business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
South Carolina
1 review
0 helpful votes
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Horrible shipping!
February 5, 2021

I ordered this purchase on January 8, and did not receive it until February 3. Almost a full month! That's just unacceptable. I know COVID complications are a real thing, but many companies have been able to navigate. For some reason Fabletics continues to lag behind everyone else in this matter. I am very close to cancelling my membership.

Date of experience: February 5, 2021
Cole N. Fabletics Rep
over a year old

Hello Anthony,

We are sad to know that you are not pleased with our shipping process and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Indiana
1 review
3 helpful votes
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Biggest scam ever
September 10, 2017

Absolutely disappointed with this site, got an email that everything is 75% off, took me like 2 hours to pick many stuff just to find out it was only for one item which didn't say on the deal, been with them on the phone also, cant believe they have any buisness online. Super mad and disappointed

Date of experience: September 7, 2017
Sherry E. Fabletics Rep
over a year old

Hello Danguole,

We are very sorry to hear that you are dissatisfied with your shopping experience. We will be contacting you within 24-48 hours to help you further.

Best,

Sherry

Michigan
1 review
0 helpful votes
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Bad customer service. Terrible fitting.
August 1, 2022

Basically the clothes fits like kids clothing on an adult body. They are almost designed to make your self esteem I go down. I work out and look pretty good without a shirt on. These clothes did a great job showing every possible slab I have. When I went to return them I had to deal with terrible customer service. After about 45 minutes of a person telling me they couldn't help I asked for the supervisor like a total Karen and within three minutes the supervisor pushed my order through and I was able to get my clothing back. The result was just as bad in the "correct" Size. So I only ended up keeping one item of clothing that I purchased. The pants. Hard to $#*!ed up pants. Even still the waist is a little high. I guess I'll never be LA fans.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Andrew,

Thank you for taking the time to leave a review. Your feedback about our Member Services Team is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Georgia
1 review
4 helpful votes
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They state that they are a subscription website when you sign up, I'm sorry but you must not read. They do give a discount when you first sign in and then they take every month like 60 out of your account but you can always skip the month and their is an option to refund your money if you forgot to skip, takes 3 days tho. People need to read, I'm sorry, but most of the people giving bad reviews don't read or do their research before buying from a new shop.

Date of experience: April 2, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lizbeth,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

Cheers,
Ivy

Florida
1 review
0 helpful votes
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They are a horrible company who takes your money
December 2, 2022

I bought a pair of shorts for 24 and they charged me 5 days later I was billed 54.95. I was mad but I didn't read the fine print. I ordered a Jacket as the customer service guy said that there were no refunds on 54.95 charge. The jacket didn't fit and had no sleeves so I returned it. They gave me a 2.00 credit. I can't buy anything for 2.00 so I lost 54.95. This is such a scam.

Date of experience: December 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Joel,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Maryland
1 review
0 helpful votes
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Absolutely Hooked Already!
April 19, 2019

I absolutely LOVE this company and their clothes/accessories! I have struggled to find quality workout pants Bc I'm thicker in the legs, and these are made from a great material that not only shape my legs/belly but aren't see through! They are also SO cute! Very very satisfied :)

Date of experience: April 15, 2019
Ivy T. Fabletics Rep
over a year old

Hello Abigail,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Arizona
1 review
9 helpful votes
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Clothing is thin, poorly constructed and doesn't hold up or fit well. Better read the fine print on the membership, changed my credit card # to prevent them from further scamming me as they were left with no choice but to cancel my account. You get what you pay for they say, and in this case so true. Inferior materials, very low quality sewn, and absolutely rotten customer service, learned my lesson. I am headed back to Bebe Sport for my workout apparel.

Date of experience: March 2, 2016
California
1 review
0 helpful votes
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I ordered some clothing for the first time and did NOT know I was signed up for a monthly membership fee.

Date of experience: September 1, 2024
Colorado
1 review
5 helpful votes
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Worst company to do business with! Terrible, ill fitting clothes. Terrible customer service. Placed an order on Dec. 24th had to return everything, then they were sold out of anything I would take as an exchange. Been two months and I'm still waiting for my refund.

Date of experience: February 15, 2015
Texas
1 review
0 helpful votes
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Do not get caught up in the 2 for $25 promo offer. This company is slow, tons of emails, deceptive, always sold out, sale prices don't reflect in the shopping cart, chat function takes a long time, shipping takes forever, sizes are hard to guess, product is just ok. You have to watch the monthly rebilling carefully or you get stuck with $50 per month and no refunds. They make it hard to cancel as well.

Date of experience: September 21, 2020
Cole N. Fabletics Rep
over a year old

Hello,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Maine
1 review
0 helpful votes
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Frustrated in Florida
July 12, 2024

I never got my order. You sent it to the store instead of my house and ii's been in limbo ever sense

Date of experience: July 2, 2024
Wisconsin
1 review
0 helpful votes
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Great lower half
October 1, 2023

Since I started wearing Fabletics in 2016, the lower half merchandise (yoga pants, shorts and such) have been amazing in general. They seem to fit perfectly and I've loved the side pocket modifications over the years. However, most of what I've ordered for the upper half (excluding the bras, those are great) seem to be really bulky and just don't flatter my figure. I wish there were more sweatshirt/shirt/tank options for slim bodies that weren't so "wide fit".

I'm also not a fan of the monthly automatic charges (who really is?). I think it's borderline unethical business practice, but I suppose that's what a lot of business is. I usually remember to "skip the month", but my mom is a member who keeps her account to only order Christmas gifts for her kids and she forgets to skip every month and ends up with a $720 credit at the end of the year that she doesn't fully take advantage of. On multiple occasions I've thought of cancelling my account because of this.

Thank you!

Date of experience: October 1, 2023
Mary L. Fabletics Rep
over a year old

Hello Aimee,

Thank you for sharing your experience with the items you ordered and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Tennessee
1 review
0 helpful votes
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Lost product
July 1, 2022

Ordered products may 10,2022. Package hadn't arrived by last week of June. Requested refund which was granted immediately. USPS just a takes too long to get orders. Last order I just paid for fedex delivery

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Lisa,

Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Florida
1 review
0 helpful votes
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Nothing is ever in stock, membership program essentially steals from you unless you catch them doing it. Never recieved my exchange request. I cant say enough how horrible my experience was with this 'company'

Date of experience: March 13, 2023
Zeth B. Fabletics Rep
over a year old

Hello Charles,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Florida
1 review
7 helpful votes
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Wow, Kate Hudson- really?! You want your name to be associated with crap clothes? I signed up for a membership, I received my one and only order, realized right away that these clothes are certainly not worth $49.95 and up, then promptly emailed to cancel my membership. I never heard back, stopped receiving any other emails from Fabletics, assumed all was good. This was March 2015. For some reason, in August 2015, they decided to charge my card $49.95. No email saying, hey- pick out this month's outfit, no communication at all. When I log into my account on Fabletics.com, I had to dig around to see that they did in fact charge my card in August. WTF? Calling customer service is awful. I sat on hold forever and I'm pretty sure the rep who answered had no clue as to what I was trying to tell her, since I had to repeat myself several times. The call ended with her telling me the membership is cancelled and my card would be refunded... we'll see.

Date of experience: September 4, 2015
California
1 review
6 helpful votes
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I was a bit excited about these outfits as first and I really love their Lima capri work out pants. But the changed their rewards program and it's not what I agreed to. I agreed that if I accumulate 1000 points that I would get a free outfit. Now they changed it so that you have to get 2000 points to get one piece (a top, bottom) plus it's such a limited choice of what you can get. I was already at 1000 points and they just changed the program and it makes me so unbelievably unhappy. I emailed customer service and told them how wrong it is that their company are terrible with customer service. Absolutely terrible. Don't sign up. It's not worth it.

Date of experience: April 27, 2015
Washington
1 review
0 helpful votes
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I have received quality items from Fabletics but each month it's hard to find "skip this month" link. Also I've had months where o buy something and then still get charged $59 for a credit. Also there's no way to cancel subscription without calling. I mean no one shoild be buying new clothes every month. It's wasteful.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Anna,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our skip-the-month feature and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Florida
1 review
0 helpful votes
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Run Gear
July 6, 2022

I've been a customer for several years. Products are good quality, attractive, reasonably priced, and arrive quickly. Only once did I not receive the product. They shipped it again, then I received the original shipment and didnt get charged.

Date of experience: July 6, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Mary,

Thank you so much for your loyalty. We always strive to provide the highest quality at the most reasonable price. Have a great day!  

Best,
Renz

Texas
1 review
0 helpful votes
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Not worth the VIP membership
December 1, 2021

Each month you are charged $50 unless you skip. All fine, but when I go to the site to shop, a pair of shorts will say "$30, or 1 member credit"
What? That member credit cost me $50! So I can build "credits" but it's cheaper to not use them and just pay cash? How stupid. Canceling my membership ASAP.

Date of experience: December 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Sarah,

Thank you for writing a review! We are sorry to hear if you disliked our member credit usage polices! Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Tennessee
1 review
7 helpful votes
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I bought an outfit in February for $39.95 and signed up to be a part of the VIP club or whatever and was 100% satisfied with what I got. Four months later, I check my bank account to see they took $49.95 out on 6/8/15. So, I called the bank and the teller told me that Fabletics led to take money out of my account every month since my purchase, but it was not processed (I use my money up way too quick, haha) because of the low balance. According to what I've heard from other people, this does not happen to everyone. All I can say is be careful. Personally, I do not recommend buying offline. If you REALLY want their clothes, it's best to fly all the way to California to buy them with cash. No joke =).

Date of experience: June 17, 2015