About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
DO NOT BUY FROM THIS COMPANY! My husband ordered some pants from them. The quality crap. We sent them back. The company was good about the return and did refund us the money. However, it's been 6 months since the purchase and today my husband found where they've been charging us $59.95 a month for a "membership fee" he didn't agree to. That's $640 that, in my opinion, they have stolen from us. After reading reviews I see we're not the only ones it's happening to.
I joined due to discount pricing offered on your first purchase, thinking prices would be similar as a VIP. The prices went up by 80% after my first purchase which was disappointing due to the quality of the products not being in line with the price points. I prefer SHEIN since their product quality and pricing are more in line and they do not automatically sign you up for a membership. The membership w Fab feels like a scam since you get to use your $50 monthly membership dues on 1 item up to $80, but you can end up only finding your size in an item that is under $50 which means you end up losing money. The website is not streamlined for easy shopping so you can spend hours just trying to find one thing you like that is available in your size. They are often out of sizes.
Hello Elizabeth,
Thanks for sending your review! Your feedback about our promos and the VIP membership and pricing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The fantastic range of colors, textures and style are based in the fine workmanship that allows wear for years.
They ship the proper order on time and the customer service people are great. What more could I want?
Hello Debra,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I find that the web site when ordering products to be a little cumbersome and confusing! Sometimes, it shows one price for and item then appears different when I'm checking out. I also find that a fair amount of the products are out of stock either on color or sizes. Hard to understand what eco, modern classic and slim modern classic and how this translates to my size.
Hello Chris,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I am so glad I purchased my first sports bras and leggings from Fab. I am in love with the way they slim down the appearance & are so smooth. These are extremely comfy, stay where they're supposed to, & will make you feel amazing!
Hello Alyssa,
Amazing feedback on the products you got from us! It was really a pleasure doing business with you! Thank you for choosing Fabletics! We hope you will always have a great experience with us in the future!
Best,
Allison
I do like my items, but returned one for different size and have been told twice it has been shipped but I still haven't received it. Getting the run around from customer service which is in the Philippines
I have been very pleased with the array of styles and accessories in the Fabletics line. It is difficult for me to justify purchases every month or even a 49.00 monthly budget for workout wear, but I am please with the items I have ordered.
Hello Mary,
Thanks for the shout out! We're glad you enjoy our unique styles. At Fabletics, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
I was shocked to get my fabletics workout wear, only to see how horrible to quality is. I shop for my daughter at Forever 21, and the tank tops you get there for 2.00 are the exact same quality as these 35.00 US tanks I get from Fabletics. Kate Hudson... I would not be advertising/promoting this BRAND! My sister ordered same day as me and for the first time as well... she too is beyond disappointed.
I love the shorts and underwear from Fabletics. I am 6'2" at 254 lbs. I'm in great shape and workout consistently. However, I can never find clothes that work for me. They are either to big or too small. Fabletics found that in-between for me.
Hello Jonathan,
We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Dean
As soon as I opened the package it smelled horrible I can guarantee a cat peed on these pants and they still shipped them out anyways. When talking to customer service they didn't seem to worried about it. I will never purchase from them again.
Hello Nicole,
It is with great regret that we received your feedback regarding the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
You want all my info before I can even see what you're offering?
That would be like being asked for my driver's license as I tried walking into any store.
It's absurd.
Good thing I read all of these reviews before I wasted my time.
Hello Ross,
Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very difficult to return and exchange. Site not easy on phone. Confusion on vip credit versus points. Clothes are good though. I have to call too many times (returns etc) and don't have time to do that which is why I want to shop online.
Hello Anna,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I was annoyed that when trying to purchase a pair of shorts and shirt or some other combo all sizes and color options would show available until I wanted to place them in my cart. I wish I could select a medium shirt then only the ones available would be selectable.
Hello John,
We appreciate the feedback you shared regarding the availability of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I love the fit of Fabletics leggings, but I don't like working out with an exposed midriff. I've considered cancelling my membership due to the lack of outfits with full mid-section coverage. You need to offer more tank tops with built-in bras/removable cups to make this membership worth it to me.
Hi Tiffany,
Thank you for sharing your feedback regarding the product's availability! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
The initial cost to join is reasonable. Then you have to continue to order each month unless you choose to skip that month. I really do not need another thing to remember on my calendar. Too much pressure to buy, felt like a pyramid scheme.
Hello Heather,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the prices of the items and remembering to skip. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I have been extremely happy with Fabletics' service and quality. You can find great deals. Pausing and starting my monthly membership has been simple, but you need to stay on top of it. Overall, I am extremely satisfied.
Hello Amy,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I wish Fabletics offered more capri styles. I don't like to workout in full length or 7/8 leggings. I like the fit, but that can also be hit or miss as with most.
It took forever to deliver and once the pants arrived they were the cheapest pieces of garbage I have ever received. Two weeks it took for you to send my pants 15 full days 11 business absolutely unacceptable
Hello Justin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially the delivery and product quality. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
3 things
1. For memberships, they do not update you beforehand that they are taking $$ out of your account.
2. They don't give the exact refund back (due to rates)
3. The supervisor offered a "one time 50% discount deal" (even though discounts are offered at that rate all the time), however can't even give the rest of my money back.
Not worth the time and energy. Very disappointed.
Hello Lang,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Do NOT spend a penny here unless you want to be tricked into paying $49.99 every month for no apparent reason. They make it very unclear that they'll charge you every month unless you tell them not to and you can't cancel your membership online. Ridiculous, awful company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pat,
Thank you for sharing your experience with our products and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary