This order (Placed 10/30/24) was the first time - and it's happened twice since - that I went through the rewards shop in an attempt to redeem points for items listed there. In every instance I followed all appropriate steps but didn't realize until after the purchase was completed that I was still charged for the item in question. On the third occurrence (order placed 12/22/24) I called immediately to have the issue corrected. I was then told my only options were to cancel the order and have the customer service rep help me place a new one, adjusting the price as necessary, or wait until the order was shipped to call and receive a refund. I was never assured that they would try to fix the problem on the back end, simply offered a bandage work-around to address my specific order. In any case on this third occurrence I opted for the second solution offered, calling on 12/30/24 - the day my shipment arrived. When I called to receive the refund it was difficult to communicate the issue (despite the fact that the previous rep told me they were leaving copious notes on my account). When all was said and done I only received a refund for the item price, and not the applicable taxes and fees which were calculated with the item's price (which should have been 0, as it was redeemed for points) included.

I'm about fed up with the customer service experience here, and on top of the low-quality fabrics and construction issues I've been seeing lately, I'm thinking this isn't where I want to spend my money anymore.

Due to California wildfires my packages my address was restricted. Other companies were able to help reroute deliveries to a pickup site. Fabletics was not helpful. And I needed to wait weeks for them to receive the package they refused to deliver back to their warehouse before they issued a refund. They refused to reship a second order to my home address. Not helpful at all. Cancelled subscription. Will give a company with better customer service my money.

The website looks great but doesn't want to load or function properly. I was really excited for a Christmas sale you had to buy some of the slim fit golf pants. But every time I tried to go to the site to buy them, the site would error out and I wasn't able to get the pants. Frustrating.

I live in a colder climate and I would like jogger pants that were heavier material, and not sweatpants material.

I like the clothes that I bought in my introduction to Fabletics, but my experience since that purchase is always one of overpromising and under delivering.

I am still hopeful that I will be able to have an experience that will prove that wrong.

I love the direction Fabletics is going and I'm looking forward to the day they get there for me.

I've ordered multiple times, I always LOVE their clothing. Things run true to size a lot of the shirts are cropped but that's the style. Easy to cancel membership too. A wonderful company!

The biggest reason I have shopped with Fabletics if for leggings which come in long or tall sizes but very few are available in long now. For us tall folks, the longs aren't even long enough and often wear as though they are 7/8!

In the past few months I have also ordered items and received different ones without the option to get the right item as by then it is sold out. In returning the items the staff in the store didn't even ask if I wanted to get the right items sent - maybe they knew they weren't available.

I love the leggings but buy less now because your petite lengths are not really a petite size. I am 5'0 and ALL your leggings are too long. To the point that I have to fold them in at the ankle and with more wear they get stretchy. Then the crotch area hangs low and have to keep pulling them up. I've switched to Zella because they have capri mid calf length.

My experience so far has been a little disappointing. Fabletics has great styles. I'm great looking clothes, but the selection, and then the quality has been less than desirable. I'm bought some pretty expensive shirts, and they fell apart in the washer. Like I said every time I tried to go on the side to look for close my size. It's never in my size. If it's on sale, but it's always in my size if it's not on sale. Who knows how that works or if I go to the store and I want to be a new member than the sizes are available. I just think it should be available to members instead of just reserving some for new members. I understand that you wanna get customers, but if you don't take care of your existing, you won't have a customer base at all.