I was encouraged to join the vip service for offers. Seemed fine until $100 was taken out of my account a d I realised I was subscribed to a monthly pay scheme. Nothing on my account on the website suggested this was the case and no indication of upcoming payment etc. I cancelled this through customer service (after a long winded serious of hard sell tactics) but was not refunded the monthly payment. Then my initial order was never sent- I asked a f they told me it was dispatched. I challenged this and then they says it was never sent and wasn't going to be. Then offered credit instead of a refund for a messed up offer. Only after insisting on speaking to management did my refund get processed.

I came across a fabletics store while visiting a mall in Delaware. I joined the club and received my first two pair of leggings. The store was clean, spacious and organized really well. I wished the retail location carried more larger sizes in all the styles carried in the store. I've only done used the online site once to decline the monthly offer. As a busy professional, I would like to see the "decline" option easier to select. If I wanted to make an actual purchase or bank the charge for a future purchase, I would do it in the same timely fashion as indicating I do not want to purchase anything this month. I do not like wasting time trying to find the option to decline for the month.

Had to buy something for xmas gift for relative, and evidently signed up for this "membership." Well, the outfit CHARGES your card and THEN sends an email saying you "could" avoid the charge--if you had done so 2 days earlier. When I called, they were absolutely ridiculous, and said they cannot reverse the charge. It's a ripoff; don't deal with the company. Disputing with my credit card, which is annoying enough.

I hate this website with the passion of a thousand suns. Virtually nothing on it works properly. I have never been able to adjust my size preferences since losing weight, but it wouldn't even matter because even though no matter what you start off with for sizes of items you want, then it shows you all of these great things and then when you try to put them in your cart it doesn't have your size. But when you started searching it was filtered to of course only find things in your size. It's infuriating. Makes me want to cancel my membership every time I shop, but I love the leggings enough that I haven't yet.

I rarely do reviews but when I feel that others should know of a great product/company that deserves it, I take the time.
Since my first order with Fabletics, I have always been impressed with the quality of the fabrics/materials used and the quality of workmanship to make the clothes. I don't buy as often and I would like but I do have quite a few pieces and they are comfortable, flexible, durable and most of all great looking designs/colors/styles/accents. They are typically my go-to choices when working out. I would have to say that my favorite thing is that the pants are not see through!

I've been a member for a long while, and it's surprising how little it's paid off for me. I've been disappointed in the colors/patterns offered each month for the most part. There are a lot of non-flattering colors for a pasty girl (pastel yellows, pinks, purples). I do have some staple items that I've worn for a couple years now - the midi, low impact bras and some older leggings. But for the most part, I've been slightly disappointed with the leggings (especially with mesh) - the fit and waistbands are inconsistent in how they feel and function. The styles of tops have been one-note. I keep the membership, just waiting for something in my colors or style to show back up but it hasn't happened. I accidentally earned all these member credits, and had to spend them somehow - wish it felt like something I was happier to put my money towards.

Because my boyfriend and I both opened accounts and they both had the same shipping address, Fabletics (in their infinite wisdom) decided it would be appropriate to cancel my order and close both of our accounts. It took over three weeks and multiple interactions with customer service to get our accounts reinstated. I have never seen a company so hell-bent on preventing their customers from buying their products. This was my #1 worse customer experience with ANY COMPANY -- EVER!

I thank Fabletics for responding. From a customer perspective, the whole debacle could have been avoided if Fabletics had made an attempt to reach out before unilaterally (and without warning) cancelling my order and terminating my account.