business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Fabletics has a rating of 3.2 stars from 12,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
New Hampshire
1 review
0 helpful votes
Follow Stacie S.
Unfollow Stacie S.
Send Message
Share Review
Report Review

Lovely products
June 14, 2024

I recently placed a small order with Fabletics for a pair of sneakers and quarter zip top. The items arrived quickly and the quality is exceptional. Highly recommend!

Date of experience: June 4, 2024
Australia
1 review
9 helpful votes
Follow Kelly C.
Unfollow Kelly C.
Send Message
Share Review
Report Review

Similar details to everyone else's reviews... Ordered an outfit, 2 months later I have never received products. Have email, facebooked and phoned, no one wants to help, all they do is pass the buck and say how sorry they are! Then realised they are taking money every month for what? Not disclosed how this setup is and now I have taken it to my bank and will take legal action if not resolved. They only today have emailed me staying they will refund me but after reading all these reviews I am worried it is just another scam out of this disgusting companies mouth. Would not recommend anyone to use them and will be spreading the word via all platforms...

Date of experience: July 7, 2015
Colorado
1 review
9 helpful votes
Follow Zoya D.
Unfollow Zoya D.
Send Message
Share Review
Report Review

If I could rate 0 I would!
September 10, 2017

So fabletics is a scam.
They hide the VIP membership fees of 49.95 dollars in fine print and since they also save your card details they automatically deduct it from your account. How convenient!

It's the same case with all the other brands you come when on fabletics website. That's how all of them make money. Scamming people!

The leggings I ordered is $#*! quality. Will never ever recommend buying it. Wear a garbage bag instead.

It's not long before they are slapped with a class action lawsuit

Date of experience: September 7, 2017
Sherry E. Fabletics Rep
over a year old

Hello Zoya,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,

Sherry

TT
1 review
0 helpful votes
Follow Doreen K.
Unfollow Doreen K.
Send Message
Share Review
Report Review

Love hate relationship
December 12, 2022

I would say the quality of stuff we got from fabletics were all great, my wife love the fit of the tights and the range of styles were all good. I hate the monthly membership fees being deducted from my CC and there is no way to discontinue my membership...so I have to remember to skip each month in the first 5 days. Because I didn't read the fine print when buying into a deal I saw on tv...I was then unknowingly trapped into a inescapable membership...don't like entrapment!

Date of experience: December 12, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Doreen,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Ohio
1 review
0 helpful votes
Follow Hans V.
Unfollow Hans V.
Send Message
Share Review
Report Review

Your website is very confusing
August 1, 2022

I bought stuff from fabletics but I did not want to buy your membership. I'm 16 years old. I used my father's credit card. Fabletics charged $54.95 for a membership that i didn't want. My father had to submit a dispute and now he has to deal directly with fabletics according to citi.
I don't think is an honest way to do business.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Hans,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Arizona
1 review
3 helpful votes
Follow Janey W.
Unfollow Janey W.
Send Message
Share Review
Report Review

Awful, just awful
April 19, 2019

I initially tried to create an account while I was working and on my lunch. I played around with items in my cart, but then I had to switch back to work unexpectedly for a bit so I ordered the one thing I was sure about and figured I would come back later to the same deals since I was still a brand new account. I was completely wrong. It is quite literally that clock countdown only. I tired to create another account and they would cancel my order. Initially I tried the online chat tool and no one assisted me for 15 minutes so I closed it. I called and explained and the customer service person had the audacity to admonish me! It's fine, I'll take my $300+ order and future purchases elsewhere

Date of experience: April 15, 2019
Ivy T. Fabletics Rep
over a year old

Hello Janey,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

California
1 review
1 helpful vote
Follow Tiffany H.
Unfollow Tiffany H.
Send Message
Share Review
Report Review

The outfit fit wonderfully! However, They say you get 50% off your first outfit but you unknowingly are being signed up for a VIP membership which charges you $49.95 in one one week from your purchase. So it defeats the purpose of receiving 50% off. They make you call their customer service center to cancel where you speak with a representative who is clearly not in or from America and then that person hassles you for canceling and makes you feel like an idiot. This is a Horrible way of doing business! Kate Hudson should take her name off this label... embarrassing!

Date of experience: June 13, 2014
California
1 review
0 helpful votes
Follow Brittany N.
Unfollow Brittany N.
Send Message
Share Review
Report Review

Nothing in stock
March 1, 2023

I see all these advertisements on Facebook with the amazing and beautiful prints but they are never available or never have my size. I check the app regularly to see what I can find, and it's frustrating. This isn't lularoe with limited edition prints especially if the advertisements are showing prints already out of stock. I saw a Valentine's Day special 3 weeks before Valentine's and the prints were no where to be found. I'll be canceling my subscription until there is more consistency in stocking and availability. Fabletics didn't used to be this way. I have at least 3-4 full outfits from a few years ago, it seems like the brand has gone downhill trying to become a lularoe or supreme kind of brand with limited production to generate interest.

Date of experience: March 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Brittany,

Thank you for the feedback about your experience with product availability and membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

California
1 review
5 helpful votes
Follow suzie s.
Unfollow suzie s.
Send Message
Share Review
Report Review

Disappointing
July 24, 2018

My husband signed up for a Fabletics membership as a mothers day gift. I enjoyed going each month to the store and picking out something cute. I am an active mom and live in workout clothes. Unfortunately, the website doesn't make it easy to skip a month. They give you a small window, which as a busy mom of a special needs son, is often missed. When I do remember, or have time, it's too late or not the right time. My husband was so annoyed by this, that he canceled the membership-which he still is unsure it was canceled since they did not give a confirmation number. I'd avoid this company unless you don't mind being sucked in forever.

Date of experience: July 21, 2018
D M. Fabletics Rep
over a year old

Hello Suzie,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Washington
1 review
0 helpful votes
Follow Amanda I.
Unfollow Amanda I.
Send Message
Share Review
Report Review

Ripped Seams
October 26, 2019

I've been shopping here for two years now as a vip member and have spent tons of money on this product. However without fail almost every pair of leggings/pants ends up ripping at the seam. I love the idea of this brand and I love the way the site works and everything but I'm no longer happy with the product and am seriously considering deactivating my account due to wasting my money on ripped pants. This tends to happen like two weeks after use. Lululemon has a five year guarantee that the seams will last and can hold strong. I don't believe fabletics can say the same.

Date of experience: October 22, 2019
Cole N. Fabletics Rep
over a year old

Hello Amanda,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Florida
1 review
0 helpful votes
Follow Lucas T.
Unfollow Lucas T.
Send Message
Share Review
Report Review

Garbage colony
July 1, 2022

The shorts are decent, but there business practice is garbage how they get you to sign up and then subscribe you to a monthly subscription for shorts. Knowing damn well you aren't aware until the first deposit comes out of your account. I won't buy from them again.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Lucas,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Australia
1 review
0 helpful votes
Follow jodi U.
Unfollow jodi U.
Send Message
Share Review
Report Review

Mostly Good
May 23, 2022

I think Fabletics had a really good period about 2 - 3 years ago... Lately I find things to be a bit of hit or miss and I have slowly lost interest in their products over time... I am about comfort and quality before fashion trends... the last items I purchased I loved the basic crop and shorts (so versatile and comfy) and then there was the disaster set I also ordered - it was so unflattering and I will never wear. The one thing that has made up my mind, however, to leave fabletics behind is the price increase. I understand business is business - but with inflatation everywhere at the moment and no income difference I have to say bye bye bye

Date of experience: May 23, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Jodi,

Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Canada
1 review
0 helpful votes
Follow Melanie T.
Unfollow Melanie T.
Send Message
Share Review
Report Review

Poor Quality - Disappointing
October 1, 2022

I ordered 4 items with credits that I had earned from forgetting to skip months with my membership.
One pair of the leggings was stitched so poorly that that the seam missed both layers of fabric in multiple places.
The pair of joggers started piling after the second wash and after only wearing them half a dozen times, the seam on the back pocket has unraveled almost entirely.
Another pair of leggings is so see through that I can't even wear them out in public.
I have ordered only a couple times over the past few years, and each time the quality disappoints.

Date of experience: October 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Melanie,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Maryland
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Send Message
Share Review
Report Review

Fabric Quality
May 27, 2022

I appreciate the quality of fabric and construction, however, the last outfit I purchased had a much heavier (thicker) fabric than I expected. The color is intended for spring, but the thickness is clearly for colder weather. It's much too hot for me to work out in during the spring/summer months. I think something should be mentioned in the description about that so it's not misleading. Also, it kept bunching up behind my knees, so it made it uncomfortable doing squats and other calisthenics that required deep knee bending actions. Maybe this outfit was best used for walking/running activities outdoors.

Date of experience: May 27, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Maria,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Texas
1 review
2 helpful votes
Follow Kellee C.
Unfollow Kellee C.
Send Message
Share Review
Report Review

Poor Customer Service
December 17, 2020

I placed an order 11/30 that was supposed to be here in 10-14 days at the latest. It is still not here and no tracking information is available. I have contacted customer service twice as I am needing this before the 20th when I leave town for Christmas. No one has been able to help or give me any additional information. I will no longer be being from this company. You can definitely tell all of their customer service reps are contracted out.

Date of experience: December 17, 2020
Cole N. Fabletics Rep
over a year old

Hello Kellee,

Thank you for writing a review regarding the status of your order. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Wisconsin
1 review
8 helpful votes
Follow Fuck y.
Unfollow Fuck y.
Send Message
Share Review
Report Review

Placed an order TWO weeks ago, was told at check out it would take 3-5 business days so I should have gotten it fairly quickly. However, I found out that they use fedex smartpost which is extremely slow and now every day I check the tracking info and it keeps getting delayed 2 days at a time. Its been over two weeks and I'm still waiting. I could have ordered from outside the country and would have had my items before these damn leggings... I do not recommend ordering solely based on who they ship through

Date of experience: February 17, 2020
Nelle P. Fabletics Rep
over a year old

Hello,

We sincerely appreciate you bringing this concern to our attention! We are sorry for the negative experience you have encountered. We value your business with us and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

GB
1 review
3 helpful votes
Follow Caryn S.
Unfollow Caryn S.
Send Message
Share Review
Report Review

Scam
March 7, 2017

Thank goodness I thought it was just me! My 16 year old innocently ordered some workout gear. The top didn't fit sent back can't seem to get it refunded and now the monthly debits have started! She's 16 so they shouldn't have allowed her to "join" can't believe Kate Hudson is involved

Date of experience: March 7, 2017
New Hampshire
1 review
0 helpful votes
Follow Caroline G.
Unfollow Caroline G.
Send Message
Share Review
Report Review

Entrapment.
September 1, 2021

Awful. If you forget to "skip" a month you are charged $49 for a "member credit". After my first order I realized the quality of the clothing was not in line with my expectations, so I wanted to cancel my membership, but doing so FORFEITS any accrued credits! Despite setting calendar reminders, I continued to miss the monthly skip date, and finally after accruing over $500 and continuing to not see items I wanted (or they were perpetually out of stock) I decided to cut my losses. I ordered what I could ("$50" pair of underwear that disintegrated in a month?!) and cancelled just to stop the hemorrhaging. Ashamed and embarrassed I fell for this trap, and pissed it's giving my hard earned money to an actress who doesn't need it.

Date of experience: September 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Caroline,

Thank you for sharing your overall experience with Fabletics. We are continuously striving to satisfy our member's needs as much as possible, especially with the services we provide. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Minnesota
1 review
1 helpful vote
Follow Ariana R.
Unfollow Ariana R.
Send Message
Share Review
Report Review

I ordered 5 items from Fabletics for the first time. 1 of the items was sent in a completely wrong size, despite me double checking I had ordered the correct one. I also wasn't notified that 3 of the items would be final sale, which is annoying. That should be more transparent, since I don't believe I bought from the sales section.

I gave this 2 stars because they were good about still giving me back my refund. However, I still haven't received it and it will be 2 weeks. Online support says to expect another 2 weeks until I receive my money back.

In short, I think Fabletics has some good products but a bad system. Consistency and speed of refunds would be more appreciated.

Date of experience: March 17, 2020
Cole N. Fabletics Rep
over a year old

Hello Ariana,

Thank you for bringing this concern to our attention! We're sorry if you ran into some sizing issues and if you haven't received your refund yet. We sincerely value your business with us! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Michigan
1 review
0 helpful votes
Follow Amber M.
Unfollow Amber M.
Send Message
Share Review
Report Review

I have had a VIP membership for a few years now. I find it near impossible to buy my son ANYTHING because he is a size large. Every time new items are dropped the larges are sold out in minutes. I have credits just sitting in my account. When items are available, they're often on sale. Now my $79 credit is being spent on a $39 item...just so that I can use them. Sale products SHOULD be a fraction of a credit so that you at least get your money's worth. Isn't that what being a VIP is all about?

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Allison C. Fabletics Rep
over a year old

Hello Amber,

Thank you for writing a review. We value your feedback on product availability and VIP credit usage. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison