business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
North Carolina
1 review
0 helpful votes
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Takes far too long to be delivered
November 30, 2021

I placed an order well over a week ago and after shipping started it has been stuck in Atlanta for a week as well. Will I get my order, who knows. Its always the same thing with Fabletics. The quality is great but shipping is less than satisfactory.

Date of experience: November 30, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Samuel,

Thank you for writing a review regarding our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Washington
1 review
0 helpful votes
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Not worth it
February 13, 2024

Why they charge monthly membership? 69$ per month? It is not worth it. They sell clothing and I wear my staff for 1-2 years, NOT months. If they will sell food like Costco, then ok... Because you will come back to this store every week, or couple times a month. And you know, the more discasting part, that they hide membership info in small text 🤮

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2024
Mary L. Fabletics Rep
over a year old

Hello Galina,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

GB
1 review
5 helpful votes
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Rip off!
July 10, 2015

Be very very careful falling for this company's discounts as they sign you up for £44 of you don't log in! Not very clear that you have to do it! I'm going straight to my bank tomorrow and doing an indemnity claim to get my money back! Wankers!

Date of experience: July 10, 2015
Michigan
1 review
0 helpful votes
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Marketing scam
August 1, 2022

Charging 50+ dollars for the 'privilege' of seeing more; deals' is outrageous to say the least. I feel it was snuck into the whole sign up process, which was cumbersome and convoluted, and is a marketing and sales scam. I ordered and received shorts, which are fine. They are worth the $24 I paid, not the reg retail of whatever [I think is was almost triple that]. I will not be a future customer.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Dave,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

California
1 review
0 helpful votes
Follow Fatemeh Z.
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So basically it's an extra step you have to do each month! Like extra stress! Honestly I want to just cancel my membership only because of that! They charge me 54$ one time that I forgot to skip the month and now I have to spend it before canceling otherwise I would have done it sooner! And if you want to spend it, it is not gone work on sale items so it has to be a full price item!

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Lia B. Fabletics Rep
over a year old

Hello Fatemeh,

We value the comments you made about the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Maine
1 review
0 helpful votes
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Shipping.
May 1, 2023

I tried shipping these items to a military base, the address popped up and my order went through, a month later I have to call because they got sent back. To be told they didn't ship there. One of the items was out of stock by the time this was all figured out. So I got a refund for the item, which isn't even enough to pay for anything on the site.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Kami,

Thank you for bringing this to our attention. Your feedback about your purchase will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Tennessee
2 reviews
0 helpful votes
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Just Okay
March 15, 2022

While some of the selections are nicer than others, the prices are too high in everything. The app is wonky and I hate using it. I'm trying to find a way to review recent purchase before item in a different size disappears. I'm trying to return but can't get the return label without a review. Their items are nicer quality than most brick n mortar stores but as I said earlier they are overpriced

Date of experience: March 15, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sandra,

Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and mobile app. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Washington
1 review
2 helpful votes
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I would NOT recommend buying anything from Fabletics! I placed an order over 2 months ago and have not received anything! It says the order has "shipped" but when I track it with the courier co, it says they have not received the package from Fabletics. Customer service is basically non existent, no one answers phones, responds to FB messages or is on Live Chat. The one time I managed to get through on Live Chat the guy thwarted all of my questions and just told me the package would arrive on Dec 23 (6 weeks after a I placed the order). Of course, NOTHING showed up. I now was a refund but can't even get hold of a customer service rep. I feel like this company is a total scam and when customers get screwed over, they don't care because they already have your $$$.

Date of experience: January 13, 2021
Cole N. Fabletics Rep
over a year old

Hello Natalie,

Thank you for sharing your feedback regarding the order that you placed. We deeply value your business with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Iowa
1 review
2 helpful votes
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Wish I could put 0
December 13, 2023

I bought underwear for a total of 17 bucks, little did I know these $#*!in monkeys that work here would take that as me wanting the vip monthly for 60 bucks… how awesome! So they automatically charged me 60 without asking and no refunds! All in all what a great company if you don't like spending ur hard earned money on things of use. The homeless people they employ at fabletics are a real catch!

Date of experience: December 13, 2023
Lia B. Fabletics Rep
over a year old

Hello Kaden,

It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Texas
1 review
0 helpful votes
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On the fence!
June 2, 2022

Material seems cheap for $60+ pieces. I purchased several different styles and I went ahead and kept them because I paid so much money for them the introductory VIP initial purchase is worth it after that you're paying $50 a month for what are supposed to be $80 leggings and they do not fit or feel like $80 leggings.

Date of experience: June 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Elizabeth,

Thanks for sharing your feedback on our selections! We always welcome the opportunity to improve our products and services. We will be emailing you right away for assistance.

Best,
Tina

Texas
1 review
0 helpful votes
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Love the leggings but membership sucks
August 1, 2022

I'm not a fan of Fabletics membership system that charges you automatically. I don't get any reminder to skip for the month so need to set an alarm for myself or I forget and get charged exorbitant amounts of money for something I don't need. Just sell regular leggings at a normal price or an occasional sale without this membership nonsense.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Anne,

Thank you for sharing your experience with the membership. Your feedback will help us know what we can do better. Our Member Services Team will reach out to you right away.  

​Best,
Allison

Alabama
1 review
1 helpful vote
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Scam business
October 21, 2023

Ordered 2 shorts for 24$, I never got them plus charged me 59 dollars instead. Also without my permission put a membership on me for 60$ that I didn't sign up for. And even with the membership it's a scam, if you click to use members point on a purchase it will just increase the amount of the cost by how much it's saving you. TOTAL SCAM, hope y'all go out of business

Date of experience: October 21, 2023
Mary L. Fabletics Rep
over a year old

Hello Max,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Louisiana
1 review
0 helpful votes
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I've tried several times to figure out where my package is over 3 months. I bought 3 pairs of underwear and my card was charged for them and I'd like my package found and delivered or my money back. I've tried several times to find a help center on the website but never make it anywhere until I received this email.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Lillie,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

South Carolina
1 review
0 helpful votes
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Horrible shipping times
November 21, 2023

I ordered weeks ago and still have no package. None of the workers were helpful. Shipping says 6-10 days, it's been 3 weeks now. I ordered stuff for vacation and it never showed. They offered a $10 coupon, but I'll be canceling soon as my order shows up.if it does.

Date of experience: November 21, 2023
Lia B. Fabletics Rep
over a year old

Hello Paige,

We are sorry to hear that you never got your order yet. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

New York
1 review
0 helpful votes
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Leggings are great!
February 4, 2020

I ordered leggings for my 13 year old daughter who is very slim and tall. Not only were they a nice thick fabric, but they also reached to the bottom of her ankles. She is always thrilled with the quality and the fact that they fit her so well. It is always hard to find leggings that suit her body needs.

Date of experience: February 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Lynda,

We always strive for 100%-member satisfaction, so we are so happy to hear that your love the leggings purchased! Hope to hear more from you in the future!

XO,
Ivy

California
1 review
1 helpful vote
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Bad quality and terrible customer service
October 1, 2021

Beware: Fabletics makes it very difficult to cancel your subscription and return any products. After 4 phone calls I finally got a return authorization and they would still not issue me a credit card refund- I was told only a credit at Fabletics was available. They said to call back and request l a check which takes 6-8 weeks to process.

Date of experience: October 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Amy,

We sincerely appreciate the feedback you shared! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Michigan
1 review
0 helpful votes
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The leggings aren't as soft as Lululemon, but when you start the VIP program, they are pretty cheap! They do help with tummy control, which is nice. I'll continue to buy from Fabletics.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Inconsistent fit
November 1, 2021

I used both the size charts provided on the site as well as recommended sizing and every pair of pants I bought from Fabletics fits wildly different. Some mediums were smaller than size smalls I have from other brands, additionally two mediums from the same style line on Fabletics would have a 2-3" difference in waist band and over all fit.

Date of experience: November 1, 2021
Jennifer M. Fabletics Rep
over a year old

Hello Brandi,

Thank you for writing a review regarding our sizing! For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

New York
4 reviews
26 helpful votes
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Eh... not for me.
July 18, 2018

So, awhile back, I ordered two pairs of leggings as part of their $24 deal. Sorry, but paying $50 per month for a membership is ridiculous to me- how much activewear does one person need? Unlike most people on here, I didn't have an issue cancelling the VIP membership however I still would not purchase an outfit again. Although they were cute, I found the overall quality of the leggings disappointing and the material very thin. Honestly, I've bought better, less expensive leggings from other stores. I understand the frustration that people have with this website, though. The site could be clearer as exactly to what you're signing up for.

Date of experience: July 18, 2018
D M. Fabletics Rep
over a year old

Hello Lila,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

GB
1 review
9 helpful votes
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SNEAKY AND FRAUDULENT
October 13, 2016

Woah they take £44 from your account each month! This is NOT made clear when you sign up to be a member. My hard earned cash just gone, ciao ciao! Kate Hudson should be ashamed and embarrassed that these are her company policies!

Date of experience: October 13, 2016