About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
They are almost always sold out of my size in any style and any color I would try to get.
I get credits building up and called and they tell my there will be a restock but apparently doesn't include mine.
The tights and bra fit great and I've gotten a lot of compliments on them.
I've always been a loyal customer of fabletics but being a VIP member has it's pros and cons. I tend to buy when I know I have credit in store for paying monthly and I tend to buy things I don't need. The quality of their products are really sublime and their customer service is terrific. I have no complains.
Fit very well. Comfortable and keep your legs and belly flat and smooth looking. Affordable price. I like all the choices in style and color. They have fast shipping also. Material is nice and thick and they stay nice after washing.
Hello Erin,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,
Ivy
Been a member for several months and still have trouble finding the place to "skip" shopping for the month. Last month I clicked through their email, did some shopping, and even put items in my cart---and somehow I still got charged for not doing my monthly shopping. It's infuriating.
Hello Heather,
We're sorry to hear that you had trouble skipping the month. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
Every purchase has been exactly what I was expecting or better. I love fabletics products.
I keep coming back for the quality and longevity of Fabletics products. I dislike how hard it has been to find full length pants recently, so I tend to snag a pair whenever a new full length style arrives. I'm definitely not disappointed with my latest arrival, pants fit great as always, the sports bra is ok, not great.
5'4,145lbs, 38C
I have so many fabletics items & yet I keep coming back for more. Their deals are just too darn tempting & I can't help myself. Customer service is amazing & the product itself is top notch, so I definitely recommend.
Hello Amanda,
We are glad you are enjoying our products and promos! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I always have great experience, now that I know what fabrics I love the most it's very easy to shop my size and know it will fit perfectly. My fav is the boost leggings I have them in almost every colour!
Hi Chelsea,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Pathetic how you have to call to cancel so they can beg you continuously to stay. I had to cuss out the lady that could barely speak English on the other end before they finally cancelled my membership. Sorry not sorry
Hello Alicia,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
The clothes are comfortable. The problem I have is the prices. First I do not like having to pay $54.95 for a monthly membership. That's high. Then that price only gets you 1 member credit that can not be used on everything. A lot of the things that you can use a member credit on don't even cost $54.95. Waste of money.
Hello Vanessa,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Do NOT buy from this company! Dishonest charging to my credit card for purchases I did not make. They try to explain by saying it is your membership fees. This is not okay; everything in this site is incredibly overpriced anyway.
I have received nothing but great service at the Tyson's Corner location. On multiple occasions the manager and associate were very knowledgeable and helpful. Being I am 6 ft tall and slender, I am very particular, both the manager and worker was able to point me to the longer leggings as well as the appropriate size in men's.
Hello La Tika,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I Love all my Fabletics gear! The only item I haven't tried is a sports bra. I love the fabrics & how many styles there are! If I order online my items come in a timely manner. I have a local store as well so if something doesn't fit as expected I can take it to the store.
Hello Amy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Fabletics said it is their company policy to take 45 days to delete your account. 45 days! They say it takes 24-48 hours for them to send you an email confirmation that they received your request to delete your account. Insane.
Hello Ross,
Thank you for writing a review! Your feedback about the account deletion time frame is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Store associates are friendly but I received different information regarding pricing from different associates which made the shopping experience confusing. However I like my purchase and am happy with the items.
Hello Emily,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Nelle
I felt into the scam trap like many others and I want my money back. They told me I had "free" credits I could spend so I made an order. It turns out the credits weren't "free" at all and I got charged for the lot. I now have to spend my busy day on the phone to try to cancel the membership which I signed up to without clearly being told that I was going to be charged £49 per month! And for average quality sportswear. The company is a pure scam, it should be fined by the authorities for misleading customers. Shame on you Kate H!
Hello Danila,
Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our Fabletics USA channel. Kindly reach out to our Fabletics UK team at 020-36953-831. We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.
You may also contact our Fabletics live chat UK team through this link: https://www.fabletics.co.uk/index.cfm?action=gmschat.main.
Thank you,
Chad
I hate that I see cute outfits online but when I go to the site it appears the inventory for existing members is different and limited. That is not fair and not good business. I've been trying for months to cancel but I have a hard time finding anything I like to be able to use my points.
Hello Andrea,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I placed my order as a birthday present to myself and I still do not have my order. Btw, my birthday is December 23rd. Customer service still refuses to look into this order until it does not move for 20 days. 20 days! They are blaming shipping delays, COVID-19 but I did A LOT of birthday shopping this year and those orders have all made it without issue.
The cherry on top: Their customer service is impossible unless you call.
Hello Natalie,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I do like them, I wish there were more styles and colors to pick from.
Purchased a piece but was very difficult online to get the proper price, very timely and honestly probably won't visit again, too much of a pain.
When I wanted to return it, that process was very good...rep was helpful. The piece was a velour top that was extremely short and didn't like so they did return with ease
Hello Cindy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Grace,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle