business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,745 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Colorado
1 review
0 helpful votes
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The Checking Out Process is Awful
February 11, 2022

The products are great and are super comfortable. However, checking out is always a huge headache. Whatever 3rd party site you use to process transactions just gives you error messages for no reason and with zero options on how to resolve it. I am currently trying to check out and purchase 4 items and it just keeps telling me to update my shipping information. I have logged out, refreshed, cleared my history, etc. The same error message still comes up and does not let me purchase the items. I have never had so much trouble while trying to give a website my money.

Date of experience: February 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nick,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Texas
1 review
0 helpful votes
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Charges
May 17, 2021

Auto charging each month is a bunch of bull, and I will cash in my "member" credits, then close my account. I will never order from you again and will comment negatively of your "member" credits on every single social media post I can find.
Then when I entered this review, it changed my rating from one star to five.

Date of experience: May 17, 2021
Cole N. Fabletics Rep
over a year old

Hello Alicia,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Illinois
1 review
0 helpful votes
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Impossible to cancel
August 1, 2022

It is impossible to cancel a subscription with Fabletics. I called twice and each time I spoke with very pushy people, practically begging me to stay. Each time I finally said whatever, thinking I would call back the next day in hopes of getting someone a little more open minded. I went the email route and finally got it cancelled.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Adrian,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will get in touch with you right away.

​Best,
Allison

Canada
1 review
3 helpful votes
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All around disappointed
November 1, 2022

The site did not list the items as being in American dollars so the credit card bill was way higher than expected even though it is a Canadian web address. Some sort of heads up would have been nice. My order opened me up to fraud. I started getting emails saying that my order was coming through ups and it wasn't so I had to cancel my credit card. When I called customer service didn't seem to care about what had happened at all so I just cancelled my account. One order and I cancelled. Not impressed

Date of experience: November 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Robyn,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Connecticut
1 review
0 helpful votes
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They don't understand bigger bodies
January 1, 2023

I was really disappointed with this order. The underwear looks like they took something for a small body and just scaled it up without thought. It doesn't fit bigger bodies. The crotch is obnoxiously long and also too skinny to be comfortable. It comes far to high up in the hips. Just overall very disappointed in the fit of these. I appreciate them trying to be size inclusive but at that point, put some effort in. I won't be purchasing this product from Fabletics again; I'll be sticking with Lane Bryant.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ashley,

We regretfully note that we have received your comments regarding the fit of our products. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Washington
2 reviews
8 helpful votes
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I have always bought Nike and Lulu so I was skeptical about a membership site's clothing... The clothes are great quality and my wallet loves it! The solar leggings in black are very thick and supportive. They miraculously conceal every imperfection on my legs! If I dont want an outfit one month, I skip it- easy peasy. If I forget to skip it, I have a credit waiting. You lose Nothing! I only forgot one time-- you get three (or more) days of reminders. Don't listen to the others regarding loss or scams... They simply don't understand the program. How hard is it to read an email and hit "skip this month"? How about setting a reminder? I have had times where I have skipped several months due to lack of funds... And there are no penalties for this. My only question is-- what can I do with the reward points?

Date of experience: September 25, 2015
North Carolina
1 review
0 helpful votes
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SALE GONE WRONG!
June 4, 2021

Overall experience was fine. However, the next day you went up to 60% off of everything. I just made a purchase the day before for 50% off. That's not right and it is not fair. If you are going to have a sale make sure you do it right! I should have been given a price adjustment on my order.

Date of experience: June 4, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Dahlresma,

Thank you for writing a review regarding our promotional offers. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Ohio
1 review
0 helpful votes
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Annoyed
July 1, 2022

I recently placed an order of four items. After waiting for a long time, fabletics just cancelled my order with zero explanation. These items were still being sold on the site so it seems they had the inventory so why my order was cancelled is beyond me. Why didn't I just reorder? Well my initial order was placed during a sale so had I reordered the same items, it would have cost significantly more money. I was and am frustrated to say the least.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Stacey,

Thanks for sending your review! Your feedback about your canceled order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

California
1 review
0 helpful votes
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Great Company
March 1, 2023

Fabletics is a great company that I've been dealing with for several years. The clothing is exceptional. However, the clothing may be a little pricey if you're a member it's always a good deal. They have great sales as well. The customer service has been top notch every time I've had to deal with them, which hasn't been too often.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Bernadette,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the prices we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

New York
1 review
0 helpful votes
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Love the sales
December 3, 2022

Always a good time to shop the sales even though sometimes the colors and sizes are a bit limited on hot items. The quality of clothing always holds up and by now I've learned to size up a bit as they tend to run small. But even if sizing does feel off it's really easy to set up an exchange.

Date of experience: December 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Daniel,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

Best,
Mary

Rhode Island
1 review
7 helpful votes
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I ordered two leggings (poor quality) for $24.00. I was charged $49.95 for 11 months. I did not receive any merchandise. I called customer service with no resolution. Kate Hudson, why are you endorsing a company with deceptive practices? I do not have the financial resources that you have. I have a hard time understanding how you justify your endorsement.

Date of experience: August 6, 2019
Ivy T. Fabletics Rep
over a year old

Hello Ruth,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending a private message to you within 48 hours.

Best,
Ivy

Canada
1 review
0 helpful votes
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Great products at a good price
July 11, 2024

All items are made very well and feel great when you wear them. Also if you don't like something, they have the easiest return policy.

Date of experience: July 1, 2024
Georgia
2 reviews
0 helpful votes
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Very few selections
February 11, 2022

In browsing the app to shop what is advertised as many different prints, it's very misleading! I click on a legging which shows multiple options in colors and prints for it to open and adjust to only one color choice. I've been a long time customer and have shopped multiple other brands because of the limited selection available to a long time customer over a brand new customer. If it didn't take so long to reach a service representative I would have already canceled my membership… instead I just skip every single month and spend money elsewhere.

Date of experience: February 11, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jess,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Kentucky
1 review
0 helpful votes
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Awful
October 2, 2020

Still having gotten my package. I order in June. I did not sign up for a membership ship but it did automatically so now they take money out of my account and every time I call they are always busy. Where is my package?!?

Date of experience: October 2, 2020
Cole N. Fabletics Rep
over a year old

Hello Ashton,

We sincerely appreciate the feedback you shared regarding our VIP Membership and the package you have ordered. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Texas
2 reviews
0 helpful votes
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Hardly ever have my size available
July 11, 2024

Love the product when you can get it…
I mean, how hard is it to stock 44 waist 30 length… Come on really?

Date of experience: July 1, 2024
Nevada
1 review
0 helpful votes
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No tracking
June 12, 2020

I purchased my package on 5/7 and have yet to receive a tracking number. I understand there are delays but my account shows my package was shipped. I just want to be sure it's still in process or lost so I may address accordingly.

Date of experience: June 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Cherise,

We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

New York
1 review
0 helpful votes
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Great Quality, easy self serve site
March 1, 2023

I love the ease of the membership. You can pause it and continue it at will as your wardrobe needs change throughout the seasons. I've had people on several occasions get super close and feel the fabric because they love the texture so much.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Carl,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our products and services! Hope to hear more from you in the future!

Best,
Allison

North Dakota
2 reviews
0 helpful votes
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Horrible
December 1, 2022

I sent my return back and 25 days later I still have not received my refund to original form of payment. I spoke with multiple people on this and each person tells me something different. I will not purchase more products from this company.

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Chelsey,

Thank you for your review. Our Member Services Team will contact you right away to address your refund concern.

Best,
Renz

Canada
1 review
0 helpful votes
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Some wonderful products
May 19, 2022

I like some of the leggings I have purchased for their softness and fit. I have learned to read carefully before ordering. Sometimes the monthly notice is an unwanted extra step as it needs to be handled on a computer and not a phone.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Shirley,

Thank you for sharing your experience regarding our products and skipping the month. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

California
1 review
11 helpful votes
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Fabletics is a great company with really affordable merchandise! On your first order you get an entire workout outfit for just $25 if you sign up for their VIP membership. All of the terms and conditions are clearly stated when you sign up. Don't be surprised by the $49.95 monthly fee, before you make your purchase they explain what the VIP membership means. Most reviews here rant about the monthly fee. Not Fabletics fault! The only reason they are angry about the fee is because they were dumb enough to sign up for something without taking the time to read what it is they are signing up for. Not Fabletics fault! I made a purchase and then decided to cancel my VIP membership because I knew I would forget to skip and month and didn't want to pay and customer service was great! It took less than two minutes on the phone and my membership was cancelled! The customer service agent was very pleasant and understanding and didn't badger me to keep my membership. I would recommend Fabletics!

Date of experience: October 31, 2014