is never in stock again. I know I sound like a black Karen right now, but I swear it ruins my day. Please please make more items available for purchase. Small/medium in tops and large on bottom. Definitely should be a healthy inventory for such a large and established company. Otherwise, love them. Found my favs, just wish I can get other colors/options.
Hi Sherrell,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love their products and have been a member since they started up but now they send emails every day I have changed my info on my account and have spoken to them on the phone but does change anything every day still get emails from them so as much as I like their product they annoying emails turned me away
Hi Deborah,
We appreciate your feedback on your VIP experience! We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
Feeling extremely ripped off and scammed. I only made one purchase almost a year ago and was somewhat happy with the quality of the garments. Sadly, I have been charged every month for there VIP membership that I never used! I tried to cancel my membership, but it was literally like puling teeth. In fact the number that was on the website months ago basically put you on hold then hung up. Very exhausted and frustrated with this company!
Hello Britt,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry
I placed an order after joining, it said it shipped, then later I was alerted that the entire order was cancelled. I never received the items. I also joined because I read good things about the maternity items, and now there's very little stock and nothing in my size.
Hello Elicia,
Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love the brand and have for many years. I have noticed that the online experience is getting less prompt. Slower ship times and more items out of stock. Still will purchase but bummed to see the delay in online purchases.
Hello Kacie,
We value the comments you made about our shipping time frame and the availability of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Ordered some shorts, tried the subscription, had questions about my order. The customer service in the phone and chat didn't want to be bothered with complicated questions like "when will my order ship".
Hello Alan,
It is with great regret that we received your feedback regarding our Member Services Team. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have been purchasing the powerhold leggings for years, my most recent purchase I was super unhappy with brand placement…. Why on earth would someone who knows garment design place a label on the back of the thigh. I won't be purchasing these again. Likely won't be purchasing anything again since it's a hideous placement. Fire your designer.
Hello Ameilya,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's design. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shipping takes way too long when you order online.
From the moment I walked in the door customer service was first class. Your Manager was polite and so knowledgeable knowing your merchandise. She helped me in 10 minutes and I was out. I will never have a perfect purchase as I experienced today. Ms Myers was first rate.
I would line to see Fabletics improve with shipping speed. Please work on shipping out sooner. The company offers great deals and prices. It would be nice to see longer tops to cover more in the hip area. I know I would purchase more tops from you than pants.
Hello Ann,
We certainly thank you for your timely suggestion. Since our members' satisfaction is our main concern, you can be certain that we appreciate feedback like yours that helps us achieve this goal. We hope you'll have more fabulous experiences with us in the future!
XO,
Ivy
The staff at fashion Square in Scottsdale is outstanding. They always great you in a friendly manner. They always help find a size or an outfit that works. Artdie The manager really promotes customer service with her staff. Best store at the mall. I also, love the product. I can't tell you how many Fabletics outfits I have.
Hello Elisa,
It’s great to read your feedback about our Member Services Team and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
I found the process to purchase my items very easy to follow. The only problem I had was choosing what I wanted to buy from all the amazing choices. I would've appreciated an email letting me know when my purchase was being shipped but I did not receive one.
Hi Heather,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
Put an order in and received an email that they canceled my order without telling me why.
Very unprofessional
I have spent over $2,000 the last 2 years with them
Very upset and will no longer support the brand
They lost a loyal customer and on top of that because of me they gained 20+ customers who also spent a lot
Needed the clothes for an upcoming vacation and they screwed me over
Hello Rishi,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shipping company they work with, Lasershipment, will never get your order delivered to you. I ordered shorts and after a month of them sending it between two different factories, the package gets damaged and is unable to get delivered. After calling Fabletics customer service over 5 times within this month, they kept directing me to call the Lasership customer service cause apparently it's my job to fix their mistake. They didn't help at all either. They say they'll look into it and get it fixed for you but they won't do anything. Fabletics and Lasership are the two worst customer experiences I've ever experienced and you'll never get your package on time. They also could not refund me to my credit card, I am currently waiting 4-6 weeks for a check refund, also another mistake on their part. NEVER BUY FROM THEM.
Hello John,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.
Best,
Dean
You become a member not knowing. Crap company...
Do not ever buy anything from them
Hate places that make their reputation from lying to their companies.
Apparently you are a VIP member without knowing it and automatically charged £44
Ordered during cyber Monday sale. Took weeks to get items. Decided I needed different sizes. Went through the online process and set it up. Took weeks to get my items. Then things were not available. Decided on other items. Took weeks to get them. I still to this day, do not have two pairs of shorts from my cyber Monday purchase.
Hi Chris,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I forget to check options by the deadline and get charged. Sometimes my size is out of stock or don't fit and I want to skip but miss. Bummer but will have to discontinue soon to alleviate the hassle.
Hello Linda,
Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and skip-the-month feature. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I had to go in the store three times to get the correct price for my items purchased. I also received an online purchase with missing items and did not have the best experience trying to get it rectified.
Hello Trudy,
We're sorry to hear you had such a frustrating experience. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julianne,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our website and products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad