business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Illinois
1 review
0 helpful votes
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Fine service, awkward fitting product
May 29, 2022

I used to be a VIP member, but it honestly was not worth it to risk of forgetting to skip every month. For my last purchase with a credit I had (from forgetting to skip), I bought a tennis dress. The product was ok, but the shape of it was not flattering at all and it was weirdly loose in some places. Overall, delivery and service were fine, but I just don't think it's worth it for the product.

Date of experience: May 29, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Adrienne,

Thank you for writing a review! We are continuously striving to satisfy our members’ needs as much as possible, especially with the fit of our product. Our Member Services team will get in touch with you shortly to assist you further.

Best,
Dean

Missouri
1 review
0 helpful votes
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$#*! off
June 13, 2024

Well- since I canceled my subscription and unsubscribed to your emails and I'm still getting this asinine survey bull$#*!- yeah seriously dissatisfied. $#*! off.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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THE FIT OF THE SHORTS AND PANTS
December 5, 2022

In short i have big thighs and the fit of the shorts any of the models i bought all feel restrictive and uncomfortable after prolonged use. The pants showed my crotch area way to much anytime I'm in a deep squat or standing. I bought large size to avoid this and had to pull my pants down just to avoid the embarrassment as I taught class.

Date of experience: December 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Freddy,

Thank you for writing a review regarding the items that you got. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Pennsylvania
1 review
11 helpful votes
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SCAM! I cancelled my membership on Jan 9,2015 received my credit on Jan 11,2015 and was completely satisfied. What I didn't know was that in February they charged my card another $49.95 and did it again in March! Since the account was cancelled, so I thought, I figured I didn't have to check my bill that a closely, but think again. I called today and the customer service rep on the phone was so rude and kept talking over me. After I asked to speak to a supervisor and put on hold for a few minutes she came back on to tell me that no one was available to speak with me but she would issue my credit but was still trying to convince me to us my 2 credits of 49.95 to purchase an outfit! Kate Hudson you should be ashamed of yourself! Karen(new Jersey)

Date of experience: March 8, 2015
Georgia
1 review
4 helpful votes
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I ordered from fabletics only once. I got a pair of leggings. The first time they sent me the wrong size. Returned it. The second time they sent me the most disgusting dirty pair of leggings. There was animal hair, and the crotch was crusty! Yes, someone wore the pants, returned them, and disgusting fabletics actually RESOLD THEM! I threw a natural mf fit and got a new pair with rush delivery (still took 5-7 business days) and compensation for my inconvenience. When I received my THIRD mf pair (2.5 months later) there was actually a hole up near the waste band! I couldn't even believe it! I will never ever ever buy from this company and severely will not recommend this to anyone, ever!

Date of experience: February 24, 2017
North Carolina
2 reviews
0 helpful votes
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Unprofessional customer service people.
December 4, 2023

My shipment never arrived, dealing with cs was a nightmare. Always promising to call me back snd never did. This went on for months. Each time I called I was given different information, You can never speak with someone from the USA. I'm never ordering from this company again.

Date of experience: December 4, 2023
Allison C. Fabletics Rep
over a year old

Hello Susan,

Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Georgia
1 review
0 helpful votes
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Shirts
August 14, 2023

I've been ordering from Fabletics for years. The pants remain terrific, however, I've been disappointed with the shirts the last few I've ordered, either they are too short or then hang too low below my armpits. I have shirts that are still in good condition from years ago, these are my go to shirts. I think the newer shirts are lacking. I will continue to purchase my pants and sports bras but will be getting my shirts elsewhere.

Date of experience: August 14, 2023
Allison C. Fabletics Rep
over a year old

Hello Andrea,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Canada
1 review
8 helpful votes
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Had a similar situation to most others. Signed up, ordered an outfit, thought I had read the fine print, received the lovely outfit. Happy customer. Until I got an email giving me additional time to skip my November outfit. The email was the first I had heard of skipping months. I even half signed up again with a different email to make sure I had not missed the fine print. The VIP membership information was not clear. My call to customer service to cancel was a bit frustrating but I was firm. The sales rep explained a lot more detail over the phone of how things work but I was already ticked with the lack of transparency from the beginning. I no longer trusted the company to continue giving them my business.

Date of experience: November 8, 2014
Virginia
1 review
0 helpful votes
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VIP Status is a rip-off & others
August 4, 2022

2 stars for design
2 starts for quality/innovation
1 star for cost
2 starts for transparency
4 stars for hype; Do not believe the hype

The VIP status is such fine print; so, my bad for missing it. A subscription model for clothing is the best cash cow gimmick in the industry and I fell for it. Once you opt out of VIP status, the only option is store credit - good luck using the credit on the overpriced items.

Will not return and will ask others to go elsewhere.

Date of experience: August 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Geoffrey,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

South Carolina
3 reviews
0 helpful votes
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Disappointing in Fabletics
November 4, 2022

Fabletics employee tried to convince me I could still keep my membership. I am disappointed in the merchandise ie same styles and very unlivable colors and styles. The catalog devoted to plus size patrons is demeaning to large women. The models are not well groomed and look like " street walkers".
Just not my style.

Date of experience: November 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Maureen,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Maryland
1 review
0 helpful votes
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Overhyped
September 30, 2020

Even slightly larger sizes are non existent in the pretty colors and prints(anything above a large was marked as sold out, lucky for me I needed black). I received 1 email for shipment, but only 1 pair had shipped and to call to find out about 2nd pair, she seemed like I should have known they shipped separately, but that was not in the email.

Date of experience: September 1, 2020
Nelle P. Fabletics Rep
over a year old

Hello Cynthia,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Virginia
1 review
2 helpful votes
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It is unfortunate.
March 1, 2021

I was considering purchasing a couple of pairs of leggings. After the ad I saw today, no chance in hell! Just what I want is for everyone and their brother to feel that they can assault me just because I am wearing a particular article of clothing! The chucklehead who came up with that ad should be fired and the company should just fade away!

Date of experience: March 1, 2021
Cole N. Fabletics Rep
over a year old

Hello Donna,

We are sorry to hear about your experience with our products! We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you

Best Regards,
Nelle

California
1 review
0 helpful votes
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The shirts were ruined my whole experience.
March 1, 2023

I really like the jogger pants and they fit great but the size in the two shirts was completely off. I ordered 2XL which always fits me a little loose with every other brand but these shirts were skin tight, something I would never wear in public and not comfortable to try to wear indoors.

Date of experience: March 1, 2023
Zeth B. Fabletics Rep
over a year old

Hello Carlos,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

New Hampshire
1 review
0 helpful votes
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Duped!
March 1, 2023

I was duped into "joining" Fabletics including an unauthorized automatic monthly credit card payment which I absolutely did not want. I canceled immediately. Shame on Fabletics. They owe me $59 which will be the last transaction myself or anyone I speak to will have with Fabletics.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Bill,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Not made for normal woman
May 1, 2023

Every size I ordered did not fit well. I am a size 12/14. I tried XL and XXL and everything fit so poorly for a normal size woman with hips and a waist. I even tried the scrubs and they fit horrible! My scrubs from Walmart are so much better. This company needs to do better. The bras I ordered in XL fit like a small. My 13 year old daughter can wear them and she is a size 2. I have reached out to many people at the company and never heard form anyone. It just shows that they just really want to make money off people instead of make clothes that actually work for normal people.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Christine,

Thank you for providing feedback about your experience with the product sizes. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Canada
1 review
0 helpful votes
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You'll lose money.
February 3, 2022

If you're thinking of joining the VIP membership to save money on something you want, just don't. You are far better off paying the full price for the item once.
They say it's super easy to "skip this month" but the button is actually kind of hidden and the email reminding you to skip if you want is a promotional email hidden in the middle of 50 more promotional emails they've sent you. I do really like one pair of leggings I got from them but the sports bras I got are sub par. They quality of the bras reminds me of the quality you'd expect from Zaful, Shein, or a similar site (but of course they are 5x the price). I also find that the inventory runs out very fast so the things I want they never seem to have. I have canceled my VIP membership but really, never should have gotten it in the first place.

Date of experience: February 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

California
1 review
0 helpful votes
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Great customer service
November 5, 2023

So far I have purchased several items of clothing. The shorts I love. They fit well and look great. And with the VIP offer the price was great. The scrub jacket I like, but don't love. It looks great, is warm, comfortable, and seems to be well made. My only con about it is the placement of the side/hand pockets. These are further back than I prefer. After leaving an ok review of the jacket, I received an email suggesting that I could return the jacket if it didn't meet my satisfaction. Because I like the jacket more than not, I kept it. That is really good customer service and shows that the command is reading through the reviews that are left. Great job Fabletics.

Date of experience: November 5, 2023
Allison C. Fabletics Rep
over a year old

Hello Alec,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Australia
1 review
14 helpful votes
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What a scam
July 2, 2015

Placed an order, very exciting as the clothes look amazing and the price was excellent.

Paid for the order. The called the customer support to cancel the membership shortly after as I cannot fit the monthly costs into my budget. They tried everything to keep me as a member and when I politely refused they said the order I had placed would be cancelled.

I paid for the goods and confirmed the order well before my phone call. They have no right to cancel the order just because I do not wish to proceed paying them for the upcoming months. Very disappointed and annoyed. Kept my membership so I can get the order i placed and paid for, but once it's received I will be cancelling immediately. Not impressed.

Date of experience: July 2, 2015
Ohio
1 review
0 helpful votes
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I don't like subscriptions
June 17, 2024

I wish I could be a member and place regular order without having to decline orders month when I don't want to purchase something. Otherwise I like the quality of Fabletic leggings.

Date of experience: June 7, 2024
Pennsylvania
1 review
0 helpful votes
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Meh
February 2, 2023

The website is way too slow to the point that it makes you not want to wait for it to load and I've tried it on phones, laptops, desktops. It's just not a very user friendly website. I didn't have a problem navigating the website, it's that the website is terrible. It's slow and also doesn't filter out the things that are not in stock even when you put in your size. The quality isn't the best and the prices keep going up. Last month for my membership before I cancel it.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Abbe,

We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks! 

Best,
Renz