About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I find the website easy to use, great selections and I like that you can see different sized models in the clothing. I love my Fabletics leggings and sports bras! I wear them all the time, yet I haven't worn any of them out!
It's always so easy to shop online. It is very helpful to read all the reviews so I can make size decisions based on other comments. Fabletics is probably one of the best at getting it right when it comes to consumers shopping online.
Hello Sandy,
Fabletics promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,
Ivy
Ordered a swimsuit. Many days later, was sent a pair of joggers in size medium, which I cannot wear. Went online and customer service is refusing a refund, despite the fact that I did not receive the item that I ordered - this is illegal.
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My history with Fabletics has been as satisfying as a best friend relationship. I can count on Fabletics' to compliment and fit my style and lifestyle every time. Always there when I wonder what I am going to wear. I feel fabulous in them!
Hello Bobbi,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
I never received this order. Still haven't! I had to call the post office and spent about two hours to find out that they don't know where my package is and then call fabletics. Fabletics redid the order except the item I wanted the most is no longer available. Fabletics says that three of the four items I ordered will be here tomorrow--June 2--but I will believe this when I have the package in hand. Why on earth would fabletics trust the post office with delivery?
Hello Kristen,
Thank you for providing feedback regarding shipping. We have a good reputation for satisfying our members, and we want to keep it. We have a dedicated Member Services Team that is here to help you in anyway they can. Someone is sending you an email right now.
Best,
Clark
Workout shirts hold odor onto them. Rarely used and I've had to soak I'm vinegar already. Can't claim being odor resistant when it's the quickest foul smelling shirts I've ever purchased.
I was supposed to receive my package a week ago and still hasn't come. All of the tracking information is gone and hasn't changed since. I was excited to finally buy fabletics but I would never buy from them again because of this experience
Hello Iyonna,
Thank you for bringing this to our attention! We are sorry to hear if you still haven't received your order. We value your feedback! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I was ordering online, which is an easy process. For some reason, I was having trouble with my cart updating. I tried to do the chat box, waited 15 minutes with no response. I called customer service and had everything ordered and done within 5 minutes. It was very easy and the lady was very helpful.
Hello Ashley,
Thank you for writing a review! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I had to return my product and ask for a replacement as the item was too big. The website only gave me an option to replace with the same size. So I printed the return label and sent the product back. I called customer service to let them know I needed a different size, and they told me I had to wait on the new product to get here, knowing it was the wrong size, and do the process all over again. Even though they had not received the product yet! There was no way around it.
Fast Forward two weeks, and I still havent gotten the replacement that I have to send back to be replaced again. So frustrating.
Hello James,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order and exchange. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
I'm always so happily surprised with the quality, and true to size promise of fabletics! My leggings are perfect for running outside as well as withstanding heater power yoga classes. Fabletics quality and performance is comparable to other pricey competitors. I've been a VIP member for over a year and I'm always surprised with my purchase!
Hello Ashley,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
I spent what I thought was over $300.00 on the site and after waiting over a month, called to track my order, I was told there was no order! Be careful when placing your order! And, don't wait to follow up!
I'm so disgusted with my experience! Kate! I was a big fan, not any more!
Hello Rita,
We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
I have purchased many items from Fabletics. The items are of good quality; arrived quickly and arrived in good order. But I could never get a sports bra that would fit me. I am normal sized, nothing special according to size, but just could never get one to fit correctly. I really do like the leggings.
Hello Anne,
Thank you for sharing your experience with the items you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I loved Fabletics when it first came about. The workout clothes were fresh and fun. The perks were awesome and I felt I was getting a great value for the money. Over time, that changed. The website was always cumbersome, and a bit annoying. Clothes would appear in a search when my size wasn't available. That became more annoying over time. The styles tended to be boxy and short…not geared to people with long waists for the most part. The rewards program started out great (could get an entire outfit) to terrible (items that I would never want for a lot of points). Plus the points expires, which is crappy. Finally, I started to not like the styles.especially the celebrity lines. Fabletics became too gimmicky and woke. I am all for inclusion but I don't need a workout wear company preaching to me. Enough was enough.
Hello Julie,
It is with great regret that we received your feedback regarding the styles of the items and the rewards points we have. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
This company is awful! A complete SCAM! I hope Kate Hudson realises how crap the company she has put her face to actually is!
Like everyone else I have ended up having £44 taken out of my account which they call 'credit' for me to use when I like... yes that is how my money works! I shouldn't have to use it with them!
I rang their customer services and spoke to two people who were not helpful at all! They just read from a standard script and didn't speak to me about the issue I had!
I finally got them to cancel my membership but I am still trying to get my refund back!
To make it even worse, the clothes are awful quality!
AWFUL AWFUL COMPANY! AVOID!
My order has not shown up & when asked for help trying to find it as it has completely stopped being tracked & estimated delivery is no longer showing I was told to keep waiting & try to contact them again at a later date. I ordered May 1st & it is now the evening on May 19th.
Hello Chantelle,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the status of your order. Our Member Services Team will get in touch with you right away.
Best,
Allison
Everything went great except it os VERY hard to swipe theougj the product pictures. Please fix this. I had to try several times every time. The pictures just won't slide left. Very difficult and annoying.
Hi Claudia,
We value our members, and your feedback about the website is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Excellent, comfortable, durable and well made. Your items arrive in the mail in a few days. I wear mine everyday. Thank you Fabuletics for providing excellent service and clothing.
You could say that if the consumer buys into the VIP Membership than it's buyer beware - but the first time you order you really pay attention to the 'first order for $$' and don't necessarily see the part about it is going to cost you money every month. It's online shopping - why would you think you were going to pay $49.95 each month? It might not be a scam but it is misleading as you don't expect the very high membership cost. I'd advise not shopping at Fabletics.
I do like the clothes, but the service is not so great. It's been months and I'm still waiting on one of my orders, but I was already charged for it. I also had a return an item that I wanted replaced with a smaller size and we just couldn't seem to get it completed either on line or with a live person on the phone. The result was me sending back the item and not getting a replacement or a refund.
Hello Theresa,
We are very sorry to hear that you are not happy with the service we provided. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was scrolling to find a good deal after ordering my first set. I have added things in my cart, but decided not to go through after weighing that my monthly budget was off. Later after a couple of weeks I received a thank you email of my order and it was shipped. I couldn't believe myself! What on Earth! They could push through orders without my consent! Now I will have to wait for them to be returned! What a hassle!
Hello Desirie,
Thank you for sharing your feedback regarding the order that was placed on your account. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roxanne,
We are glad you are enjoying our website! We're also grateful you enjoy our unique styles and are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth