business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Michigan
1 review
0 helpful votes
Follow Amber M.
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I have had a VIP membership for a few years now. I find it near impossible to buy my son ANYTHING because he is a size large. Every time new items are dropped the larges are sold out in minutes. I have credits just sitting in my account. When items are available, they're often on sale. Now my $79 credit is being spent on a $39 item...just so that I can use them. Sale products SHOULD be a fraction of a credit so that you at least get your money's worth. Isn't that what being a VIP is all about?

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Allison C. Fabletics Rep
over a year old

Hello Amber,

Thank you for writing a review. We value your feedback on product availability and VIP credit usage. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Pennsylvania
1 review
2 helpful votes
Follow Maddy W.
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I am agreeing with all of the other frustrated comments. Fabletics claims they send out reminder emails but in actuality it's a bunch of advertisements that mainly go to my spam folder since they are so reoccurring. Does Kate Hudson really need to scam us out of $50 a month? Why not make this a more transparent experience? You'd rather get your coin than loyal customers? After reading the reviews below I feel even more angry and upset. I feel the need to call my bank to cover this issue. Lower your prices and nix the sham of a VIP program.

Date of experience: February 10, 2019
Ivy T. Fabletics Rep
over a year old

Hello Maddy,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

California
1 review
0 helpful votes
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I'm hooked!
September 2, 2022

I was given a gift certificate to Fabletics from my sister-in-law almost 8 years ago, and I never could have imagined it would become my go-to for workout, loungewear, and all around clothes! Everything is reasonably priced, fits well, and has lasted wash and wash. Highly recommend to any woman out there with an active lifestyle!

Date of experience: September 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Rebecca,

Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!

Best,
Mary

Pennsylvania
1 review
3 helpful votes
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I don't understand why people don't know about the bio membership, but I'm assuming because people just click on stuff and don't read. Anyway, I've had a great expiernce. My clothes came in 5 business days and they look great! The material seems like it was well made. I'd recommend this to all of my friends.

Date of experience: January 9, 2015
Tennessee
1 review
1 helpful vote
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The product picture did not match what I received. I finally was able to return it and canceled my membership but I kept getting charged months after. The customer service takes at least 30 min just to speak to someone then they are so rude on their end. And super pushy about you keeping your membership for their overpriced items.

Date of experience: January 14, 2021
Cole N. Fabletics Rep
over a year old

Hello Tom,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Colorado
1 review
2 helpful votes
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Scam
December 13, 2022

I ordered Christmas from this site and didn't know it was a subscription and the day they pulled money from my account they sent me an email after they had already done so. I did NOT have the money for the fee and got charged an overdraft. I only put money on this certain card as I need it. I called to get a refund and they said they don't do that. Needless to say I have cancelled and will NEVER order from this site again.

Date of experience: December 13, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Texas
2 reviews
6 helpful votes
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What a con!
June 27, 2018

I had a VIP account, and didn't use my allowance for 3 months. I then went shopping in the Sale section - lots of great bargins. Only problem? You can't use your banked cash for discounted items you have to pay full price. This company is a complete scam. I've cancelled - I just hope I don't have the same experience as so many other people and they keep taking my money. Don't sign up!

Date of experience: June 27, 2018
D M. Fabletics Rep
over a year old

Hello Christine,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

California
1 review
0 helpful votes
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Great Shorts, Terrible Otherwise
September 16, 2022

The Fabletics shorts are comfortable with a great fit, stylish, and utilitarian (dryfit + flexible w/o bunching). However, the workout shirts are the complete opposite: they surprisingly contain cotton, which makes them soak up with sweat, clinging to your body, and making you look like a wet mess. I would not have purchased these had it been clear these were cotton-containing. Further, while the material is comfortable to the touch, it stretches wildly, which does not allow it to lay consistently on the body, disrupting workouts. Otherwise, the prices are wildly inflated, unless you maximize the discounts but be wary of the repeat charges hitting you! Additionally, purchased a hat, which has been nice.

Date of experience: September 16, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Andre,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Canada
1 review
0 helpful votes
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Couldn't be happier
May 19, 2022

Since I joined Fabletics the majority of my clothes have been ordered from them. I work physical jobs and need clothes that last, are comfortable, and that move with me - Fabletics have absolutely provided that! Their powerhold tights are my favourite, they are extremely comfortable and they don't go see through like many other brands do. Their sports bras are the only ones I wear - they provide support whether I'm fighting a fire, working on the wharf, or running my landscaping business. I have also been shocked at their ability to repel stains, there have been many times where I believed I ruined an item but they always seem to come clean in the wash! Honestly just could not be happier with their products!

Date of experience: May 19, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Heidi,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

GB
1 review
4 helpful votes
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Terrible company!
August 18, 2016

Got conned into doing this vip member ship! It's not marks clearly how to "skip the month" and as a result you will be charged £44 quid a month for nothing! Spent 45 min on the phone today trying to cancel an order AND my so called membership only to be told I couldn't cancel my membership! And even though the woman I spoke to made it clear my Order had been cancelled I still found out they'd taken the money from my account! Disgusting company. Complete frauds! Stay away

Date of experience: August 18, 2016
South Carolina
1 review
1 helpful vote
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Terrible
August 24, 2020

Don't waste your money! You can get the same quality at target. And their customer service, what a joke! Took over a month to get my first order. Then the second order I just received after 29 days so nearly a month again and it's wrong! I preordered leggings and they sent me some generic black ones that I didn't order without so much as a call or email! I will never order from them again what a waste of money! So disappointed! And they do nothing to help on any format because you always seem to get a message back saying that format is no longer in use. Emails one line chat whatever. Fed up and will not give them my money again!

Date of experience: July 25, 2020
Cole N. Fabletics Rep
over a year old

Hello Ashley,

Thank you for sharing your experience with us. We are sorry to hear if you're unhappy with our products and services. We deeply value your business with Fabletics, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Belgium
1 review
0 helpful votes
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Irresponsible Marketing
September 6, 2020

Like many other customers, I unintentionally subscribed to their VIP membership and I only realised when my bank accounted was credited. Whilst I recognise my mistake, I can see through numerous reviews that I am not the only one. Customers shouldn't be tricked into subscribing into a scheme they don't understand (or even don't know about!) - this is irresponsible marketing and unethical business. I can only imagine how many vulnerable customers have lost money on Fabletics. The products were ok, but I will never purchase again from this company and will select businesses with a stronger ethos.

Date of experience: August 7, 2020
Cole N. Fabletics Rep
over a year old

Hello Catherine,

Thank you for sharing your feedback! We are sorry to hear if you're unhappy with the services we provide. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Georgia
1 review
0 helpful votes
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Poor Fit
March 5, 2022

I got 2 pairs of the shorts with liners in them. They constantly feel like their coming off or falling down when I bend over working out, which is fairly often. A size smaller and I probably wouldn't be able to bend over cause the liners would be so tight. They have no drawstring which makes it worse. The t shirt I got looks like it was on a hanger for years even after washing. The necks all stretched out while the rest of the shirt is snug. Extremely disappointed with quality and already cancelled membership. Your first order you get a good discount but not worth it. Paid $55 for 2 pairs of shorts and a t shirt I'll probably never wear, not worth it.

Date of experience: March 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you immediately to help you further.

Best,
Jane

Montana
1 review
0 helpful votes
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Website and App very glitchy and slow...
June 1, 2022

I like the products but have a lot of issues ordering. The desktop app and the website especially are glitchy. Often I can't get past the "look at these before you checkout" spot. When I click continue to checkout it glitches. Also, Fabletics runs out of my size constantly. So shopping is a very frustrating experience.

Date of experience: June 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Leslie,

It is with great regret that we received your feedback regarding the website and options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Minnesota
1 review
3 helpful votes
Follow Megan K.
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Fabletics is ridiculously shady. I ordered a tank top and pants as part of the VIP promo. I'm pretty good at reading things, but I missed that they are going to automatically charge your credit card each month if you don't make a purchase. On top of that, my order took over a month to ship, and when I tried to call Fabletics, I had to talk to a computer, then the guy on chat told me it was my fault, and finally I had to call back to cancel my membership. What a scam!

Date of experience: October 29, 2015
GB
1 review
0 helpful votes
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Con artist
April 24, 2021

Ordered
some leggings clearly stated on website 2for £24 for VIP members upto 10 leggings. Got overcharged. Support team is ridiculous they say one thing one time then change there mind without informing you of change. Was told i will get refund but they changed there mind. Avoid at all costs.

Date of experience: April 24, 2021
Cole N. Fabletics Rep
over a year old

Hello Sam,

Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Canada
1 review
0 helpful votes
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Satisfied But.
October 4, 2022

The fit and quality of Fabletics gear always meets my expectations. But I seriously wish they wouldn't charge me automatically every month. I feel like I'm a hostage to purchasing and don't really have a choice.

Date of experience: October 4, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Diana,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Canada
1 review
2 helpful votes
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Terrible customer service
September 29, 2019

Been trying for days to receive a return label for a purchase refund as a Canadian customer. They keep sending emails that say your label is attached with no label attached (and the body of the email says your return label is coming soon!) and won't even provide the address for me to return the items! So frustrated! I cancelled my membership and now after reading these reviews am not confident that was done correctly. I shop online for clothing frequently and have never had these issues. Wished I had stayed away!

Date of experience: September 26, 2019
Ivy T. Fabletics Rep
over a year old

Hello Tina,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Kansas
1 review
30 helpful votes
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I'm kind of shocked by how many people don't read the info on the site. This is a subscription service. It's pretty unfair to rate this company low when the only thing that's low is your IQ. Seriously, people, don't be idiots. I've loved everything I've gotten from Fabletics. They have very nice quality stuff, and I only wish they'd have more stock in tall inseams. Love their stuff!

Date of experience: November 22, 2014
Maine
1 review
0 helpful votes
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Terrible quality
September 24, 2019

I purchased a new pair (with tags) from Poshmark, so I could get a deal without signing up for the service that everyone is complaining about. They ripped after two Orangetheory workouts - cheap material. Super disappointed, because they were really, really cute!

Date of experience: September 21, 2019
Ivy T. Fabletics Rep
over a year old

Hello Samantha,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy