business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
California
1 review
1 helpful vote
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Not what I expected
April 19, 2019

Overall my experience wasn't terrible. I did have some issues navigating the website and was not happy with the quality of leggings I received. The websites search engine does not bring up items with the same keyword searched for and the items on the site are listed over and over again. Rather than being listed once by style then with other color options shown below. Trying to locate exactly what you are looking for with an inaccurate search engine and repeated items was quite frustrating. The leggings themselves were very sheer which is sad coming from a company who stands by squat proof material. The other pair I ordered were not labeled correctly because I was unable to get them past my thighs. Both leggings I ordered were a size small, but I think one was actually an XS. I returned the items and am willing to give this company another try before choosing to cancel my membership.

Date of experience: April 15, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alexsys,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

California
1 review
0 helpful votes
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I joined the member as the NEW VIP coupon, and I bought a bunch cloth and I loved the style and quality. However, since I got all I need for sometime on my first order, I've tried to skip the month for 3 months, every month I will click "skip the month" on the first day. However, only first time worked, the last two month although I clicked the button but looks like it didn't got through. I doubled checked my inbox, I didn't receive the "skipped the month" email like the first time. This is still a puzzle for me, why when I say the confirmation on "skipped the month" on the web but it didn't go through. Now I am forced to spend the two credit I got.

Date of experience: May 7, 2024
GB
1 review
0 helpful votes
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If you think that you're getting a deal for 2 leggings at the price of one think again, you instantly get put onto a VIP membership and if you don't skip the month between the 1st-5th of each month £54.99 comes out of your account. I will never buy from here again, very sly way they do it to get more money out of you.

Date of experience: June 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jody,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Georgia
1 review
0 helpful votes
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Returned my Order Without My Consent
December 12, 2023

I placed a large order of Christmas gifts on 11.25.23. Tracking showed it arrived to my hometown 12.3.23. It said it would be delivered on 12.12 (which was a little weird it'd take that long to get to my house). I received an email on 12.12 saying my return was initiated. I never initiated a return and the tracking site still said it would arrive on 12.12. I called Fabletics immediately. They said they could try and reprocess my order but only 4 out of the 9 things I ordered were in stock! The things not in stock were my gifts. They were not helpful and when I tried to understand how this could happen, the answers made me more confused. They kept saying they were sorry but offered no solution. I will never order from Fabletics again.

Date of experience: December 12, 2023
Mary L. Fabletics Rep
over a year old

Hello Heidi,

Thank you for sharing your experience with your order and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
0 helpful votes
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Fabulous Fabletics
May 19, 2022

I have been purchasing my fitness, yoga and Pilates work out outfits from Fabletics for years now. Even just going for a walk, on the treadmill, yoga mat, Pilates machine or gardening outside, these outfits are my 'go to' move-ability companions. I love the movement the materials allow and the comfort afforded on relaxing days. I am not, by any means, an exercise buff due to Rheumatoid Arthritis and it's limiting factors. When I am capable and am getting out there, Fabletics exercise outfits are my favoured. Looking good while focusing on stretching and mobility is a bonus and a capability booster too!
Thank you for keeping me fabulous and capable Fabletics designers! I am very pleased with your products.

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jacquie,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

GB
1 review
3 helpful votes
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STAY AWAY!
March 7, 2017

Like a fool I bought the discounted outfit which seemed a fabulous deal but which I never received. They said I did. Live in a very safe rural area and have never had parcels go missing. Then the £44 monthly charges started despite my emails requesting cancellation and a refund. No reply to emails and ringing is hard. They are all trained to get you to stay in and 'spend you growing credits'. They should be investigated and closed down. Do yourself a favour and walk away. So many fantastic options on the high street for Activewear.

Date of experience: March 7, 2017
Illinois
1 review
0 helpful votes
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Great company!
May 27, 2022

Great company, great clothes, great deals! The only thing that kinda sucks is their capris and almost everywhere come 2 inches above the ankle bone. A true capri should be mid to upper calf. I work in a very hot place and self esteem is too low for shorts. Unfortunately with the now days capris keep my ankles cool. So there's that.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Amber,

Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Wisconsin
1 review
0 helpful votes
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Great Workout Wear
July 1, 2020

I've loved nearly every piece of workout wear from Fabletics. Their leggings are the absolute best, I especially love that they include pockets on most all of their styles. Also their bras are cute and comfy! Leggings are not see through and I can always trust them to feel nearly weightless and not roll down so I can focus on my yoga practice or workout.

Date of experience: July 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Jamie,

Wow! Thank you for loving our great products! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!

Best,
Nelle

Missouri
1 review
1 helpful vote
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Great athletic wear!
October 4, 2020

I love everything I bought! The only downfall is there are regular calls needed to customer service for promo codes not working, gift cards not working, and checking on items availability because the site is not up to date... that being said... it's totally worth the trouble to get some of these great deals on leggings and things! Powerhold is my favorite! There is a learning curve to find out which styles will be your best fit, but once you find it, it's smooth sailing.

Date of experience: October 4, 2020
Maryland
1 review
1 helpful vote
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I saw an ad with Kevin Hart and I liked the shorts so I bought them. But the next thing I know is I was (thanks to the fine fine print) subscribed to a membership and my card got charged for frigging $49 bucks 3 times, 2 times after actually canceling the membership and getting a refund for the first time. They bank on your stupidity, so if you are stupid fabletics is for you.

Date of experience: August 9, 2021
Jennifer M. Fabletics Rep
over a year old

Hi Akshay,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Texas
1 review
0 helpful votes
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It's been almost 3 weeks and my order has yet to ship. I was told I would receive free 2 day shipping due to the delay but my account still shows standard shipping. I cancelled my membership because of this today. I placed orders from 3 different companies on the same day and have received all of them. I understand things are slower now but this is rediculous. I wish I would have ordered from a different company. You would think with as much as they advertise they would be more professional, but judging by their low rating and poor reviews posted here they are not too concerned with bettering business operations or quality.

Date of experience: May 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Danielle,

Please accept our sincere apologies for the inconvenience you may have experienced in regard to the shipment of your order. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Dean

California
1 review
17 helpful votes
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Thank you reviewers
January 31, 2016

Thank God for people who shared their horrible experiences so that I could be spared the drama. I had a feeling before I typed my cc#... So I google these reviews...
I agree the site is confusing with false price advertising. God bless you all who stopped me from the drama and headaches!

Date of experience: January 31, 2016
New York
1 review
0 helpful votes
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They're good
April 2, 2023

Overall I like fabletics but sometimes the fit can be weird. I often find the waist is tighter but the hips and butt are roomy. Some of the materials do not stay put when you're working out and I'm constantly having to adjust them. My favorite is the powerhold because it stays in place and has the best fit. They are made well. I've never had any pilling or loose seems.

Date of experience: April 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Michele,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product sizing. Our Member Services Team will reach out to you right away.

Best,
Allison

Maryland
1 review
18 helpful votes
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What a SCAM!
September 13, 2014

What a SCAM! In the 'fine print' it mentions the $ 49.95 monthly charge. Seriously? Why on earth would you need to subscribe to an athletic clothing company? If there was a way for Kate Hudson to see what people outside her bubble really think about her ripoff business and she cared maybe she would fix this mess.

Date of experience: September 13, 2014
Georgia
2 reviews
0 helpful votes
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Was told can't expedite order, because it's custom. How hard could it be to stick and expedited shipping label on the box instead of a regular one? I'm even wiling to pay for it, but since the option in their drop-down menu does not exist, then it seems a simple tax is just impossible. When I pay $200 for a jersey, I expect a customer service to match.

Date of experience: September 10, 2023
Mary L. Fabletics Rep
over a year old

Hello Adrian,

Thank you for sharing your experience with having expedite shipping on your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
0 helpful votes
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Their best are for new clients only.
April 2, 2023

There's a sale every day but it the same stuff over and over. I can't tell the difference from one legging to the next and instead of showing one style and listing all available colors, they make it look like there's all these different styles and make you scroll through all of the same things. The best sales are given to new people just signing up, and after that the prices and sale prices are never as good. I've found the site to be slow, and the customer service reps have not been customer friendly at all. I'm thinking of discontinuing but need to spend my member credit first. I'm finding it difficult to sing a thing I want in the color and size I'd like to have it in. I'm very disappointed all around.

Date of experience: April 2, 2023
Allison C. Fabletics Rep
over a year old

Hello Madeline,

Thank you for taking the time to let us know about your thoughts on the products, sales, and prices we offer. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

California
1 review
0 helpful votes
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Great product and customer service
February 3, 2022

I was sold on trying out Fabletics because of the sale they were offering. The product is wonderful and high quality. I decided to cancel my membership because I don't need new workout gear every month (I mean really, who does right?), and the customer service rep made it really easy to cancel.

Date of experience: February 3, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Brittany,

Happy to hear that your concern was taken care of! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Illinois
1 review
0 helpful votes
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Scam
May 2, 2023

They lock your credit card in and won't let you delete it and if you forget to go cancel the "membership" between the 1st and 5th of the month you're automatically charged $60.
I did not sign up for it in the first place and suddenly saw a $60 charge. Makes no sense

Date of experience: May 2, 2023
Lia B. Fabletics Rep
over a year old

Hello Ben,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

North Carolina
1 review
2 helpful votes
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Stay Away
June 12, 2019

Customer service does not really exist. Placed on hold indefinitely on the online chat and over 30 minutes hold to cancel membership. Their shipping and order processing times are pretty ridiculous considering the competitors they have and their clothing is so-so for the price. Not worth the hassle to purchase sub par products.

Date of experience: June 10, 2019
Ivy T. Fabletics Rep
over a year old

Hello Mitsuru,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Pennsylvania
1 review
0 helpful votes
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Consistently excellent quality/customer service
February 1, 2023

I have a pretty large Fabletics collection at this point, and I've never been disappointed with quality. The ONE isolated time I did receive something with a makeup stain, it was immediately replaced for me at no charge for the return shipping. I just love this brand and will be a lifelong supporter!

Date of experience: February 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Ashleigh,

Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary