business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Connecticut
1 review
3 helpful votes
Follow Brianna M.
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This was my first time purchasing from Fabletics. I'm a college student, so initially the sound of an unknown charge ($49.95) being charged from my account scared me, so I looked for the skip-the-month button, found it VERY easily, and skipped the month. Nothing happened, no charge is on my account, and I just received my 2-for-24 leggings and they fit perfectly. I already have another order in.

I think the problem here is that people don't realize how to "skip the month" even though I got an email reminder and for future purchases I just put a reoccurring event in my calendar. It's really not that hard.

Date of experience: March 3, 2018
D M. Fabletics Rep
over a year old

Hello Brianna,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Texas
1 review
0 helpful votes
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Things have changed
August 2, 2022

I have been a Fabletics customer for a long time. I have seen it go from not very good quality to super good quality, where as soon as Fabletics man came out, I got my husband to get an account. Now, I am not very happy with the quality. Yeah, the designs are nice, the material is great. But that is if you only buy sports clothing as athleisure. I run, do high intensity workouts. I cannot do those things with Fabletics' clothes unless it's all black, because of the embarrassing sweat marks! I would like to see some improvement there. Especially after the VIP price increase.

Date of experience: August 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Estephania,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Maryland
1 review
0 helpful votes
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Limited Sizes Available
August 1, 2022

I am a size L and rarely are there any size Larges available in any leggings I like, even when I get an email saying just arrived. Not sure what that's about but it's annoying enough to make me cancel my membership.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessica,

Thank you for taking the time to leave a review. We are very sad to hear that the sizes you like are sold out and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Canada
1 review
0 helpful votes
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Mislabelled
December 1, 2022

Love the products that came but one pair of pants was mislabelled showing one size on package but actual product inside was a much larger size so required returning and still waiting for replacement which has added months to original date ordered

Date of experience: December 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Terry,

Thanks for sending your review! Your feedback about your order and our return process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Florida
1 review
0 helpful votes
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Favorite clothing
January 4, 2023

I'm obsessed with this brand. Love it. Good quality at a reasonable price. I like the benefits membership gives you, makes a lot of difference if you're not.
The website had improved at the begging it wasn't friendly to navigate but now it's better. Overall nice experience.

Date of experience: January 4, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Adriana,

We are glad you are enjoying our website and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

California
1 review
0 helpful votes
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VIP joke
April 8, 2022

I have no idea why someone would sign up for Fabletics vip program. I didn't even know I did when I made my first purchase with them. I just discovered this upon looking at some recent credit card statements. Pay $50/month just to get customer service that should be provided for free? And after seven months of paying, I still don't have enough vip points to spend in the store? I feel scammed, cheated, and stupid for falling into the trap. When you make that first purchase with them, be sure to look at everything at checkout so that you're not suddenly charged $50/month - for nothing! What a joke.

Date of experience: April 8, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to share your thoughts on the VIP Membership with us. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Texas
2 reviews
6 helpful votes
Follow Kaysha A.
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Their shipping is slow. Usually takes 1-2 weeks to get your clothes.
I exchanged an item and had to call back twice. It took two months to get it. They didn't mail it out the first time.
Customer Service personnel are in another country. I believe it's India. So the whole English thing gets sticky.
This month I skipped the month and they still charged me.
Clothing quality is MEDICORE. They just don't last like they should. I've had Target workout clothes last longer.
Sports bra qualities are poor. They're for looks not for function.
This is NOT lulu lemon

Date of experience: December 7, 2016
Colorado
1 review
9 helpful votes
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Shady business
October 1, 2015

I signed up for this website due to their enticing new member promotion. The clothes were okay, but definitely not worth the full price without the discount. After getting tired of having to "skip" every month in order to not be charged, I attempted to call and cancel my account. I was on hold for 32 minutes before I was able to speak to a representative. Unless you are very diligent about canceling each month, I would take your business elsewhere.

Date of experience: October 1, 2015
California
1 review
0 helpful votes
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Shorts
October 1, 2022

I ordered a pair of shorts, in size large. They are very tight at the waist. I usually wear 34-36 inch pants/shorts, but it seems like these shorts were mislabeled perhaps? I can't wear them. Doubtful I'll be ordering again. Disappointed…

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi James,

Thank you for sharing your feedback regarding the item that you received! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Oregon
1 review
6 helpful votes
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They don't stay up
June 12, 2020

Kinda disappointed in these fabletics leggings, for as much as they preach about "no fall" and "stays put" lies!
A+ for designs
F for staying on
Had to hold them up while I was jogging and while I was with my trainer boxing
It was uncomfortable and embarrassing having to constantly stop and pull them back up... (and yes I bought the correct size)

Date of experience: April 20, 2020
Cole N. Fabletics Rep
over a year old

Hi Erica,

We appreciate your feedback on your purchase! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best
Cathy

Florida
1 review
0 helpful votes
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Closet is now filled with Fabletics!
December 9, 2022

Just wow! A great workout clothing line. The material is first class, I really like the way it fits and looks on me. Highly recommend it to anyone wanting to look & feel good while working out. Flabetics is my go-to brand!

Date of experience: December 9, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Josny,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

North Carolina
1 review
0 helpful votes
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NEVER GOT MY ORDER!
June 13, 2024

I have ordered from you for well over a year and have had nothing but problems getting my things delivered! I actually just CANCELLED MY SUBSCRIPTION AND CLOSED MY ACCOUNT WITH YOU TODAY DUE TO ANOTHER ORDER THAT IS MISSING!

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Pleasantly surprised
June 5, 2022

Amazing fabric. I put it on, expecting to be disappointed with the fit because that's how online ordering goes often times for me. But these not only looked great on but felt great on as well. I'd say very true to size. Honestly I would order more, but I got in on a deal for this order, and that's the only reason I placed it. Because otherwise $#*!'s expensive. Glad I caught the deal when I did!

Date of experience: June 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jessie,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Arizona
1 review
0 helpful votes
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Great Leggings, misleading business model
September 30, 2020

I absolutely love the leggings from here; however, if you sign up for the membership it's very misleading, stating you can "skip" months that you don't see anything you want to purchase. If you skip the month it doesn't "skip" anything. All that does is add your $50 to your account so you're still billed each month no matter what. Additionally, you can not cancel online. You have to call and when I called I was the 284th caller and waited for 2+ hours to get through. Such a crap business model. I'd rather pay full price when I need new leggings than be charged $50 every month just for a 25% discount.

Date of experience: September 4, 2020
Nelle P. Fabletics Rep
over a year old

Hello Amber

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle,

Virginia
1 review
5 helpful votes
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You're automatically charged ~$50 every month unless you log onto their website and elect to 'skip' the charge within 5-day period each month. You can't stop the recurring attempts to charge without calling their phone number, where they force you to sit and listen to minutes of sales spiels (I actually didn't make it until the end of the spiel it was so bad). They rebuff attempts to cancel accounts via email.

Customer service is intentionally unhelpful and obtuse - they're trying to create so much friction to disengaging with the company that you just give up. It is a terrible, terrible way to do business and it's really biting them. Here's a tip: if your product sucks so much that you have to slime and manipulate your way into keeping customers, you should probably just give up.

I strongly encourage anyone dealing with an unauthorized charge from this company to dispute it with their card issuer and place a stop-debit on the merchant.

Date of experience: October 9, 2016
Maryland
2 reviews
8 helpful votes
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I made one purchase from this company and while I liked the outfit I bought, I was charged $49.95 monthly since then without my knowledge. I will NEVER shop with them again. I called and was told that I will be refunded the charges which is fantastic, but it never should have happened to begin with. Beware of this company. It's definitely not worth it.

Date of experience: May 7, 2015
Florida
2 reviews
31 helpful votes
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I first signed up with Fabletics for their $25 outfit deal. It was made very clear that I would be signing up for a VIP membership and that my card would be charged $50 a month unless I skip the month in the first 5 days. Even when I missed the 5 five days twice they have always given me a refund. And whoever said they are expensive and mediocre quality must never have bought athletic wear before. Check out Lululemon where you easily pay anywhere from $80 upwards for just a pair of capris.
Fabletics clothes are funky, fun and good quality. I've been with them for almost a year now and have bought several outfits from them.
In case you're wondering, no, I don't work for them and no, I didn't get paid to write this review.

Date of experience: June 15, 2015
New Hampshire
1 review
0 helpful votes
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Canceled orders
April 1, 2023

I have attempted to place orders numerous times over the last couple of years. The order doesn't process and I will get an email stating they had to cancel my order giving 1 of two reasons. Either they could not process my credit card ( yet when I forget to skip membership for the month, they have no problem processing my credit card on file) or it's an inventory issue. It has happened so many times that it is not worth the trouble and I have been waiting to use my credits so I can cancel my entire membership.

Date of experience: April 1, 2023
Chad A. Fabletics Rep
over a year old

Hello AnnMarie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

California
1 review
0 helpful votes
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Not happy
August 1, 2022

I've was a member for a long time was happy the first year but after had problems with shipping and receiving my packages. Then I noticed the quality of clothing just got cheap and fabrics shrunk really bad like the cotton shirts. For the cost of the clothes lol expected better quality! I stuck with you guys thinking it would get better but really didn't!

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cristina,

Thank you for sharing your experience with our VIP membership and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

New Jersey
1 review
0 helpful votes
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Very unhappy
January 27, 2022

I'm just so upset with the customer service with shipping time!

Order number *******875 was placed on 1/2/22 and it is now 1/27 and I have not received nor gotten any updates on it!

I also ordered the pink cheetah valentines pants and the sizing on the was completely off and there was a hole in the seem of the waistband.

Please help rectify this!

Date of experience: January 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Nichole,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth