business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
Follow Kayla J.
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Fabletics is great!
June 1, 2022

I've been a VIP member for over 2 years now maybe longer. I just like their style of how they do things. They consider women AND men. They consider inclusivity. It's easy to skip the month (as I do frequently) but then you can still purchase if you want to. They always have new deals going on. Shipping doesn't take forver. The fabrics and style are always crazy comfortable whether it be for lounging or working out. It's honestly like lululemon but without the ridiculous price attached. Love this company!

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kayla,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Texas
1 review
6 helpful votes
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Clothing okay. I have about 6-7 months worth of outfits. All okay, but I can honestly get better quality from TJ Maxx/Marshall's. Comfy though and very different in style. In regards to cancelling- I called in the morning (8:30AM CT), very little wait. They did go through the dialog (mentioned in a different post) trying to dissuade me from cancelling, but when I told them "I don't have enough money to afford" (which is true- $50 is a little steep for some for 2 articles of okay clothes) I think he felt awkward enough not to press the subject. Just a tip for anyone cancelling. Fairly painless when you put it honestly. Overall, I am glad to be uncommitted to the website. For a while I hadn't even gotten a reminder email so I kept getting the charges on my account :(. Kate needs better operating/business practices if she wants to keep this brand/Company profitable.

Date of experience: September 9, 2015
Illinois
3 reviews
13 helpful votes
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AWFUL
August 11, 2014

AWFUL. Will charge your card monthly unless you 'skip' your outfit between the 1st and 5th of every month. Will not even let you cancel your account unless you call them. Even chatted with an online 'representative' and they told me I can not cancel online and I need to call them. If I signed up for my account online, I should be able to cancel online. What a scam. I wish I could give Fabletics zero stars. Never been more disappointed and disgusted in a company.

Date of experience: August 11, 2014
Kentucky
1 review
0 helpful votes
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Poor customer service
January 2, 2023

Waited weeks for a package of Christmas gifts without any update to shipping status beyond a label having been created. I called Fabletics and was made to hold for 10+ minutes to connect to an agent and then to have my situation researched. I was given a refund for many of my items because the time period between purchase and my call was too distant. They had already sold out of the items I had paid for. I was rudely told multiple times that I should have called sooner. Not sure how the responsibility falls on me - the customer. Being that it was within a few weeks of the holiday, I couldn't find anything from Fabletics and had to take my business elsewhere.

Date of experience: January 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Emily,

We regretfully note that we have received your comments regarding your purchase. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

GB
1 review
7 helpful votes
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I foolishly joined the VIP programme last year. After realising how it worked I rang them to cancel my membership. Managed to get 60% of my credit back. After making a purchase with the remaining 40% of funds before christmas I now see that they have taken another £44 from my paypal account in January- Fraudulent!
I have just set up a dispute with paypal over the transaction and have blocked fabletics as a pre-approved vendor... Whish I wasn't aware that I'd even done!
How anyone can hold their head up in public as the owner of this company astounds me- Kate Hudson should be ashamed of herself.

Date of experience: February 2, 2017
Utah
1 review
9 helpful votes
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Advertised full outfit for $25. Yet they didn't have any of the styles that come at the discount or sales prices in my size. Tried logging on with several different names and different sizes just to see what would happen and yep it happened again. Full price items are the only thing found in my size whether I am under my medium or my large pseudonym. I actually tried calling them and they were so rude that even if it wasn't all a misleading scam, I wouldn't ever do business with them. Found out later through reading other reviews that I really dodged a bullet by not doing business with them. Any company that keeps there business practices in the fine print is not worth doing business with.

Date of experience: November 10, 2014
Michigan
1 review
0 helpful votes
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Fees high and feeling like it's overpriced
August 8, 2022

I kind of feel ripped off being charged a monthly fee saying that I can get something for $80 worth. Can't imagine a sweatshirt or a pair sweatpants or leggings being worth $80. And then when I have my daughters look it says they can get things for $23 where I just got charged $54. Very discontent and upset about this whole process

Date of experience: August 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kelly,

Thank you for taking the time to provide us with your thoughts on the VIP Membership fee. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Texas
1 review
5 helpful votes
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Absolutley horrible, never did i see or was aware they were going to be taking 50$ (actually 70$ for me since im Canadian) out of my account every month for literally nothing! They advertise that its a free membership and that you dont have to spend ANY money yet they just take money from you if you dont "skip the month" which i was never informed about as when u first purchase something ur able to join the membership for FREE and does not say anything about a monthly charge. AND you have to remember to skip EVERY month?! Whos got the time!? Kate hudson is scammer and there is no reason she needs any more money but takes the money from people withtout disclosing all the information. Shame on you kate hudson whatever it is ur famous for (acting? Barley.)

Date of experience: May 22, 2019
Ivy T. Fabletics Rep
over a year old

Hello Isabella,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Canada
1 review
12 helpful votes
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I ordered 100s of dollars from them over 8 months but last time they didnt ship for 9 days and when I called they made it seem like it was my fault even though I was never informed of the problem. They offered me 20% off my next order as if that would make it any better and then now I keep getting charges to my account. Customer service line never answers or disconnects half way through

Date of experience: July 28, 2018
D M. Fabletics Rep
over a year old

Hello Faith,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Florida
1 review
0 helpful votes
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My Experience with Fabletics
May 2, 2023

I enjoy shopping at Fabletics for clothing to work out in. The collection is vast, and the quality of the clothing is excellent! The only negative I have is that when I order online through my computer, the checkout always knocks me out and says my cart is empty. So if I want to order, I must do so through my iPhone.

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Debbi,

It is with great regret that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Idaho
1 review
0 helpful votes
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Just worn out
October 4, 2020

All the leggings I've ordered from fabletics are amazing and good quality. I'll exercise and dance in them all the time, but I recently ordered some joggers/sweatpants and the stitching has completely fallen apart in the crotch area. I only wear them at home for relaxing and so I don't know why they've work out so quickly. It's a shame. They're so comfortable.

Date of experience: October 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Abigail,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Wisconsin
1 review
0 helpful votes
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Fantastic Clothing
September 1, 2022

Ever since I joined Fabletics I have loved everything I've ordered. From their sweatpants to their golf polos. Everything is fantastic quality and extremely comfortable. The only reason I can't give it 5 stars is Because of their shipping delays. My orders have always been delayed by a week +, and sometimes take 3 weeks to arrive. I understand the world we live in now, but I wish they wouldn't give me an expected delivery date so soon knowing it will be at least another week before it gets to me.

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Colton,

Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Ohio
1 review
0 helpful votes
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Deceptive practice!
August 19, 2022

This compony lead me to believe that i was purchasing three pairs of underwear for a little over twelve dollars! Far from the truth! You have to become a member to receive that so-called deal! Needless to say i won't be buying anything from them EVER AGAIN

Date of experience: August 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

New Jersey
1 review
0 helpful votes
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0 Stars
July 5, 2022

Was very annoyed after learning I was paying for a "membership". That alone will likely be the reason I never purchase again. In addition, going on the BBB website and see every complaint being the same as mine. How is it still the case that this is going on? Until the company develops some kind of sense I will not be a customer.

Date of experience: July 5, 2022
Renz A. Fabletics Rep
over a year old

Hello Sean,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Georgia
1 review
0 helpful votes
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Love the underwear
August 22, 2023

I love the product that I purchased. Very comfortable and soft. I did not intentionally select the high priced VIP plan. Fortunately, I was refunded the two automatic debits I incurred. Customer service was very prompt in responding to my concerns. Refund was quick and hassle free.

Date of experience: August 22, 2023
Lia B. Fabletics Rep
over a year old

Hello Adrienna,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Kentucky
1 review
0 helpful votes
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Items are not stocked
December 1, 2021

I have been a member since spring of 2020, I have tried multiple times to order running shorts, and I have still to this day never been able to get a pair. Other items that I want are also often out of stock, particularly petite sizes, and I try to order on the first day. The products are good, but I often end up having to skip a month because what I want is rarely available. In fact when I do order, I'm usually settling for
Something else (typically something on sale) and not what I want the most. I have thought about canceling multiple times, but have hung on in hopes that this will improve. I have however found good prices when things go on sale and have ordered many tanks at a reasonable sale price. I wish there were more running shorts regularly stocked, and more petite leggings.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Cassandra,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred size and style. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Canada
2 reviews
0 helpful votes
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It's easy to skip a month and order when we you want if you don't want to pay the monthly fee. The clothes are great quality and I've enjoyed everything a lot so far. The fit was correct to my measurements and there is great size inclusion

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Meaghan,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Kansas
1 review
0 helpful votes
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Membership is a scam
November 1, 2022

I strongly dislike giving people wild mark downs to join an auto draft membership. The clothing is wildly overpriced to begin with. Even the discount you get with the membership, the outfits aren't worth $49. I don't like the way outfits are paired, forced into getting outfits I don't like just for the sake of using the credit… because everything is out of stock in my size. The 7/8s pants are ugly, find it odd there's only a few in store or online in full length leggings. If they can afford to sell leggings 2/$24, there's no reason they should be regularly priced at $85 for a single pair. That's greed and manipulation for a $49 auto draft monthly.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Kelley,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

New York
1 review
11 helpful votes
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Do NOT sign up
February 4, 2015

Do NOT sign up. Clothes are undersized and cheaply made. Cannot reach anyone at customer service and will be contacting my credit card company to deal with them. Cannot reach anyone to cancel the VIP service. Will be sending things back with a return to sender sticker..

Date of experience: February 4, 2015
Virginia
1 review
0 helpful votes
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Never buying from the company again
December 2, 2022

Had a membership but never had anything that I liked. Styles are all the same. Tried the store and they had very little inventory. Ordered some items and they sent them all to the incorrect address and didn't send exactly what we ordered. Always a frustrating experience

Date of experience: December 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Andrea,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz