Local Summerlin store had very poor customer service for returns while experiencing technical back end difficulties and not being very apologetic or understanding at all! Long story involved which I won't elaborate on here. Then I find out some of my exchanges were executed as a store credit return without explanation that if the exchanged size did not fit I was left with a store credit not a refund even if in the designated time period for a return. Totally different experience with the Fashion Show location [where I decided to travel to in order to avoid the fact I would feel embarrassed to return to Summerlin store after the prior hassle I had there].
The company also charge you a %tariff in addition to tax I think it's 6% which I don't like as no other competing company does - it's outlined in your receipt and they give an explanation of what it covers so be ready for that extra fee on top.
That all being said, quality of clothing is really great and I love my purchases - everything is very well made. Prices are really great as a VIP if you wait for sales.
Even with no sale the VIP prices are in line with similar sportswear companies such as Gymshark and Amelia. This is an honest review.

I have noticed that for new customers they often get discounts for $20 leggings but as VIP's I pay $70 a month and the choices that are actually with my credits are very limited. And when I find something I like they do not have my size with is a normal size medium or they do not have "short" in leggings thus I can not purchase. I have also tried to purchase in store and all stores (three) I have visited in CA and NC do not have short in leggings. I wish I could use my VIP money to buy multiple items that add up to that price not a single one.

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Very disappointed and frustrated experience. I will probably never order Fabletics. I ordered my scrubs on 12/26/24 and I had to pay for the shipping to deliver to where I live. When I have to pay for the shipping, I expect it to come on time. It was not the case. It took over a month for my scrubs to come and they couldn't deliver to my PO box. I called the customer service TWICE asking what was going on and they were useless. I was told it can take up to 30 business days. Then when the package was finally here, they couldn't deliver to my PO box for some reason so I had to physically stand in line at the post office to get my package, which was very inconvenient as they close at 3:30PM and I work till 5PM. I called Fabletics customer service and asked for the refund for the shipping but they would not help me. I ordered Figs in the meantime and they delivered free of charge to my address, and came within a week! I'll be a Figs customer from now on. Fabletics scrubs are not as nice looking as Figs anyways. Figs scrubs are way better without monthly fees and free shipping, probably better customer service too.