business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Bait and switch.
February 2, 2023

I ordered 2 shorts for $24 and received 1 pair and was then charged $60 for a membership I did not select nor want. It took multiple calls to get this rectified. The one pair of shorts I did get were average at best and not particularly well made. Customer service was rude and unhelpful.

Date of experience: February 2, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Andrew,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Illinois
1 review
0 helpful votes
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Scrubs
May 2, 2023

First of all I ordered 2 sets and received the wrong size in one set. Now I have to go thru the hassle of returning them. The scrubs are comfortable but not true to size and the inside seem of the legs rubbed my legs raw during a 12 hour shift. Would not purchase again

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Rebecca,

We are sorry to hear that the item you got did not meet your expectations. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Illinois
1 review
3 helpful votes
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Read the fine print and know what you sign up for exactly before making a purchase. I knew exactly what i was getting into when I made the first purchase. I am very satisfied with the products and don't have problems with exchanges because i order my size and not one smaller or bigger. =D

Date of experience: June 21, 2014
California
2 reviews
0 helpful votes
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Great Purchase
July 1, 2021

I frequently shop with fabletics and i love being a part of the vip because i get access to so many good sales and new releases, it's definitely worth the membership price. I recently got the mother and daughter set for Mother's Day and it's still the cutest thing ever, I definitely recommend this business

Date of experience: July 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Abigail,

Awesome! We are thrilled that you loved our products and their great prices. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!

Best,
Nelle

Texas
1 review
0 helpful votes
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Love my Fabletics
February 4, 2020

Comfort meets flattering. They have seen me through my whole journey from a size 14 to now a size 6
For those who have or are about to place their first order know that the 2 for $24 leggings discount is when you become a VIP which is signing you up for their monthly subscription which is $50 a month. The $50 a month has gotten me VIP exclusive outfits which are regularly $90-$100 sets but I don't pay anything because of the subscription I paid for the month. And the subscription doesn't limit your purchase choices either. You don't just have to get the VIP exclusive ones, you can buy anything and the subscription price just goes toward your purchase as a credit, it's not charging you to be a member. If I don't want or plan on getting anything for a certain month, I can put a pause on my subscription which you can easily do online or the app. It took me a while to understand how it all works, but there you have it!
Will continue to buy!

Date of experience: February 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Kaela,

It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

XO,
Ivy

Texas
1 review
0 helpful votes
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Current Impression
April 14, 2021

I have been disappointed for a while with the style options on Fabletics. I loved the solar style leggings with the mid-rise waist. They now offer mostly high rise leggings which do not appeal to me. And they don't carry bright colors in what mid-rise leggings they do have. The only reason I placed this order is because the young lady I talked to about canceling my subscription said I should use up my points. Options were very limited for my preferences... That said, I am not their target audience.

Date of experience: April 14, 2021
Cole N. Fabletics Rep
over a year old

Hello Allison,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

GB
1 review
0 helpful votes
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Do not get conned! Their emails that make you think the leggings are on sale. They are very clever and make their emails look like they are on sale but they are not. In TINY letters next to the reduced price it says VIP which basically gives them the right to take £49 out of your bank each month! At no point was I emailed to say I had become a VIP member and only found out when £49 left my bank this month so they rely on you not having read the EXTREMELY small print and the only time you realise is once they have taken the first payment of £49! I have just looked again online and it is almost impossible to see what you are agreeing to by buying at the reduced price... shocking tactics! And surprise surprise I couldn't get through today on chat and they didn't call back so I could cancel my membership which I never even realised I had. Disgusting and misleading and I am not sure how they get away with it. Lesson learnt... but be warned... it's no better than a scam!

Date of experience: December 11, 2020
Cole N. Fabletics Rep
over a year old

Hello Julie,

Thank you for sharing your overall experience with Fabletics. Your feedback is important for us to hear. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Kansas
1 review
0 helpful votes
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Subscription based cash-grab
October 4, 2022

The cloths were of such low quality it astonished me that they even made it through shipping. The 3 sets of underwear I bought lasted one month... they started splitting and tearing after the second wash. They force you into a monthly subscription service for their terrible underwear you would probably not buy again if you weren't sucked into the subscription. Which by the way is WAY to expensive, even if the product was any good. BUYER BEWARE

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brenden,

Thank you for sharing your experience with the quality of our products and the VIP program, We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
20 reviews
92 helpful votes
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I was foolish enough to sign on and they at the check out tells you that you will be receiving a shipment periodically and get charged for it. I quickly asked the Customer Service to get me off the site and scrub my information. They said they cannot do so. All this site is just to get you hooked, sell stuff to you you do not want, and get your information and sell it. I am not happy about this. People should tell everyone not to even sign up for any deals with any sites until you know what you are getting into.

Date of experience: January 9, 2015
Ohio
1 review
3 helpful votes
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I have shopped with fabletics a few times in the past and last month i tried to cancel my membership, after doing so i received a charge on my card for their monthly fee so i reached out to the live chat. After going back and forth with their customer service for a while i finally convinced her to give me a refund/cancel my membership. Then, I received another charge for the monthly fee this month so reached out again and was told that the agent had told me in our previous conversation that my account would be remaining active (which did not happen). Then after going back and forth with this agent I got my money back again. This time I was smart enough to screenshot the conversation for the next time this happens. I am very sad that this is happening as I like their products but the monthly membership is a scam and they will do all they can to keep taking your money.

Date of experience: November 11, 2019
Cole N. Fabletics Rep
over a year old

Hello Tory,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Colorado
2 reviews
2 helpful votes
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I really liked these leggings which is why I was super upset when they ripped at the seam. This was the second pair to go. The first pair ripped after one wear. The second after about 5 months of me wearing them maybe two to three times a month. I let customer service know and they just said they wouldn't replace them so I opted out of the month VIP and am happy I did. For leggings that are supposedly worth $60+, they are crap quality.

Date of experience: May 2, 2018
Sherry E. Fabletics Rep
over a year old

Hello Alisha,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Canada
1 review
0 helpful votes
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There is no standard or even a proper return process in the company which is shocking and ridiculous for a customer since this is one of the most basic requirements in an online shopping platform. There is no return label provided in an email or the online account for an easy & quick access to print. Rather the customer support needs to be contacted each time to acquire a copy of the return label and that is too much of the customer's time consuming and a tedious process. This stressful process simply makes one feel like not shopping from here again!

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Charmi,

Thank you for writing a review! Your feedback about our returns and exchanges process is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
1 review
0 helpful votes
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Wishes can come true
September 1, 2022

Was very shocked when joining the Fablethics community when I saw the discounts members received. I wanted to splurge but was instantly turned off by the lack of diff colors and bigger sizes. Being xl has always made online shopping difficult and I do not think fablethics has created a solution. I would love if you added more xl and xxl choices!

Date of experience: September 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dav,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Texas
1 review
0 helpful votes
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Checking out is always a hassle
December 3, 2021

Love the quality of clothing but whenever I try to checkout with afterpay it never works. I have tried it multiple times and each time it never goes through. Fabletics lost at least two orders from me because of this.

Date of experience: December 3, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Alyssa,

Thank you for writing a review! We are sorry to hear that you are unhappy with your checkout experience. We will contact you within 48 hours for further assistance.

Best,
Nelle

New Jersey
1 review
2 helpful votes
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Awful customer service
February 20, 2021

I really like my leggings. I had seen offers for 2 for $24 and finally decided to order. I placed an order for 2, received one and was charged $32. I have no idea how they so royally screwed up my order, but they refused to listen to my complaints. Canceled my subscription immediately. I hope to find other leggings I like as well, because I would definitely order more if they were a decent and reputable company.

Date of experience: February 20, 2021
Cole N. Fabletics Rep
over a year old

Hello Frieda,

Thanks that you like our leggings! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Canada
0 reviews
0 helpful votes
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It's a mixed bag!
January 19, 2022

I have received 4 orders. I was particularly disappointed to receive a bra and leggings that were called the same colour name, but weren't the same shade. I have also returned other items. Thankfully, their return process is relatively painless.

Date of experience: January 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Patricia,

Thank you for your honest feedback about the color of the items you received. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Illinois
1 review
0 helpful votes
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You can do better.
August 1, 2023

I would like it better if you made it easier to skip a month. Another company sends me at least one email a month giving me several days to skip. You make it very difficult to skip. You also make it difficult to quit. I feel that you are in it for the monthly fee I pay. The other company I have been with for years no problem but you are always a problem. I fell like you are stealing my money. Then what I can buy with my 60 dollars with my credit is mostly stuff that costs less again allowing you to steal my money. Be more consumer friendly. Honestly just an email each month would make a difference. Your products are pretty good love my exercise bras and my daughter liked what I got her too. If you don't have good service people will go elsewhere.

Date of experience: August 1, 2023
Lia B. Fabletics Rep
over a year old

Hello Rosemary,

It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

California
1 review
0 helpful votes
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No compromise
May 27, 2022

I had ordered three pairs of under-garments in early April. After waiting a month I called customer service, they apologized and created a re-order. The package finally arrives but turns out to be all a size extra-small (I'm an XL), so now not only do I have to wait even longer but I have to make a print out and package it back [I don't own a printer] meaning I have to go out of my way with this hassle and prolong waiting period do to Fabletics hiccup. Now I've enjoyed this company's fabrics, they're comfortable enough for the price, but at this point, could of a least given me this product on the free, especially when being hanged up on by customer service twice for merely even presenting this free alternative. My goodness at least throw in some complimentary socks for my endeavors!

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Angel,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away to help you further. Thanks!  

Best,
Renz

New Jersey
1 review
0 helpful votes
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Nice clothes, terrible shipping
June 1, 2022

I love the clothes, however the lack of sizing is limiting. Had to lose weight to fit into M pants, otherwise a L didn't look right. Actual waist inches x length inches would be much better.

Shipping is awful. After ordering, I'm always given a reasonable arrival date. The order never arrives by that date, and no new date is given. Just eventually shows up. And that day of arrival is usually so much later, that the new credit date is only a week away. Why would I pay for another credit if I JUST got new clothes? Amazon = 3 days, Fabletics = 3 weeks

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Josh,

Thank you for writing a review! Your feedback about our shipping time frame and product sizes is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Washington
1 review
0 helpful votes
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Bought Pants off Facebook ad
April 1, 2023

Bought two pair of pants, which I like. What I didn't like was that somehow through my purchase I got signed up for membership and Fabletics billed my credit card for membership a couple weeks later.
I had no idea when I bought the pants that this was happening. So with that said I quickly cancelled the membership. And I will have a hard time purchasing from Fabletics again as now I don't trust the company. To bad because I like the product.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Jim,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad