business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
6 helpful votes
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What A TERRIBLE COMPANY
December 10, 2017

Wow,

DO NOT give your business to "Fab"letics. They border on the unlawful with their hidden charges and their pathetic five day skip window. If you forget they charge your card and give you no way to get your money back. Disgusting business model, terrible customer service, and super LOW quality products. Basically all-around terrible. I have been waiting MONTHS to have my issue resolved. Infuriating... and I am not alone. Scam-letics

Date of experience: December 7, 2017
Sherry E. Fabletics Rep
over a year old

Hello Kiana,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Ohio
1 review
0 helpful votes
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Swamp butt
August 1, 2023

My 3 boys are very athletic complaining of sweating under the hips. So I purchased fabletics underwater for all three, they all agreed how great the underwater are comfortable and controlling of moisture. I would highly recommend this garment.

Date of experience: August 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Eric,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!

Best,
Mary

Iowa
2 reviews
0 helpful votes
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Don't have printer to print label
June 2, 2022

I was very disappointed to learn that in order to receive the extra discounted price I would have to send back my shorts. This just doesn't make much sense to me. The shorts had been 50% off when I placed my order and before I even got them in the mail they went to 60% off. I felt that fabletics should of adjusted the price without me sending back my shorts. It cost me $5.00 to get my label printed out at the store. I told customer service that I didn't have a computer to print label out when I spoke with him over the phone.

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brenda,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

North Carolina
1 review
0 helpful votes
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First Time Buyer
June 1, 2022

I have been looking for good sports bras for running. The sizing chart is spot on and their high impact bras are fantastic.
So glad I made the decision to try Fabletics. I really like the idea that I can choose when to order again.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Kathleen,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!

Best,
Tina

New York
1 review
0 helpful votes
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Not a fan of the way order is received.
June 4, 2022

It takes Longer than usual to receive order. Orders ship in multiple different packages. If you need to exchange for different size, plan or it being a good 3 weeks before you actually get to wear what you purchased.

Date of experience: June 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jamie,

Thank you for your feedback on our shipping. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Canada
1 review
0 helpful votes
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False representation
October 1, 2022

Prices on CANADIAN site are in USD. No mention of it anywhere! This is absolutely insane and I consider it fraud.
Only able to take advantage of ONE of the welcome deals (pants OR swimwear), but once again, not mentioned anywhere. But when I returned 1 of the pants, I didn't get compensated and get my bikini sale.
I am really disappointed and would not recommend Fabletics to anyone. I didn't even talk about the fact that they charge you for a credit if you forget to cancel. What a way to take advantage of people! It's completly useless to have a membership since the only time you get a good deal is when you get the new member deals.
I'm sorry, but it's my experience.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Laura,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our pricing and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Arizona
1 review
0 helpful votes
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Advertised Benefits Not Working
January 14, 2022

My issue not resolved and I doubt it will be.
Fabletics advertised as member benefit you will receive 20 points for each review. I have not received any points since May 2021.
Member service chat person, Honey, said the take about a week to be approved and post. I explained I haven't received any since that date and I have several reviews to complete.
My issue was not resolved. Very frustrating.

Date of experience: January 14, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Michelle,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our reward program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Arizona
1 review
0 helpful votes
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Membership not necessary
April 15, 2024

I want to shop when I want to shop. I'm lazy and poor. I don't want to have to manage my account every month. I just want to be able to purchase something when I have the money available. I really love the clothes, I don't want the responsibility of monthly charges.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Lia B. Fabletics Rep
over a year old

Hello Brigette,

It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Florida
1 review
0 helpful votes
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I've exchanged quite a few items in store cause I ordered them online and they were not the right size for me and they were always glad to help and made the process as comfortable as possible. Beside, I can attest to the quality of their clothes. I've been wearing them for a year and a half and those items still look and feel almost new. Prices, specially when there is a deal (and they almost always have a deal), are way better then the competition.

Date of experience: March 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Johanan,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy

Colorado
1 review
0 helpful votes
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Oddly enough I get all emails from Fabletics but I haven't received a 1st the month email in over a year. Of course, I have been charged several months for not cancelling and I'm told by several customer service reps that I should put the date on my calendar so I can log in and 'skip a month'. I have been a Fabletics customer since this program first began and this issue started about a year ago. Why should I be charges for something that I believe is your error and you won't fix it. I also believe that the quality and selection have gone down.

Date of experience: July 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Harryette,

We value our members, and your feedback about your VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

New York
1 review
0 helpful votes
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Great product, terrible website
June 13, 2024

Fabletics's core product – leggings and other athletic/athleisure – is great, but they have a few problems:
The motion365 fabric is the best, but the monthly outfits almost always have powerhold or oasis pureluxe leggings, which simply aren't as good!
The website is SO BUGGY it's insane. As someone who works in tech i'm a little scandalized at the web performance

Date of experience: June 3, 2024
California
1 review
3 helpful votes
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I purchased a few shorts from here a few months a later I seen they charged my card $49 every month for the last couple months so I called to see what was going on there customer service was the worst customer service I ever dealt with and very unprofessional I would not recommend buying from here, buyer be aware! Make sure when you check out read every single word they will sneakily sign you up with there subscription.

Date of experience: March 20, 2021
Cole N. Fabletics Rep
over a year old

Hello Bobby,

Thanks for writing a review regarding your overall experience with our VIP Membership program! We value your feedback, and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you.

Best,
Nelle

Utah
1 review
0 helpful votes
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Beware of VIP charges
December 9, 2020

Bought clothes on a sale and was required to agree to be a VIP member. I did not realize that I would be automatically charged 49.95 each month. Fabletics says that the charges did not go through, my back statement shows otherwise.

Date of experience: December 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Rachel,

Thanks for writing a review! We are sorry to hear if you disliked the VIP Membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Nebraska
1 review
0 helpful votes
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My favorite leggings!
October 4, 2022

I have been a Fabletics customer for years and wear their leggings almost daily! Living in the Midwest, they are amazing layered in the winter and just perfect in the summer. My go-to all of the time. Can't beat the quality and the only time I had an issue, I was able to exchange seamlessly

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Florida
1 review
0 helpful votes
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Variety and style are lacking
February 17, 2022

I have been disappointed in the style choices for the past 4-5 months. It simply has not been appealing to me. And, the items that I do find myself interested in purchasing when I go to select they are no longer available.

Date of experience: February 17, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lori,

We are sorry that you are not pleased with the style of our items. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Pennsylvania
1 review
0 helpful votes
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Fab Review
August 1, 2022

I love the clothing and the service. I am a little confused on the use of member credits but that is really homework I need to do. It would be nice if it were more clear though.
Great company and great product!

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jason,

Thanks for sending your review! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Texas
1 review
0 helpful votes
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Feb. Review 2022
February 19, 2022

Overall my Experience returns are fairly easy at the stores and the website is easy to navigate however it comes to promotions it can be a little bit confusing regarding if you have a Fabletics account to credit you cannot use that

Date of experience: February 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Laura,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you you right away.

Best,
Chad

Wisconsin
1 review
0 helpful votes
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No happy with monthly billing
January 4, 2023

I don't like that you take money out of my checking account every month. It has taken me 3 months to cancel this membership. Everytime I tried to chat the bot would hang up or there wasn't a cancel membership button until this month.

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Clio,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Texas
1 review
0 helpful votes
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Cheap leggings
October 4, 2019

More than two pairs that I've bought have gotten a hole in them the first time I wore them before even wearing them out of the house. The material is super cheap to consistently have small holes in them for no reason.

Date of experience: October 1, 2019
Pennsylvania
1 review
0 helpful votes
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Sadly disappointed
June 5, 2022

I had a Fabletics membership a few years ago and had stopped for budget reasons. I rejoined excitedly but have been disappointed with the style, fit and quality of the items I've received. Sadly, I am going to cancel my membership again.

Date of experience: June 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jacqueline,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean