business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Iowa
1 review
1 helpful vote
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Great clothing, poor service.
June 12, 2020

I'm disappointed in the fact that I forgot to "skip the month" one month (really, I missed the second, "yes I want to skip the month" box), but can't use the money you took from me for sale promotions. What?! Come on. I have to buy things at full price, why is that money not as good as a new/different $49.99. Honestly, very frustrating and enough for me to "quit" fabletics - but I have to wait until you have my size in stock on a $49.99+ outfit on the first of the month. There are plenty of other brands that don't have the same stipulations for what specific money can be used on what specific products.

Date of experience: May 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Kim,

We appreciate the feedback you shared! Our deepest apologies for any inconvenience this may have caused you. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Colorado
1 review
0 helpful votes
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F*ck you
March 10, 2023

These dipsh*ts must have some really fine print. I signed up to get the 2 for 24 deal not knowing these kleptos would rip 60 dollars out of my account each month without even sending me an email to let me know. I've lost my hard earned money to this deceitful company.

Date of experience: March 10, 2023
Zeth B. Fabletics Rep
over a year old

Hello Tristan,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

New York
1 review
6 helpful votes
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They take advantage of the buyer, made money off of people's trust. Policy and customer service designed to be avoidant, and they will not keep their word in offering to cancel your account. They trick you into blindly authorize bogus charges for clothes you can buy for 5-10 bucks at any outlet store with the same quality. Kate Hudson you really gona sell us out like that?

Date of experience: October 21, 2015
North Carolina
1 review
0 helpful votes
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I've had a few challenges: 1)somehow ending up with two accounts that they couldn't merge - so I just lost credit / status for the level I was actually purchasing at 2)the bras are terrible - they need sizing for bustier ladies, so I try to avoid purchasing the bras 3) shirts are HUGE - I had to go down to an xs to get something that didn't look hideous on me. That said, the quality of material, especially in the shorts and leggings, is very very good for the price. When I first became a member the outfits were super cute and fit my workout style. I purchased a couple of jackets that were awesome also! Now they are branching off into sleepwear and swimwear and stuff I'm not interested in buying from Fabletics. Seems like they are losing their way as a company.

Date of experience: May 26, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Anna,

Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with our service and your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Maryland
1 review
0 helpful votes
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Enjoyable shopping experience!
February 18, 2022

The employee I worked with was very helpful to find what was pared up and find things in my size. The other employees also helped if I had other questions. They worked well as a team. My husband was also able to have a seat while I was being helped. With spring and summer coming I would like to see some running shorts.

Date of experience: February 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Hilary,

We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

California
1 review
0 helpful votes
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Amazing!
June 13, 2024

I had a great time shopping on the website. It was easy for me to find what I wanted and the photos did a great job of showcasing the product. Overall a very seamless experience!

Date of experience: June 3, 2024
District of Columbia
1 review
0 helpful votes
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Cute designs, poor quality
October 1, 2020

I have bought a lot of clothes from Fabletics, and I'm a very active person. The outfits that are suitable for high impact are limited in number and have less aesthetically pleasing designs. They also tend to start falling apart—stretching, holes, rips at seams, unraveling seams—within 3mo of use.

Date of experience: October 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Breah,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Colorado
1 review
5 helpful votes
Follow Darya M.
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I've been fabletics member since January of 2017. Everything went well with my first order (great price, great quality). I've successfully skipped February, but March... They are stating "skip a month before the 5th and you won't get charged". I've skipped a month on March 3rd! And still got charged. I will cancel my membership as soon as possible and will NEVER sign up for this bullsh*t! You can do much better Kate Hudson! Also why we can't cancel membership online and have to deal with live chat and calling customer service?

Date of experience: March 9, 2017
Florida
1 review
0 helpful votes
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Sweat pants
January 12, 2022

During a sale I purchased sweat pants and a top. Both were of very good quality and I especially love my sweat pants. The only problem was I didn't realize by purchasing the items that I became a member until I got the first withdrawal of $49.95 from my account. I called the company and they were very polite and courteous. They immediately discontinued my membership with no hassle. Excellent customer service

Date of experience: January 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Carol,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Canada
1 review
0 helpful votes
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Great clothes but poor size availability
April 19, 2022

I've been a member for over two years now and have really enjoyed the quality of clothes that I have received from Fabletics. I use them often for my workouts and everyday wear. I like being able to see how the clothing will fit on different body types and the wide range of clothing beyond leggings (bras and outerwear).

I find it challenging to find descriptions of the legging types, especially how the style-type has changed through the years and trying to find comparable styles to what I have previously purchased. Availability of colours and sizes is challenging to say the least. I also very much dislike the subscription business model. I don't need clothes every month and find it to be a huge annoyance to have to opt-out every month and/or risk being charged a credit. This model would be one of the only reasons I would discontinue shopping at Fabletics because otherwise their clothes have been fabulous.

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jill,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Maryland
1 review
5 helpful votes
Follow Kate L.
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I was very excited to try Fabletic's leggings when I saw the 2 for $24 deal. I thought it was a promotion to allow a broader audience to try out the brand since it's relatively new. I got the leggings and loved them. One month later I see a $49 charge on my checking account to Fabletics and initiated an online chat to inquire, thinking it was a mistake. I waited over an hour for someone to start chatting, and no one did. I finally ended up calling and getting someone on the phone after about a five minute wait. The girl who answered explained that I signed up for a VIP membership, which was not at all clear when I purchased the 2 for $24. I feel like they intentionally made the VIP deal's terms and conditions difficult to find. I asked the girl to cancel because I no longer wanted to support a company that would treat its customers like that. It took her a long time to agree to cancel but she finally did. The leggings are nice, but it was definitely not worth all of that.

Date of experience: February 9, 2018
North Carolina
1 review
7 helpful votes
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Rip off
August 27, 2017

I've been wanting to order for a while... Saw a demi Lovato outfit I loved so I finally did... Came in the mail and the idiots made it wrong. It was the high waisted legging outfit with the cross cross and the morons sewed one of the bands twisted so it doesn't lay flat at all when I wear it... It stays rolled up. Oh and PLUS the VIP membership is a SCAM! They take $50 out of your bank account every month after your first order as a "credit" on their account. So shocked Kate Hudson would be the face of this brand. I'll stick to my basic reliable Nike leggings from now on. Oh and also the bra that went with the outfit offers 0 support! More like a club wear top

Date of experience: August 25, 2017
Samar B. Fabletics Rep
over a year old

Hello Jolene,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Virginia
1 review
1 helpful vote
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I canceled my subscription over the summer bc of the monthly charges; I simply could not afford to shop with them anymore and thought it would be a simple cancelation process. I was wrong. I called the help number to cancel my subscription at least twice with the reassurance it would be handled but ended up getting billed twice more after that and have noticed they've been trying to bill me since then despite having canceled. I've tried logging in with my old account information but nothing seems to be amiss, it says I've cancelled, yet I keep getting these notifications. I liked their products but if this is how they treat their customers then it's not worth the trouble. (Why do I have an order ID? I haven't ordered anything in MONTHS)

Date of experience: November 5, 2019
Cole N. Fabletics Rep
over a year old

Hello Renee,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

North Carolina
1 review
0 helpful votes
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Good brand/no stock
April 19, 2022

Fabletics has awesome workout gear and lounge wear. I love their styles and durability of the clothing. Problem is they never seem to have stock in the clothing I like (all of it). When they do get stock in it last for about two hours then the only size left is 3xl. They also have very little stock in their brick and mortar stores for men. They only have basic colors like blue, black, white, grey in stock at the local store. Other than that Fabletics is GREAT!

Date of experience: April 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dexter,

Thank you for taking the time to leave a review. We are very sorry to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Australia
1 review
19 helpful votes
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Absolutely will not shop again. Fabletics aren't transparent about the month by month member fees which for me turn out to be over $70.00 AU. All i wanted to do was purchase my outfit but tge sneaky disclaimer signed me to a hefty monthly membership fee. And, those so called 'member credits' disappeared into thin area. Fabletics needs to thoroughly investigated by the consumer watchdog.

Date of experience: January 13, 2016
Louisiana
1 review
0 helpful votes
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Somewhat satisfied
November 1, 2022

I have been a long time VIP of Fabletics. My only frustration is when I try and skip a month. The system won't let you do it on your phone, on the app, or on an ipad. You can only do it on your computer. You can't even skip a month by calling (I've tried when I've been travelling and away from my computer!). That is super frustrating. But I do love their products and have been happy with most everything I have bought from them.

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Catherine,

Thank you for your review. Our Member Services Team will contact you right away to assist you with your skipping concern.

Best,
Renz

Michigan
1 review
1 helpful vote
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Not what is promised
January 1, 2023

Fabletics has awesome advertising, but the merchandise shown is almost never available in the sizes needed. If you find the pants, you can't find the top.
When you do finally order, they don't show up for more than 10 days.

I keep thinking it's me, that I'm not following when new stuff drops, but it seems it would be a priority to show people who are members the good stuff first.

Just talked myself into canceling my membership. I shouldn't need to wait.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Julie,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

California
2 reviews
0 helpful votes
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Dissatisfied
November 4, 2022

I bought a pair of leggings to work out in. They fit perfectly and were so comfortable. I wore them 4 times, had not washed them yet and they ripped on the seam. They also had no pocket for a phone. I also bought a sports bra. It also fit perfectly and was very supportive. But the padding is always moving around and extremely difficult to properly replace. And when I wash it, they fall out. I also bought a tshirt. So far, no problems with that.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Christina,

We appreciate the feedback you shared regarding our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Colorado
1 review
1 helpful vote
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The worst
June 12, 2018

I cancelled my account in Feb. And I've been charged every month since. I spoke to multiple representatives and then was charged twice in a month. Worst company ever. DO NOT JOIN VIP. The clothes weren't even worth it.

Date of experience: June 12, 2018
D M. Fabletics Rep
over a year old

Hello Zaphira,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Pennsylvania
1 review
0 helpful votes
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Honesty is Key
July 1, 2022

Clothes are decent quality although after a few washes they go downhill fast. Size is all over the board. A medium in one pair of shorts is far to small whereas a large in another style would be big on Andre the giant… Im 5'10" the hoodies on their models who are 6'3 say "medium" and reality it's closer to a normal XS. I got an XL hoodie and after one wash it shrank far beyond a small. Also returns… I returned an item from the monthly subscription of $55 bucks with shipping, they returned $2.88 on my credit card for half of my order that was sent back.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Bobby,

We appreciate the feedback you shared regarding our product quality and sizing. Our Member Services Team will contact you right away to help you.

Best,
Clark