business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
New York
1 review
0 helpful votes
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Horrible customer experience
September 1, 2022

I was really let down by Fabletics. The shorts looked good and were priced so well, but they need to work on their inventory and customer experience first.

I ordered some shorts but they came in the wrong size. After struggling to find anyone who would answer me from their customer service team, I finally found someone who told me the shorts were sold out and I'd have to wait a month until they're re-stocked. I thought it was crazy that a color as simple as black would take a month to restock but I went with it. When the month mark rolled around, I tried again and again, the shorts were sold out. No one on the customer service team could tell me when the shorts would be back so I wound up canceling the order entirely and canceling my membership.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Aidan,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Florida
1 review
0 helpful votes
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Long delivery time
May 15, 2023

I was driven to the site because of a sale that was advertised, than I was put on a monthly membership without my knowledge (yes probably on the super tiny small print) plus my item took over two weeks to be delivered

Date of experience: May 15, 2023
Lia B. Fabletics Rep
over a year old

Hello Luis,

It is with great regret that we received your feedback regarding the VIP membership and our shipping policy. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

North Carolina
1 review
0 helpful votes
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Very Disappointed
September 30, 2020

I order leggings and a sports bra in size extra-small. I received two pairs of leggings one was size medium (clearly wrong)! I called and asked for a return label and for them to ship me the correct product. They then shipped me a medium sports bra in the wrong color as well. I was so upset and disappointed! I have decided to skip each month for the foreseeable future.

Date of experience: September 4, 2020
Nelle P. Fabletics Rep
over a year old

Hello Megan,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Virginia
1 review
4 helpful votes
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I hope Kate Hudson sleeps well at night knowing her company just took $49.95 from a single Mom with two jobs. That's not very nice. It's very shady. I'm super bummed because I work in the fitness industry and I really like this brand but I feel like they totally bamboozled me in to the VIP membership, without explaining what it was or how it worked, and it wasn't until my bank account was debited $49.95 that I even realized I was a VIP member.

Date of experience: January 17, 2019
Ivy T. Fabletics Rep
over a year old

Hello Carrie,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

North Carolina
1 review
0 helpful votes
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Good products/difficult website
March 2, 2023

I ordered products for myself and daughters for Christmas. My daughter's were happy with the leggings. I like the quality of my leggings and sports bra I bought for myself. However the website was difficult to navigate. The process of requiring you to join a club just to buy clothing was very difficult and confusing. I personally do not need $50-75 worth of active wear every month. I would only repeat this if desperate for a gift.

Date of experience: March 2, 2023
Zeth B. Fabletics Rep
over a year old

Hello Belinda,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Colorado
1 review
0 helpful votes
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Experience w/ Fabletics
August 1, 2022

I have credits that build up b/c there is never stock in my size... i sometimes by items i don't need just b/c i have points and there is no stock in items i do need. Additionally, there is not a ton of variety in tops. Seem to be stuck in a rut w/ crop everything which i get is the trend right now but how about some classic/timeless pieces.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jodi,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Canada
1 review
0 helpful votes
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I've been a fabletics member for years and while I have no complaints with the product, I find their program model need to be revamped. There is no opportunity to purchase additional credits, the best offers for their black Friday sale were limited meaning I couldn't take advantage of the opportunity to purchase items on the site even though i am at the top of their membership benefit group. I was excluded from sales! How is that a benefit? I also have not received my birthday offer and have not been able to redeem my member credit from redeeming points. There doesn't seem to be much benefit to being a member. The website says that credits can be applied towards outfits or items valued up to $100 but that is not the case in practice. The website doesn't show accurately.

Date of experience: December 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lia,

Thanks for sending your review! Your feedback about our pricing/promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

New York
1 review
0 helpful votes
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Not what was pictured
January 4, 2023

I viewed the pants only, looked sharp, tapered, but not to tapered, good material, etc. So, I bought a pair.
When I tried them on, the waist fit, the length was good, but the room that was in the thighs of the pants was enormous.
The pants looked ridiculous on me. Very very disappointed. I will not order, or look to buy anything from Fabletics again.

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Gary,

It is with great regret that we received your feedback regarding the item that you've got. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

New York
1 review
0 helpful votes
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Hated my print
April 4, 2023

When I eventually opened my order which came in separate packages, I hated the printed 1 tremendously... it didn't fit well either & it had no pocket... which is my main draw to your product. I had called also to find out what happened to my order, I didn't realize it was coming regular mail. As mentioned in my original share, I am 4' 11" and was concerned about the fit... well the large fit but gathered at the ankle & the medium was great at the ankle but was lacking in the waist area. 1 legging had my valued pocket & the other had a pocket that might hold 1 debit card. With my busy schedule I had not returned the ugly shapeless print & I suppose it's too late now. My focus is not on ordering more at this time.

Date of experience: April 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Linda,

We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

GB
1 review
3 helpful votes
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Do not buy for them
June 10, 2017

Do not buy from here. The quality is poor for the price. The customer service is awful, you can never get hold of anyone and when you do you get cut off. They hold on to your money as it takes so long to get a refund. They also get you to sign up to a VIP programme that takes money from your account with out you realising. I will never use this company again.

Date of experience: June 8, 2017
Samar B. Fabletics Rep
over a year old

Hello Jemma,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with Fabletics. We value you as a member and want to make things right! A member of member service will email you within 48 hours.

Best,

Samar

Texas
3 reviews
0 helpful votes
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Same old stuff
December 1, 2021

I have been dissatisfied with the lack of creativity concerning the designs. At this point I don't need anything new as my wardrobe is sufficient.

I was disappointed in the complicated return policy. By accident, I ordered two of a style and I was disappointed in the complicated return policy. I was forced to give the second outfit away.

I do not plan on ordering anything new for awhile.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Kye,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Louisiana
1 review
0 helpful votes
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Placed a order automatically
December 1, 2021

I received a email saying my order had been placed. I logged in thinking someone hacked my account but saw it was shipping to my house. I called customer service right when i got the email saying it was placed and she said there's nothing she can do it already left the warehouse ( i don't know how it left the Wearhouse that quick) and i told her i didn't place that order and she said it was a automatic thing for back in stock. I do not remember ever hitting that option and I would never buy that jacket. I feel like if there's a "notify me when in stock" then you should notify the person not just place the order for the $80 jacket that i didn't order. She said i would have to wait to get it and then return it and wait for a refund. So now with the holiday season im out $80 for a few weeks waiting on that. The most inconvenient experience i ever had with a website.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Chelsea,

Thank you for writing a review! We are sorry to hear about your negative experience with our website. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

South Carolina
1 review
3 helpful votes
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Steal your money
March 17, 2018

They, unknowingly, charged me for a monthly VIP membership. When I tried to get over the $500 back that they stole from me, I only got back $100 and then a "complementary" $50 gift card. The gift card is only good for some of the clothes, so in reality I received less than 1/5 of the money they took from me

Date of experience: March 13, 2018
Netherlands
1 review
1 helpful vote
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I wanted to order 2 leggings (which I did) and apparently I automatically enrolled in a 49,95 monthly membership... customer service said- didn't you read Terms&Conditions? Like what? If you enrol people in such subscriptions- make it very obvious an noticeable for people! They said- after your purchase you got an e-mail confirming the enrolment and how to pause/ cancel it- I didn't get such an email, I got one only when the money was already payed. I realised it now (when 2 months had already been paid), so I will only get back 1. So they literally took 49,95 from me. I mean- cmon! Please give me the first payment back as well... Bcs I think the shop it self is fine- just don't hide such things or make them waay more prominent. *******

Date of experience: February 15, 2021
Cole N. Fabletics Rep
over a year old

Hello Stefanija,

Thank you for the feedback! We are sorry to hear that you dislike the monthly member credit usage policy. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Illinois
2 reviews
1 helpful vote
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We ordered $24 of shorts. Apparently they signed us up for a monthly membership fee of $59.95 with no notification whatsoever. It wasn't until after two months we noticed the charge. I suppose they can quality for one star because the shorts are good, and they are supposedly refunding us the money quickly.

Date of experience: June 10, 2023
Illinois
1 review
1 helpful vote
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Scam
February 2, 2018

Beware of the monthly service charge thats nowhere stated. They owe me close to $100 bucks and its been a fight to get it. They claim theyve issued me a refund and Ive yet to get it. Order was placed back in December. Its a shame Kate Hudson is associated with this company

Date of experience: January 30, 2018
Sherry E. Fabletics Rep
over a year old

Hello Jessica,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Arizona
1 review
0 helpful votes
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Comfortable Clothes, bizarre subscription system.
November 4, 2022

Look, I have nothing bad to say about a single piece of clothing so far. But the clothes probably aren't ethically made, the bottom tier employees doubtfully get paid a fair wage, and the subscription based method of creating brand loyalty is scummy.
But the clothes are good and bringing Lizzo in was smart because I'm here now.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Vivan,

It is with great regret that we received your feedback regarding our VIP program. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

New York
1 review
0 helpful votes
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QUALITY
January 1, 2023

I'm very pleased with the service and quality of materials. Prices are decent, and even amazing when on sale. I'm a fashionuer. Accordingly, most women don't wear your outfits to the gym. Yet, I do! Fabletics quality, unique, eclectic and eccentric designs motivate me to go to the gym and work out hard!

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Sheila,

We are happy to be a part of your motivation to stay fit and healthy. Have a great day!

Best,
Renz

New York
1 review
0 helpful votes
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Scammed!
June 9, 2021

I ordered 2 tights which I have to say I love. But I didn't realize after the purchase they been charging my account every month $49.95 without me knowing! I have no idea why? I just reported to my credit card company. Highly disappointed! I would've ordered again if it wasn't for this.

Date of experience: June 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Damaris,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Canada
1 review
0 helpful votes
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My title says it all. These are quality clothes at a great price and they come in TALL! People sometimes complain when pants are too long, but for us tall women, you can't add to pant length, but you can hem them. Fabletics clothes are great. Delivery is quick. Returns ARE PAID FOR! I now have a great varietyof them. Thank you for this product. They are my go to for working out and comfort.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mary,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz